ROBERT A. SUGGS

*** ******** **** *****, ***********, NC 28117

ac9mru@r.postjobfree.com • Cell 704-***-****

Summary

IT Professional with experience in leading teams and departments from 10 to 50 people, providing technical expertise and leadership, budgetary oversite, P&L review in both government and private industry. Skilled at developing and implementing various technologies to improve processes and services and increase revenue. Problem solver and leader who combines facts, events, and concepts to develop realistic short term and long-term strategies based on business needs.

IT MANAGEMENT CONSULTANT

IT Mgmt. Consultant • IT Director • Company Leader • AWS Cloud Consulting • ITSM Consulting

Risk/Issue Management • Infrastructure & Operations • DevOps • Big Data • Compliance • Financial Services

Transformed Processes • Increased Productivity • Reduced Costs • Cloud Migrations

PROFESSIONAL EXPERIENCE

Ahold-Delhaize USA Mar 2016 – Dec 2018

Program Director/Business Relationship Manager

In this position, responsibilities included leading and managing an IT team and a portfolio of internal Merchandising, Supply Chain, Food Safety and Merger Initiatives with budgets in excess of $25 Million dollars. Acted as the liaison between the key Business Executives, Officers of the Company and IT to drive business plan, long term strategy and estimated yearly budgets to achieve the desired outcomes for US and Global roadmaps

Achievement Highlights include:

Delivered a Consumer Analytics and Big Data platform integration with IRI Worldwide for monetization of shopper data trends that produced $25+ million dollars in annual revenue for the ADUAS Brands. This consisted of the Frequent Shopper Program (FSP), Supply Chain (SC) and Rest of Market Program (POS) modules to support the overall strategy.

Delivered a Customer Master Data Management CMDM Platform on the Azure Cloud in support of all 5 ADUSA brands and their frequent shopper programs for direct customer marketing and consumer purchasing patterns with an expected profit increase of 25-35%

IOT -Identified, architected and implemented temperature monitoring for the transport of fresh products from field to distribution center. Automating the monitoring process allowed for a 50% increase in QA inspection times and an overall 30% increase of product shelf life for consumers for most products.

Delivered a third-party platform to automate the onboarding of suppliers and the tracking of product to comply with governmental sustainability and regulatory standards. This implementation was conducted for the Sustainability Department in coordination with promises made to shareholders for sustainable goods.

Lead merger efforts of merchandising departments between Ahold and DA for the onboarding of merchandising and supply chain personnel from all 5 banners onto the Delhaize Merchandising and Supply Chain platforms.

Increased company profits by $400K per month by identifying and correcting billback issues to vendors for vendor related sales and markdowns.

Delivered governmental compliance updates to the GuidingStars.com site for FDA mandated nutrition changes saving 1000’s in potential fines.

Lead all efforts for the re-platform and rewrite of the internal GuidingStars.com program on the Azure Cloud. This project increased productivity for that team by over 75% and system reliability by 90%. It also included an additional nutrition site as well as mobile application platform.

Delhaize America Sep 2015 – Apr 2016

Sr. Program Mgr.

Led the premerger initiative of the health and readiness of the IT Operations Service Management platforms with a budget of $4 Million dollars. Coordinated with PWC which led the overall $45 Million-dollar IT initiative.

Achievement Highlights include:

Updated/Creating policies, processes and procedures around all ITSM applications for continuous improvement.

Updated the existing the Incident Management and Service Catalog modules to associate with companywide business expectations.

Delivered a Problem, Change, Asset, CMDB, Capacity, Demand and Release Management modules that align with industry best practices.

Creation of Business Service Management to provide a IT Dash Board of all business areas within the company.

Delivered an update of CA and Reveille Asset Monitoring suite of tools for Event Management.

Implemented the ServiceNow Asset Discovery tool to feed real-time updates to the CMDB.

Increased service level performance and visibility of third-party service providers by 25%

Conducted POV’s and POC’s of various software to support the upkeep of the systems.

Managed 3rd party vendors and contracts

Facilitated a smooth transition from the project team to Delhaize and their 3rd party vendor partners for service delivery.

Advance Auto Parts Sep 2014 – Sep 2015

Sr. Program Mgr.

Led the merchandising merger program for development a common retail and replenishment model for both AAP and Car Quest with a budget of over 3 million dollars. Coordinated with Accenture which led the overall $240 Million-dollar initiative.

Lead the integration and acquisition efforts for AAP and Car Quest Merchandising Systems, including process improvement with SOP’s and automation of manual entries for marketing, merchandising and replenishment teams and systems.

Business Change Management for fluidity and acceptance of change within the internal operations teams.

Data transformation changes to reconcile merchandise attributes to bring both companies to one purchasing and replenishment system.

Updated the automation for the STEP Product Master Data Management (PMDM) platform and work flow for the movement of data throughout system platforms. This included updating the order management, distribution, merchandising, marketing, plan-o-gram, analytics, distribution, finance, .com, catalog and POS changes.

System changes and integrations included, STEP, JDA, Oracle RMS, AS400, SAP, Teredata, IBM Data Modeler and other third-party applications.

RAM Technologies, Inc. June 2008 - Present

Owner

RAM Technologies, Inc was created when my previous employer was purchase by another company and decided to close its professional services division in which I was responsible. I was able to retain some clients as they requested that we continue to support their IT Service Management endeavors. With a handful of consultants, we were able to build a sustainable business practice offer consulting services and some staff augmentation.

Some of our notable clients include Ahold, Delhaize, hibu, UNC Greensboro, Girls Scouts of the USA Corporate, the US Airforce, Dunkin Brands, Novant Health, The Medical College of Georgia, to name a few.

Practice Director/Delivery Manager Feb 2006 – Apr 2009

Strategic Technologies, Inc

Responsible for the department P&L of $10 million annually

Responsible for the delivery of multiple solutions covering a wide customer base including Government, Banking, Pharmaceuticals, Health Care, Retail and Education.

Assist with the presales process for company offerings with ITSM professional services, Upsell and cross sell of additional services to existing clients

Project, Resource and Vendor Management

Lowe's Companies, Inc Feb 2003 – Feb 2006

Program Manager

Managed multiple programs for Merchandising, Marketing, Lowes.com, Lowe’s Global Sourcing, and the Lowe’s Customer Care Center. Including process improvement, new business portfolio’s, POC’s and technology assessments

Responsible for the delivery of Sarbanes Oxley and Visa CISP compliance of Lowes.com

Responsible for maintaining system integrity and implementation of new processes during the data center move for all Merchandising and Marketing business units

Responsible for managing budgets exceeding $15 million annually

Managed 3rd-party vendors, project managers, and support teams across all business areas of the company

Lowe's Companies, Inc Sep 1995 - Feb 2003

IT Project Manager/Technical Services Manager

Developed a Vendor and Project Management team responsible for supporting hardware related initiatives in 1500+ retail and corporate sites throughout the US, ensuring productivity expectations and the highest performance standards were consistently met

Responsible for project management of all hardware-related retail initiatives, including process

Directly managed a team of 75 employees

Responsible for creating and maintaining an annual service budget of $21+ million

Implemented and maintained a DevOps project program for support initiatives

Created, developed, negotiated and implemented service contracts with 3rd-party vendors

US Navy, USS John F. Kennedy CV-67 Dec 1989 - Sep 1995

Data System Tech

Data System Technician working on the most current technology using fiberoptic communication and Unix operating systems to working on computer systems that were created in the 1950’s and 60’s.

Certifications

AWS Certified Solutions Architect Associate, PMP, CCNA, ITIL V2/V3 Foundation, Redhat Admin, AIX Admin, FAST Facilitator, Graduate of the Dale Carnegie Course, Six Sigma Yellow Belt

Hardware

IBM Mainframe, 3COM, Cisco, Kronos, Cad Systems, Symbol LRT’s, Microsoft PC’s and Servers, POS Systems, ATS and Brandt Money Systems, Indyme Paging systems, Toshiba Telephone Systems, Sun, UPS System (Cyberex, Phase One, APC), Generator Systems,

Software: JDA, WMS, MDM, Oracle, .NET, React.js, Node.js, Java, HTML, Cloud Computing, Cloud Services, Microservices, API’s, Unix, Linux, Redhat, AIX, COBOL, Sybase, DB2, SQL, DOS, Windows, MS Office, TCPIP, SNA, Alteryx,

Education

BS, Mathematics

East Carolina University

Contact this candidate