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QA Engineer

Location:
Makati, Philippines
Posted:
June 18, 2019

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Resume:

Block *** Lot * Group * Zone **

Tanaquin Street, Brgy. Pembo, Makati

https://johnadan.github.io/myportfolio/

JOHN MCLEM C. ADAN (639-**-***-****

ac9m5n@r.postjobfree.com

EMPLOYMENT

Software QA Engineer Baytech BPO Corporation June 2018 - Present

Documents and executes test plans based on clients' requirements for Minimum Viable Product WYSIWYG e- commerce website applications; performs reviews of test plans created by other team members

Executes Git Branch Testing, Integration and Systems Testing, and Regression Testing of WYSIWYG MVP e- commerce websites based on code fixes, changes or enhancements

Performs Test Automation using Katalon Studio for Regression Testing on production/live environment; also executes Functional Testing, Manual Testing, and Black-box Testing

Works closely with other QA Testers/Engineers, QA Lead/Manager, Junior and Senior Web Developers, Digital Product Managers, and Project Manager

Liaise with Web Developers to ensure changes meet standards and correctly address user interface and functional requirements

Logs, tracks, investigates, validates, verifies, and reports issues, errors, bugs, failures or defects in the software from complete crashes to minor glitches in the e-commerce website applications based on system's specifications and clients' requirements

Participates in a two-week iterative Agile-Scrum sprint meetings Marketing Operations Specialist Baytech BPO Corporation October 2017 – June 2018

Provided materials for the internal client (Digital Marketing team) and support for the external customers for dispute resolution

Performed quality control of digital forms on client's Minimum Viable Product e-commerce website applications

OJT Supervisor Baytech BPO Corporation April 2018 – May 2018

Trained, handled, supervised, and managed intern Computer Science/Information Technology/Computer Engineering college students under the Product Quality Control team of Operations Department

Monitored interns’ daily attendance and performance for practicum evaluation Customer Service Representative Baytech BPO Corporation June 2017 – October 2017

Provided end-to-end resolution of customers' concerns via email and calls ranging from website support, account information, cancellations, and refunds

Worked closely with the Marketing and Development team to make product changes that will increase the value our products and services give to our customers

Performed necessary research to answer customers' queries; testing and replicating the customers' journey to get to the bottom of the problem

Documented issues and solutions for new concerns raised by customers and adding it to the customer support knowledge base

Supported and handled Minimum Viable Product e-commerce SAAS (Software-As-A-Service) accounts EDUCATION

Quezon City Tuitt Philippines Incorporated August 2018 – March 2019

480-hour 6-month Intensive I.T. Web Development Coding Boot Camp Manila Polytechnic University of the Philippines June 2012 - April 2016

B.S.B.A. major in Marketing Management, Dean’s Lister and President’s Lister TECHNICAL EXPERIENCE

Projects

Frappify (October 2018). A static fictitious review website for millennial coffee enthusiasts that talks about the must-try and best-tasting frappuccinos in the metro. Its features include responsive design, blog article, gallery of select Frappuccino coffees, Contact page, and About page. HTML, CSS, Bootstrap, and GitHub pages

Propaworks (January 2019). A fictitious e-commerce website of an existing business that offers PUP- inspired campus tees, raglans, hoodies, and some local and international music icons-inspired shirts. Notable features include CRUD operations. HTML, CSS, Javascript, MySQL, PHP, Apache, and 000WebHost

TuittER (February 2019). A fictitious forum/community website exclusively intended for students and graduates of Tuitt Coding Bootcamp as their professional medium of social network. HTML, CSS, Javascript, MySQL, Laravel, Composer PHP Dependency Manager, and Heroku AWARDS

Champion, Sloganize Me Project: Created the official tag line or slogan of the company entitled “Creating Value, Delivering Excellence”, February 2018, Baytech BPO Corporation

Champion, Company Cheer/Yell: Led the winning team who created the official cheer or yell of the company, July 2018, Baytech BPO Corporation

ENVIRONMENTS, LANGUAGES AND TECHNOLOGIES

HTML5; CSS3; PHP; MySQL; Bootstrap; Apache; JavaScript; JQuery; Laravel; Composer PHP Dependency Mngr

Sublime IDE; Git; Cloud Technologies; Unix; Windows; Github; Gitlab; Bitbucket



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