Store Manager Customer Service

ASHISH AWASTHI

*** * ********** **** • Noubasta,Kanpur •208021

Home: (91-983*******, Cell: (91-961*******

***************@*****.***

SUMMARY:Top notch Clothing Store Manager with huge experience in providing professional and positive leadership that creates and encourages an environment of teamwork and mutual respect, where both customers and associates are valued; driving sales by providing an excellent shopping experience for the customer; ensuring that the store fulfills established financial goals and objectives and meets operational and merchandising standards by following Company guidelines, policies, and procedures. Summary of work details

● Over Nine years experience.

● Strong ability to focus on the customer's total experience.

● Exceptional ability to demonstrate leadership of associates through positive professional conduct.

● Uncommon knowledge and ability to conduct store business with integrity, and personally adhere to established policy and procedure.

● Profound ability to organize, prioritize and balance the functions of the business as required.

● In-depth time management skill.

● Remarkable ability to encourage diversity,mutual respect, and teamwork.

● Strong ability to train, mentor, and coach other associates to develop their talents and skills.

● Strong ability to motivate self and others.

● Exceptional ability to resolve issues and conflicts fairly, consistently, and promptly. Education

Bachelor of Science Degree in Biology From C.S.J.M. University, Kanpur 2001-2004 Intermediate from U. P. Board, Allahabad, in 2001 with 2nd division Hi School from U. P. Board, Allahabad in1999 with 2nd division Technical Education

Diploma in Computer Application and Programming from F-Tech, New Delhi Personal Details

Date of Birth : 02nd May 1985

Father’s Name : Mr. S. N. Awasthi

Area of Intrest : Watching news in free time

Known Language : English & Hindi

Professional Experience

Madame with Perfect Lifestyles Pvt. Ltd. (Frenchaisee Partner of Jacpl) 16 Apr 2015 - Present

Degisnation : Store Manager

● Create an outstanding store environment where the Customer enjoys shopping and the associate enjoys working.

● Hire outstanding individuals in every position and provide the training and development to make each associate successful in serving the customer and performing their duties in the store.

● Communicate and effectively manage all Company programs and store activities.

● Ensure a premier level of internal and external customer service.

● Create a positive working environment for all store associates by valuing and encouraging diversity, mutual respect, and teamwork.

● Achieve sales, shrinkage, expense, and profit goals.

● Ensure that total store operations are carried out in accordance with established standards, policies, and procedures.

● Execute and maintain merchandise presentation and housekeeping standards in store

● Ensure that all associates receive effective training and continual feedback through coaching, counseling, and recognition.

● Provide ongoing performance management for all associates, and invite associate comments and interaction.

Puma with Frenchaisee partner (Shakambri Enterprisess) Feb. 2013- Feb. 2015

Degisnation : Assistant Store Manager

● Created a customer focused store environment through leadership and example.

● Created a positive working environment for all store associates by valuing and encouraging diversity, mutual respect, and teamwork.

● Represented the company and the store in the local community.

● Planned, prioritized, and balanced the functions of the business as required to meet objectives.

● Implemented assigned company programs and activities.

● Achieved results through timely completion of assigned tasks and activities.

● Supported attainment of store sales and shrinkage objectives.

● Ensured that total store operations are carried out in accordance with establishedstandards, policies, and procedures.discipline, and conflict resolution.

● Ensure that total store operations are carried out in accordance with established standards, policies, and procedures.

● Assisted in training all cashiers in all front-end policies and procedures, including training. Westside A unit of Tata Retail

16 Apr 2010 - Jan. 2013

Degisnation : Customer Service Associate

● Assisted in training all cashiers in all front-end policies and procedures, including training of new cashiers and cross training of other associates.

● Assisted in communicating all information to cashiers regarding special promotions and sale items.

● Expedited front lines, directed flow of customers, and ensured that each customer received outstanding customer service by providing a friendly environment, which included greeting and acknowledging every customer

● Provided orderly maintenance of front-end equipment and supplies.

● Maintained orderly appearance of register area and supplies stocked.

● Performed any other tasks as assigned from time to time by any manager. AREAS OF EXPERTISE

Visual Merchandising

Payroll & Scheduling

Interpersonal Leadership

Strategic Thinking

Conflict Resolution

Project Management

Time Management

KEY SKILLS AND COMPETENCIES

● Able to commit at short notice to overtime during busy trading periods.

● A proactive and passionate attitude towards sales.

● Have the ability to listen to the customers’ needs.

● Immaculate presentation, always well smartly dressed.

● Physically fit and able to walk around for long periods as well as do lifting. EXTRA-CURRICULAR ACTIVITIES

April 2017 – March 2018 Best store manager at Perfect lifestyles, Awarded in fy 18

Best employee of the year 2012 at Westside (Trent Ltd.), Best employee of the fy 2011-12 from Tata Retail head office.

Date- (ASHISH AWASTHI)

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