Customer Service High School

CHRISTINE RUSSELL

**** ***** **** *******, **, **229 210-***-**** *******************@*****.***

CAREER OBJECTIVE

Hard-working professional with 10+ years of experience and a proven knowledge of customer service, customer satisfaction, and customer communications. Aiming to leverage my skills to successfully fill the Customer Service Professional role at your company.

WORK EXPERIENCE

J PRIME STEAKHOUSE, SAN ANTONIO, TX

Banquet Waitress, Jan 2018 – Present

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Present menus to patrons and answer questions about menu items, making recommendations upon request. Explain how various menu items are prepared, describing ingredients and cooking methods. Describe and recommend wines to customers.

PEGGYS ON THE GREEN, BOERNE, TX

Fine Dining Server, Jan 2017 – Jan 2018

Present menus to patrons and answer questions about menu items, making recommendations upon request. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Take orders from patrons for food or beverages.

Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Inform customers of daily specials.

Explain how various menu items are prepared, describing ingredients and cooking methods. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Bring wine selections to tables with appropriate glasses, and pour the wines for customers. Describe and recommend wines to customers.

Provide guests with information about local areas, including giving directions. KIRBYS STEAKHOUSE, SAN ANTONIO, TX

Server, Aug 2007 – Apr 2015

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Present menus to patrons and answer questions about menu items, making recommendations upon request. Inform customers of daily specials.

Explain how various menu items are prepared, describing ingredients and cooking methods. Bring wine selections to tables with appropriate glasses, and pour the wines for customers. Provide guests with information about local areas, including giving directions. Describe and recommend wines to customers.

EDUCATION

SANDRA DAY O'CONNOR HIGH SCHOOL

HELOTES, TX

High School Diploma (Jun 2004)

ADDITIONAL SKILLS

Hospitality

Customer Service

REFERENCES

References available upon request

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