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Program Manager

Location:
Maple, Ontario, Canada
Posted:
June 17, 2019

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Resume:

Rod Delwar

Bilingual* Program Manager, Project Manager (ITIL, PMI, Agile)

ac9mpr@r.postjobfree.com 925-***-**** *English-French

Summary

Rod is pursuing career in an organization where quality, integrity, high motivation, out of the box thinking, positive attitude and great team work are part of the core of organization culture. Rod has more than 25 years of experience in IT management, client/vendor management, extensive international cross functional work in IT Infrastructure/ Application Development program management and global IT operation Solutions with products/services supply chain management plan strategy which makes Rod, unique candidate to manage complex IT solution design and implementations.

Key Skills & Experience

Yrs.

Additional Experience

Yrs.

IT Operation Network Management (ITIL), ITSM, SLA/UXR

25

SDLC, AGILE, CMMI L3, SCRUM, Scaled Agile, JIRA

10

Program – Project Mgt. (Infrastructure & Application)

18

Oracle, .Net, SQL Application Development, QA Testing, ONTIME

10

CISSP, Cybersecurity, PKI, VPN, PCI, Symantec

15

Service Now, (Salesforce SaaS – Azure PaaS, AWS IaaS) Clarity,,

05

Data Center Migration AWS-,ERP, Storage, DR, MDM

10

Telecom (VOIP, Avaya, Circuit, IVR / VRU Satellite Mobile service,

10

PMO Consultant, PMP, PMI, Vendor Management

18

Business Process improvement, Asset data integrity LDAP, ITAM,

10

Professional Work experience (Details in appendix)

NIKA IT Consulting (US.) 2016 - Present

IT Program Manager – Sr. Project Manager Blackhawk, Matson, Gilead

Key Deliverables: Salesforce cloud solution, AWS Data migration, Infrastructure and Application development for 50 applications

-Managed IT Security programs focused on Symantec VMware, Firewall/proxy hardware, & Citrix Net Scaler remote access

-Delivered 3 Data Center migrations to AWS, formalized the SLA with Amazon, and completed decommissioning.

-Worked on ServiceNow IaaS, Saas, and PaaS work and data flows in AWS (mainly on Security and DB Backup under SaaS.)

-Salesforce PaaS integration with Servicenow IaaS as new CRM solution improvement plan at the corporate level in US/Europe.

-Enhanced ServiceNow Incident management process, (escalation/ signoff with new service catalogues in hybrid cloud)

-Managed new ARUBA Wi-Fi Design and deliverables to replace the CISCO Wi-Fi in 12 locations with new SLA & Support plan.

-Finalized the IT Portfolio (Lean/Agile) for IT initiatives for the next 3 quarters based on clear BVPs agreed with 6 departments.

Global PM Canada (Canada, US.) 2010- 2016

IT Program Manager, Sr. Project Manager BMO, OLG, Dell

-Managed new global IT asset management solution (ITAM) with infrastructure back end upgrade, new remedy asset registration, and data asset integrity enhancement (45% to 98%) upgrading CMDB- HPAM link to Clarity and ServiceNow.

-Developed 6 cloud base application in PaaS force.com as part of the salesforce integration as CRM solution for the client.

-Managed the new release the Casino 18 application modules based on full SDLC life cycle for new components and Agile for 3 backlogs / 3 application releases improving the casino membership features, marketing data validations, and transactions.

-Upgraded the production data backup infrastructure, work flow and operation support model (ITIL- ITSM – ServiceNow)

HP (Canada, US.) 2005- 2010

Sr. IT Project Manager/ ITIL-PMO Consultant

-Managed large Oracle data migration (MDM) in global Retail production environment (35000 users) to improve inventory/order

-Delivered IT Hardware, Software, Support Contract and Process improvement solutions (RFP/RFI) as IT Solution Manager

-Implemented HP OVS (Auto Task ITSM) for multiple client’s production serves management solution linked to IVR-VRU

-Enhanced global Operation Support strategy and plan based on ITIL Framework for multiple clients in US, Canada and Europe

-Managed the construction new Data Center within the existing production data center with new T lines to production/ new SLA/SLO, ITSM Plan and KPIs to measure the Operation Support Service of 4 vendors based on Clarity and ServiceNow data

IBM (US, Canada) 1994- 2005

Sr. IT Consultant –Solution Manager

- Delivery Manager of 4 new WebSphere physical 4 logical LABs implementation in IBM to test the new release in 18 languages 10 Operating Systems. Built intranet LAB web site for 400 developers/ Testers as automated IT support site, with all Security, network and lab registration usage online. Program completed in 18 months with 12 FTEs completed he program and kept only one headcount to maintain the support web site. ( Appreciation letter for outstanding project management and execution)

-Managed IT Infrastructure and Application development programs and projects for Banks and Insurance companies

-Enhanced global Operation Support strategy and plan based on ITIL Framework for multiple clients in US, Canada and Europe

Rewards

Outstanding ITAM program management & Corp Asset Process Improvement (Global PM Canada)

2015

Excellent Portfolio Management strategy of Toyota Head office & all Vendor’s SLA renewals

2011

High quality project management of Hardware implementation project (Desjardin)

2011

Outstanding Project Management of KOE Production Infrastructure Data Center build

2007

Delivered high efficient ITIL solution strategy & execution plan (Incident/problem/change Management Cross functional)

2006

High quality project delivery of oracle/SQL project – oracle summary management implementation

2006

Outstanding Intranet Site design, content management, IT Mgt. process & Implementation plan for IBM lab

2004

Excellent DB2 Content Manager Cost Modeling Analysis & Pre-Sale Process tool creation for IBM GS

2003

Excellent IBM Lab. Program Mg. IT Support Automation & Lab Web Site design/Build Initiative

2003

* 14 more awards received from 1990 to 2002.

Expertise

IT Infrastructure, Application Development, IT Operation (ITIL) Program/Project Management, IT Cybersecurity, IT Security

Employers

Alcatel, IBM, HP, Global PM Canada, NIKA IT Consulting

Clients

US Government (GAO), Canadian Government (North Pole),Desjardin, BMO, CIBC, TD, National Bank, Royal Bank, Sun Life, Manulife, Allstate, D&H, OLG, Bell Canada, Dell, Microsoft, Matson, Blackhawk, Gilead

Skills Order from advance to beginner level

Application - Network

Hardware & Database

Management

Service-Now, Clarity, HP P&L, (cost model), PCI Program, HP Team Play (Program Budget Mgt.), OS : Windows, Unix, Linux Admin OS migration, MS Office 2016, MS Project 2016, VISIO 2016, Exchange Server Admin, SharePoint Admin SCCM, Citrix, MOM, SMS, IIS IaaS, SaaS, PaaS, HP OVS, AD, OU, DNS, DHCP, VOIP, VPN, JIRA, VMWARE, Hyper V, ETL, ERP, SSL, WIFI, Web Sphere Server /Design, WAN/ LAN, MPLS, Lotus Notes Admin, Remedy, SCCM, HPAM, Visual Studio, SaaS, ServiceNow cloud design, Symantec

IBM X / Z Series, HP Mid- Range Servers, MITEL and CISCO IT Telephony, VOIP Switches, CISCO Proxy, Cisco, HP Blade DB2, SQL, Oracle S-Mgt. IBM ITOM, CUBE, HP Team play, Oracle DB, e-SAP, Visual Studio (VB.net DB connection), EMC,

PMO Strategy, Virtual Leadership, Project Management, Program Management, Operation Mgt. Portfolio & IT Team Mgt., Emotional Intelligence, Global Operation Mgt., Global IT Support Strategy (Outsourcing planning), PCI Program Mgt. Portfolio Strategy and financial planning

ITIL Operation Mgt. Data Center Project & Operation, ITSM, Vendor Management SLA/SLO

Education

Type

Subject

Institute/University

Year

Certifications /Training

ITSM, PMP MCSE, CCNA, ITIL, CITIRIX, PMI/PMO, HP P&L Finance,

York University -IBM

2000-2014

Education

Financial Management (Diploma)

GW University

1997-1998

University

Management (BA)

LeGem – EGE (France)

1987-1990



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