Customer Service Personal Assistant

CAREER OBJECTIVE

- Seeking a position in a well organized progressive company where the employees are the most important assets.

- To add value to the position I will join and be a part of a growing team.

SKILLS

Internet, Microsoft Office Word, Excel, Power Point and Access. ICDL Certified.

Communication, Interpersonal, Leadership, Creative Problem Solving Skills.

Presentation Skills, Academic & Teaching Skills, Student Assessment & Evaluation, Exam Preparation.

Creative, Training, Motivating, Class Board Management.

Arabic & English Typing.

PROFESSIONAL EXPERIENCE

Hadaf al Khaleej Debt Credit (HKDC) – Tahseel Company 2015 – 2017

Senior Collector

Responsibilities:

Screens phone calls & receive customer calls of du telecom services .

Response employee to handle customers cases & collect the payment of the customer on du telecom services.

Receive customers requests, problems & solve them .

Update details cases of the customers on HKDC & CRM system.

Trouble tickets must be updated on the customers payment on machine or any exchange.

Dubai Property Investment Management, Dubai, UAE 2011 – 2013

Research Consultant

Responsibilities:

Gathering continuous feedback on Property Market.

Bridging gap between property owners and customers.

Handling all customer requests and conducting researches accordingly.

Responsible for finalizing sales and negotiating contractual details with property owners while maintaining relations with customers.

Gulf Marketing Company, Dubai, UAE 2010 – 2011

Customer Service

Responsibilities:

Receive customer calls of requests for products & services .

Handle general inquiries, questions of customer & often involve some form of complaint in accordance with the company's guidelines & policies.

Analyze what the customer says they want & need .

Interacts with a company's customers to provide them with information to address inquiries regarding products & services .

Haneef Investment, Dubai, UAE 2009 – 2010

Personal Assistant

Responsibilities:

Prepare and compose correspondences, manage admin projects for executive management on request.

Coordinate and attend regular and special meetings as requested. Take accurate meeting minutes. Update Board manuals and other policy and administrative documents.

Responsible for the development and preparation of agendas, schedules, material and mailings for projects relative to the CEO.

Opens and reviews all incoming mail; answers inquiries and composes correspondence on own initiative on general matters in accordance with established guidelines and forwards other items to appropriate staff.

Screens phone calls and visitors, directing to appropriate staff or department when necessary.

National Charity School, Sharjah, UAE 2004 - 2008

English Language Teacher

Responsibilities:

Planned, prepared and delivered intensive English language courses to students of different age groups.

Coordinated overall teaching initiatives, class administration and ensured proactive classroom culture. Ensured a highly conducive atmosphere for learning through encouraging healthy competition.

Encouraging the concept of "experiential learning" which involves a lot of activities and interactive methods of learning leading to higher percentage of understanding and retention power.

Assessed student progress and needs and provided appropriate feedback on their work. Assigned worksheets and topics for home practice and prepared assignments and exam papers.

EDUCATION

Ajman University, UAE 28 June 2004

Bachelor's degree, English Language and Translation

Cumulative GPA: 3.00 out of 4.00.

Other Relevant Certifications, Sharjah, UAE 18 July 2006

July ': International Computer Driving License (ICDL), UAE.

PERSONAL INFORMATION

Birth Date : 04 February 1979

Gender : Female

Nationality : Lebanon; Palestine

Visa Status : Residency Visa (Father Sponsorship) (United Arab Emirates)

Marital Status : Single

Language : Arabic & English

Driving License : United Arab Emirates

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