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Service Manager

Location:
Kalyan, Maharashtra, India
Posted:
June 17, 2019

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Resume:

Mrs. BHAVANA PRAKASH JADHAV

Mobile : +91-842******* / +91-771*******

E-Mail : ac9ms0@r.postjobfree.com

Address : Near Z.P.School, Adharwadi Jail Road, Umbarde Gaon, Kalyan (W), Maharashtra.

To be updated with new things and seeking a challenging and responsible position in Industry to utilize my skills and abilities in an organization, that would offer to me a professional growth constantly which will help me to dedicate fully and work up to my potential.

COURSE

INSTITUATION

UNIVERSITY

PASSING YEAR

ACHIEVED

BE

Alamuri Ratnamala

(Computer)

Institute of Engg and

MUMBAI

2015

66.02%

Technology

Diploma(Computer

Yadavrao Tasgaonkar

Engineering)

Polytechnic

MSBTE

2012

70.71%

SSC

Sharada Mandir

MAHARASHTRA

2009

80.15%

High School

STATE BOARD

Project 1 : MOBILE SHOPPE

Duration : 6 Months

Technologies : PHP,MY-SQL

Roll in Project : Testing

Project Overview : MOBILE SHOPPE IS ONLINE WEBSITE FOR PROMOTION AND SALE

OF MOBILE.IT PROVIDES MANY FEATURES FOR USERS ONLINE

Project 2 : LOAD BALANCING

Duration : 6 Months

Technologies : JAVA

Roll In Project : Testing

Project Overview : THE BASIC IDEA OF THIS PROJECT IS TO DESIGN AN EFFICIENT LOAD

BALANCING SYSTEM FOR HTTP SERVER WHICH NORMALLY HAPPENS THAT SOME HIGHLY REQUESTED SERVERS ARE SWAMP WITH LOTS OF REQUESTS.

Sinai Computer IT Provider (July 2015 - Dec 2017)

Assigned Call to engineer

Follow-up to call status

Spare Update

maintaining proper record of the material in/ out for FM & NM services

tracking call status, escalating calls if necessary to higher levels

generation of call reports and other reports on pending calls etc.

logging & following-up with other vendors for rectification of problems with other equipment under other Vendor’s Warranty/ AMC.

Aforeserve.Com.Limited IT Help-Desk Co-Ordinator (HPCL Refinary) (Dec 2018-Till Date)

Responsible for managing a team of support associates who received calls from stores all over the area.

Developed a more efficient way to monitor and log support calls.

Worked with human resources group to develop a comprehensive job description for each support position.

Responsible for gathering all help desk logs at the end of the day and generating a report for management.

Assisted in developing the weekly work schedule for each associate.

Regular update and Review of Knowledge management Database

Implement continuous process improvement initiatives.

Provide specialized knowledge in specific aspects of a Service or in relevant technical areas of interest.

Ensure efficient flow of Problem tickets through Problem Management process.

Develop roster for SD L1 team and maintain shift schedule to cover the service window and perform workforce management.

Ensure process and policy adherence. Focused effort to improve process to enable efficient flow of tickets through Service Desk (Tier 1/Tier 2)

Enhance the service levels with continuous service improvement.

Ensure process and policy adherence of Service Desk team

Coordinate with Vendor Management Lead, Asset Management Lead and regional coordinators

Escalate matters requiring management intervention to Service Desk Manager and Project Manager.

Ensuring policies, processes and standard are followed in Service Desk operations.

Act as a reliable point of contact for the Service Desk team for issue escalations & non-standard service requests

Proactively manage IT assets in order to improve productivity and to reduce costs.

Publish regular communication on incidents to all stakeholders through applicable channels; conduct quality checks on the same.

Language : C & C++, Java (Basic)

Database : Basic SQL

Software’s : MS Word, MS PowerPoint, MS Excel, EAGLE, MULTISIM,

MATLAB Simulink, Proteus, TCAD, Cadences

Web Technologies : HTML

Operating System : Windows XP, Windows 7, Windows 8

Others : Certification course in Java and Oracle

Platforms : Well versed with Windows7, Windows 8, Windows 10 and LINUX

• Team Leader and Topper in school.

• Team Leader in college

Date of Birth

:

10/01/1994

Gender

:

Female

Father s Name

:

Prakash Jadhav

Languages Knows

:

English, Hindi, Marathi

Strengths

:

Optimistic, self-motivated, self-learner, flexible

Hobbies : Reading, Surfing Internet



Contact this candidate