Customer Service Manager
Resume:
Curriculum Vitae
Surname:
Sibozo
First Name(s):
Nomonde Patience
Title:
Miss
Initials:
N.P
Known as:
Nomonde
Email Address:
****************@*****.***
Biographical Information
Gender:
Female
Marital Status:
Single
Date of Birth:
21 March 1980
Nationality:
South African
Identity Number:
800-***-**** 089
Health:
Good
Home Tel:
None
Driver’s Licence:
Code 10
Work Tel:
Work Fax:
Cell phone:
Current Location:
Witbank
Physical Address:
House no 336
April Avenue street
Witbank
Postal Code:
1039
Education
Detailed Description:
Institution and Date:
1.Matriculation
Subjects: English, Afrikaans, Accounting
Business Economics, Xhosa.
Special Training
NQF Level 2- SETA (Woolworths)
2 days Leadership Skills Training
Customer Service Certificate – Woolworths.
NQF Level 4-SETA(Woolworths
Luhlaza High School
1999
Skills Name & Experience:
Company: Woolworth’s
1.Store Administrator
(March 2008 to February 2015)
Responsibilities
Answer inbound and outbound calls at the switchboard (where appropriate)
Completion of Finance Administration
oManage cash activities
oIssue, receive and order of controlled stationery
oControl of high risk keys
oConduct random till spot checks
oCollate all documents of Float Discrepancies
oFinalise and close off Cash Analysis
oReconcile Centre and Woolworths vouchers
oScrutiny, reconcile and retain reports
oCapture in store voucher on recon assist
Human Resources Administration
oComplete weekly staff analysis
oComplete all attendance registers for contractors, Department of Labour and permanent staff
oCapture leave types on staff planner and People Soft
oPrint various staff reports
oConsolidate, submit and file reports
oOrder and control uniforms / name badges & swipe cards
oConsolidate all Compensation of Injuries and Diseases Act (COIDA) cases and send to Corporate Invest & Risk Compensation (CIRC)
oUpdate and maintain HR notice board with adverts, legislation, staffing and training
oComplete weekly and monthly risk for submission
Payroll administration for all payment types
oCollect, complete and follow-up on terminations, dismissals, resignations and retrenchments paperwork
oSend filed documents to Shared Services
oProcess Earnings and deductions
Staff Planner (scheduling)
oCapture and update staff details on Staff Planner
oManage and file all associated interfaces and reports
Control and analyse stock reports to ensure risk compliance and identify exceptions
Maintain all systems, methods and procedures (SMP’s) relating to cash analysis and vouchers
2.Store Administration Manager
(February 2015 To Present)
Responsibilities;
Provide input into the Stores operating plan
Formulate financial operating plan within budget parameters, implement and sustain during the financial year
Ensure continuous forecasting and amendments of financial plans in accordance with store performance
Drive profitability by ensuring the execution of action plans across the store
Control store expenditure within budget parameters and ensure accurate and timeouts accruals
Ensure compliance in internal controls through effective risk management
Communicate, train, implement and sustain relevant systems, methods and processes (SMP’s) within the store to deliver the required outcomes
Perform reconciliations to prevent financial loss
Ensure that all daily reports are printed, scrutinized, actioned and retained
Coordinate and communicate incoming till discrepancies (TDC’s) within specified timelines
Manage and control human resources admin, records, retention and data integrity
Analyse productivity indicators and use of staff planner
Monitor that legislative attendance registers are completed
Manage payroll submission and submission of HR reports
Coordinate ordering and issuing of uniforms, name badges and swipe cards
Manage cash activities
Ensure cash control
Measure and analyse financial performance e.g. Stores Scorecard
Conduct feasibility studies to maximise profitability
Set parameters/guidelines and measures to optimize productivity and affordability
Audit stock take processes
Develop, recruit, retain and lead Foods team
Conduct performance and development discussions with team
Interests:
Reading and Listening to music,
References:
Name:
Mr Alywn
Tel no:
Cell phone:
Name:
Patricia Mawasane
Tel no:
Cell phone:
Contact this candidate