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Customer Service Manager

Location:
Pretoria, Gauteng, South Africa
Salary:
5000
Posted:
June 17, 2019

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Resume:

Curriculum Vitae

Surname:

Sibozo

First Name(s):

Nomonde Patience

Title:

Miss

Initials:

N.P

Known as:

Nomonde

Email Address:

ac9mme@r.postjobfree.com

Biographical Information

Gender:

Female

Marital Status:

Single

Date of Birth:

21 March 1980

Nationality:

South African

Identity Number:

800-***-**** 089

Health:

Good

Home Tel:

None

Driver’s Licence:

Code 10

Work Tel:

011-***-****

Work Fax:

086*******

Cell phone:

073-***-****

Current Location:

Witbank

Physical Address:

House no 336

April Avenue street

Witbank

Postal Code:

1039

Education

Detailed Description:

Institution and Date:

1.Matriculation

Subjects: English, Afrikaans, Accounting

Business Economics, Xhosa.

Special Training

NQF Level 2- SETA (Woolworths)

2 days Leadership Skills Training

Customer Service Certificate – Woolworths.

NQF Level 4-SETA(Woolworths

Luhlaza High School

1999

Skills Name & Experience:

Company: Woolworth’s

1.Store Administrator

(March 2008 to February 2015)

Responsibilities

Answer inbound and outbound calls at the switchboard (where appropriate)

Completion of Finance Administration

oManage cash activities

oIssue, receive and order of controlled stationery

oControl of high risk keys

oConduct random till spot checks

oCollate all documents of Float Discrepancies

oFinalise and close off Cash Analysis

oReconcile Centre and Woolworths vouchers

oScrutiny, reconcile and retain reports

oCapture in store voucher on recon assist

Human Resources Administration

oComplete weekly staff analysis

oComplete all attendance registers for contractors, Department of Labour and permanent staff

oCapture leave types on staff planner and People Soft

oPrint various staff reports

oConsolidate, submit and file reports

oOrder and control uniforms / name badges & swipe cards

oConsolidate all Compensation of Injuries and Diseases Act (COIDA) cases and send to Corporate Invest & Risk Compensation (CIRC)

oUpdate and maintain HR notice board with adverts, legislation, staffing and training

oComplete weekly and monthly risk for submission

Payroll administration for all payment types

oCollect, complete and follow-up on terminations, dismissals, resignations and retrenchments paperwork

oSend filed documents to Shared Services

oProcess Earnings and deductions

Staff Planner (scheduling)

oCapture and update staff details on Staff Planner

oManage and file all associated interfaces and reports

Control and analyse stock reports to ensure risk compliance and identify exceptions

Maintain all systems, methods and procedures (SMP’s) relating to cash analysis and vouchers

2.Store Administration Manager

(February 2015 To Present)

Responsibilities;

Provide input into the Stores operating plan

Formulate financial operating plan within budget parameters, implement and sustain during the financial year

Ensure continuous forecasting and amendments of financial plans in accordance with store performance

Drive profitability by ensuring the execution of action plans across the store

Control store expenditure within budget parameters and ensure accurate and timeouts accruals

Ensure compliance in internal controls through effective risk management

Communicate, train, implement and sustain relevant systems, methods and processes (SMP’s) within the store to deliver the required outcomes

Perform reconciliations to prevent financial loss

Ensure that all daily reports are printed, scrutinized, actioned and retained

Coordinate and communicate incoming till discrepancies (TDC’s) within specified timelines

Manage and control human resources admin, records, retention and data integrity

Analyse productivity indicators and use of staff planner

Monitor that legislative attendance registers are completed

Manage payroll submission and submission of HR reports

Coordinate ordering and issuing of uniforms, name badges and swipe cards

Manage cash activities

Ensure cash control

Measure and analyse financial performance e.g. Stores Scorecard

Conduct feasibility studies to maximise profitability

Set parameters/guidelines and measures to optimize productivity and affordability

Audit stock take processes

Develop, recruit, retain and lead Foods team

Conduct performance and development discussions with team

Interests:

Reading and Listening to music,

References:

Name:

Mr Alywn

Tel no:

011-***-****

Cell phone:

073-***-****

Name:

Patricia Mawasane

Tel no:

011-***-****

Cell phone:

076-***-****



Contact this candidate