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Manager Customer Service

Jaipur, Rajasthan, India
June 19, 2019

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Suchita Das 995-***-****


Profile Seek: Marketing Manager.

Previous CTC: - 3.6 L (Salary based)

Expected CTC: - 4.2 L

Career Objective

Seeking a position of Operation Manager to put my learning and experience into use to help the business meet strategic and operational goals by identifying opportunities to deploy new technology. Possess expertise in website designing, superior technical aptitude, and proven ability to manage complex tasks.


Nov '2018 – Ongoing with Smile India, Jaipur Key Result Areas: Role: Relationship Manager

Responsibilities include website designing and hosting management.

Company E-Mails management

Clients Feedback forms analysis

Sales forecasting and planning of sales promotions

Jul '2013 – Mar '2015 as Freelance Web Designer

Key Result Areas: Role: Web Designer / Project Manager

Establish the purpose of the website based upon its target audience.

Identify the type of content the site will host, guidance on layout, colors and styles.

Determine any functionality that the site must support, for example, whether it will handle financial transactions or enquiries.

Test the website and identify any technical problems.

Upload the site onto a server and register it with different search engines.

Sep '2011 – Mar '2013 with Tech-vision Software Pvt. Ltd. Key Result Areas: Role: QC Leader

Responsibilities include reliable analysis, maintenance of Software Quality.

Responsibilities include Testing of XML HTML Coding.

Responsible for the evaluation and recommendation of the technical support.

Assist team for accomplishing best results.


NISM-Series-VII: Securities Operations and Risk Management


Successfully completed BCA Summer Internship Project 2010 “SAMADHAN” A website

that aims at efficient maintenance of computer hardware in a well using well defined and

phenomenal strategies.

Successfully completed BBA Summer Internship Project 2017 in finance and IT from Share Khan Ltd on: " IMPORTANCE OF INFORMATION TECHNOLOGY AND INTERNET BANKING ON SHARE MARKET PERFORMENCE IN INDIA".

Administrative Knowledge & Soft Skills

Data analytics

Teamwork and interpersonal skills

Business Communication

Conflict Resolution

Organizing/ File Management

Scheduling Expertise

Supervisory Management

Expense Account Preparation

Integrated Computer Application




Research skills

Customer Service skills

Time Management

Leadership trait


Positive attitude

Technical Skills & Organizational Experience

Google Forms

Expertise in XML, HTML, jQuery, Bootstrap

Manage Web Hosting C Panel.

Self-motivated, professionally sound and has predominant knowledge in the fields of Analysis and Testing.

Technical knowledge C, C++, JAVA, UNIX.

Acquainted with Relational Database management.


BBA (Bachelor in Business Administration) from Goel Institute of Higher Studies Mahavidyalaya affiliated to Lucknow University with 75%

BCA (Bachelor in Computer Application) under the affiliation of IGNOU, with a cumulative percentage of 69%.

Intermediate under the board of UP Board of Intermediate with a cumulative percentage of 68%.

Matriculation under the board of UP Board Matriculation, with a cumulative percentage of 65%.

Personal Details

Date of Birth: 6thJanuary, 1990

Father’s Name: Kamlesh Chandra

Gender: Female

Languages Known: English and Hindi, Maithili

Hobbies: Reading, playing Chess, Doing creative things

Resident: Jaipur, Rajasthan

Declaration: - I, hereby acknowledge that all the above-mentioned details are true to the best of my knowledge.


Place: Jaipur SUCHITA DAS

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