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Customer care executive

Location:
Coimbatore, Tamil Nadu, India
Posted:
June 17, 2019

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Resume:

VEENA CHANDRAN.K

Email ID: ac9mm8@r.postjobfree.com

Contact No: 967-***-****

Alternative No: 897103010

PROFESSIONAL BACKGROUND

Currently Working with Allsec Technologies Pvt Ltd,

Chennai

From May 2018 Till Date.

Customer Support Executive

Handling calls daily duties including signing up new customers, retrieving customer data, presenting revert product information and cancelling services.

Received an average 85 % customer satisfaction rating to date,15 % higher than company average.

Researched complicated cases without prompting to provide more comprehensive service to customer.

Provide basic technical support on a wide range of company product, resolving issues at a 90% rate.

Remained courteous and calm at all time, even during movement of intense customer displeasure.

WIPRO Technologies - Bangalore

From July 2011 to May 2016

SUMMARY

4+ years of overall experience in the field of Information Technology with focus on Data Warehousing and Database Applications.

2 years of Data Warehousing experience and over 2.5 years using Ab Initio, Unix, Oracle,DB2 and Teradata.

Hands-on practical experience with various Ab Initio components such as Join, Rollup, Scan, Reformat, Partition by Key, round robin, gather, merge, sorted, FTP etc.

Well versed with various Ab Initio parallelism techniques and implemented Ab Initio Graphs using Data parallelism and Multi File System (MFS) techniques.

Hands on experience in end-to-end of Data warehousing ETL routines, which includes developing Ab Initio graphs, and data quality process.

Designed and deployed well-tuned Ab Initio graphs (Generic and Custom) for unix environment.

Experienced in developing UNIX shell wrapper scripts to run Ab Initio graphs. Practical experience with working on multiple environments like production, development, testing.

Thorough understanding of the issues involved in mappings, development and integration of a software product.

Experience in requirement analysis, client interaction, development, testing and security. Excellent analytical and Communication skills, Ability to work independently

TECHNICAL SKILLS

Programming Languages

C/C++, VC++, SQL, PL/SQL, Unix Shell scripting

ETL Tools

Ab Initio, Oracle SQL* Loader, and Teradata utilities

Business Intelligence Tools

Cognos, Microstrategy, Business Objects4.x/5.0

Database And Tools

Oracle 9i/8i/7.x, Teradata V2R5, SQL Server 6.5/7.0, Oracle Application server, DB2

Extensively used Ab-Initio ETL tool in designing & implementing Extract Transformation & Load processes. Different Ab Initio components were used effectively to develop and maintain the database.

Understood the business requirements with extensive interaction with users and reporting teams and assisted in developing the low level design documents.

Worked in a sandbox environment while extensively interacting with EME to maintain version control on objects. Sandbox features like checkin and checkout were used for this purpose.

Maintained locks on objects while working in the sandbox to maintain the privacy.

Created several packages to set up and share global variables, types and transforms which were extensively used for many Ab Initio graphs

Converted user defined functions and complex business logic of an existing application process into Ab Initio graphs using Ab Initio components such as Reformat, Join, Transform, Sort, Partition to facilitate the subsequent loading process

Environment: Ab Initio GDE 1.13 Co-op 2.13, UNIX, PL/SQL, Oracle 8i/9.

PROJECT#2

Project Name

Energy & Utilities

Role

Support

Technologies

MS SSIS

Client

Shell

Project Description:

Client SHELL which is SSIS platform (software platform level) and SSIS interfaces(functional support). In which we have ticketing activities, non- ticketing activities, monitoring, compliance and service engineering. support and maintenances services, run and maintain activities and release management.

Responsibility:

In request management we provide the access to VSS/TFS, monitoring access, incident management, problem management, change management, FMB monitoring and management, service reporting and SRM monitoring, KPI Health Report Checks and corrective actions, deployment of SSIS into various tiers-integration, UAT and production, day to day monitoring of SSIS platforms, monitoring generated reports services and databases, handle platforms specific incident, problem, request management using SM9, report performances and metrics as currently reported resolution and management of problem tickets through management process.

EDUCATIONAL QUALIFICATION

M.S Software Engineering (2011- 2016)- BITS Pilani University,Rajastan.

B.Sc Computer Science (2009-2011) – Bharathiyar University, Coimbator, Tamil Nadu.

HSE(2007-2009)- Higher Secondary Board of Examination,Tamil Nadu.

S.S.L.C.(2005)- Kendriya Vidhyalaya, Coimbatore, Tamil Nadu.

Personal Information

Date of Birth : 27th December 1989.

Gender : Female

Marital status : Married

Languages known : English, Malayalam, Hindi and Tamil.

Nationality : Indian.

Present Address : door No.004,raheja center avinashi road,coimbatore

Declaration:

I hereby declare that the above-mentioned information is correct to the best of my knowledge.

K.VEENA CHANDRAN



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