Seeking for an opportunity in a company where I can utilize my extensive experience as Senior Project/Program Management and PMO and work with upcoming challenges in a way that I can achieve and exceed the company’s expectations and at the same time enhance my career.
18+ years of experience in IT industry (Marketing, Finance, Banking, Health care, Automotive, BPO Services, Electircal, Retail, Printing Services, Oil & Gas, Transportation), working in multicultural environments and collaborating in global communities.With over 10 years of experience as Program / Project Manager, implementing IT Infrasctructure project such as LAN Refresh, Server Refresh, Sharepoint 2010, SCCM, E1 Nomad, O365 among other Specialized Systems.
Project Manager with 11+ years of Project/Program Management, System Analysis, and Software design for distributed systems in IT Services, Marketing, Finance, Banking & Health care Industries and 7+ year in IT Manufacturing Operations.
Skilled in managing Global implementations, Multiple initiatives, engaging client participation, managing Vendor Relationships, leading diverse, On-site & Off-site team members and meeting project objectives.
Very proficient in project management with experience in scope management, schedule management, cost management, change management and risk management.
Full Experience with communicating project status to all different levels within the organization' stakeholders; via email and/or various reporting tools.
Ability to work independently on Risk, Problem and Change Management, reporting and following up until mitigation plans are in placed to resolve the issues, and change are properly documented.
Experience in defining Business Process, Risk Analysis, use case Analysis, Baseline Acceptance criteria, deliverables and managing requirements from project inception through release.
Proficient in Requirement gathering and documentation
Team Player, work together with all the SMEs (subject matter experts) and with the rest of the team to achieve the project goals
Analyzed business requirements and segregated them into high level and low level Use Cases, activity diagrams/State Chart Diagrams according to UML methodology thus defining the Data Process Models.
Experienced professional, with outstanding project planning, execution, monitoring, and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.
Worked extensively using Microsoft Project, Microsoft Office, Smart sheet and other Project Management Tools.
Exceptionally good interpersonal skills with outstanding written and oral communication skills.
Continuous Business Process Improvements activities
Goal oriented, quality service, teachable and adaptable professional.
Managed/participated in several large IT Infrastructure complex projects.
Worked with Cloud teams to provide Infrastructure and mobile solutions as part of project scope.
Successfully completed infrastructure projects related to server and tool upgrades.
Responsible for Project Communications, planning, resource allocation, steering committee leadership and team organization.
Demonstrated strong leadership, analytical, team building, communication, negotiation, proven project management skills with the ability to manage multiple projects simultaneously and drive results.
Focused on the following methodologies: Project Management/Program management & PMO
Honeywell - Green Belt Certified
Instituto Tecnológico de Monterrey - Project Management by PMI
Global Knowledge - Telecommunications Fundamentals I & II
Mitel Networks Co. – PBX SX-2000 Installation & Maintenance
Cisco Net Academy Regional - 1st and 2nd module CCNA
New Horizons - Microsoft A+ / Network A+
New Horizons - Planning, Implementing, and Maintaining Active Directory Infrastructure
New Horizons - Implementing and Managing Microsoft Exchange Server 2003
Kapellman Education - Mastering Microsoft Access 2000 Fundamentals & Programming
International IT - Supporting Microsoft Windows 98,2000 & 2002
International IT - Administering Microsoft Windows NT 4.0
Management of End to End Project Lifecycle
Knowledge on Waterfall & Agile methodologies
Multicultural Resource Management
Learning and Knowledge Management
Problem Solving and Decision Making
Project Controls and Process Management
Adoption of Technology
Organizational Change Management
Client: Honeywell, El Paso, TX August 2015 – Present
Role: Sr IT/HR Project Manager
Work closely with key subject matter experts (SME), IT/HR Leadership and Sr IT/HR Management and decision- makers to evaluate business opportunities, determine the key initiatives, and build continuous improvement capability within the IT/HR function.
Projects include process improvements initiatives, IT/HR shared services, organizational design as well as large and complex expansion and transition projects.
Building and maintaining successful partnerships with the HR teams, IT and any other local and/or global stakeholders.
Maintaining the relationship with internal/external stakeholders to ensure their engagement and effectively utilizing the best tools available.
Directing, supporting and coaching local IT/HR project(s) leads and team members. Reporting on the project progress and status.
Ensure IT/HR strategies and partnership to the Leadership and HR leadership teams align with overall project delivery (scope, timing, standards).
Creating and collaborating on change management communication that impacts the associate experience.
Oversight of the execution and effectiveness of the IT/HR projects.
Create change management strategy, apply a structured methodology, and lead change management activities; provide expert support to include IT/HR Technical implementations, process change, behavior and cultural change.
Plan, coordinate, and support multiple IT/HR Technical projects using project management practices, tools, techniques, and frameworks to manage and control projects throughout the project life cycle.
Xerox, Monterrey, Nuevo Leon October 2011 – June 2014 Client: DCP Midstream, Hallmark, Schneider Electric, TXDOT
Role: IT Project Manager/Program manager
Manages people for programs or projects involving department or cross-functional teams focused on the delivery of projects and/or programs into a finished state.
Plans and directs schedules as well as project budgets.
Monitors the program/project from initiation through delivery, interfacing with customers or department personnel.
Organizes project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints.
Assigns and monitors work of technical personnel, such as systems analysts, network engineers and programmers, providing support and interpretation of instructions/objectives.
Directs the activities of project support staff and sub-contractors and is responsible for ensuring appropriate resources are allocated and maintained to facilitate the successful completion of the project.
Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs.
Client: Cooper Standard Automotive, Cd. Juarez, Chihuahua, Mexico November 2009 – October 2011
Role: Sr. IT Project Manager
Prepare a project specification, which describes the overall steps, milestones and resources necessary, including a specification of the contract and the expected project outcome. Establish project Budget.
Establish a quality management plan.Develop a risk management plan inclusive of risk identification and risk response plans.
Agree with the customer on project requirements to secure closure of projects and change control. Establish a communication plan/strategy in order to meet stakeholder and customer needs and expectations.
Gain approval for the project from the project sponsor, based on the project specification.
Select the project members, including external contractors, which have the adequate skills and competencies, to ensure that the project will deliver expected results and be completed in time and within the agreed budget.
Lead and control project work, on a continuous basis, by motivating and coaching the project members. Continuously update line managers on progression in terms of timelines of the project to enable for the line managers to plan for the return of the project members to their ordinary positions.
Report the project progression to the steering group and sponsor, and raise questions of concern that may jeopardize the completion of the project, or matters that may delay the project or any other issue that in any way will cause problems in securing the delivery of expected results. Ensure that expected quality is delivered throughout the project
Client: LSI Corporation, MX June 2007-Sep 2009
Role: IT Project Manager
Managed IT and Infrastructure projects
Worked with global/local teams.
Implemented internal evaluation/audit processes, increasing the quality and effectiveness of our services
Business Development: Grew our client relationships by facilitating Infrastructure advisory and specialized software development for their needs.
Focused on quality service, delivery management and business development.
Sprint Planning Coordinator
Daily Standup meetings with different project teams
Continuous improvement for both current and new processes
Experienced in business requirement gathering
Project Plans and Charters were generated
Weekly/2 weeks and monthly project reporting as agreements requested.
Closely worked with SMEs (Subject Matter Experts) and the rest of the team to properly achieve the goals of each project.
Risk, Problem and Change Management coordinator.
Standup meetings coordinator
Created/maintained the Requirement Traceability Matrix as related to Business and Technical Requirement.
Worked with document management
IBM, Cd. Juarez, Chihuahua, Mexico March 2000 – June 2007
Role: IT Lead
Manage daily activities of IT staff for the End User and Manufacturing Operation for the client.
Coordinates the daily activities of a work group, setting priorities to ensure task completion.
Provides technical/functional leadership as well as first line supervision.
Interacts daily with client, staff and/or functional peer groups.
Responsible for the delivery of EUC services in the location.
Coordinates the activities of technical solution team members to meet contract obligations and SLA.
Provides metrics and reporting support to all relevant stakeholders.
Administration of the Budget for the IT department. First contact with suppliers,
Leads the IT team maintaining and/or implementing Infrastructure projects or support systems.
Bachelors in Computer Science from U.A.C.J. (University of Cd. Juarez – Campus IIT), Cd. Juarez, Chihuahua, Mexico in 2006.