Robert K. Scott
Proven leader with a solid history of managing and contributing to all aspects of daily IT operations. Consistent record of identifying opportunities to increase productivity, quality and customer satisfaction in a cost effective framework. Resourceful problem-solver who performs well under pressure. Excellent interpersonal and communication skills. Analytical, decisive, and conscientious.
Business Needs Analysis
Network & Systems Architecture
Budgeting & Cost Control
Staff Training & Mentoring
Talking Rain Beverage Company, Preston, WA
Systems Manager (2016-November 2016)
Responsible for daily management of the entire software portfolio. Brought in specifically for the ERP (Dynamics NAV) upgrade that touched every major line of business in the company. Project was completed on-time and under budget with all parameters of success being met.
Siemens Healthcare – UW Medicine at Northwest Hospital and Medical Center, Seattle, WA
Technology Delivery Manager (2012-2014)
The Delivery Management team is a component of the Siemens Site Management team responsible for the operational excellence and support of Siemens Managed Services customers. The Delivery Management team’s main objective is to provide the customer and Siemens a focal point to manage and ensure the successful fulfillment of both Siemens and non-Siemens applications and technology such that the SLA requirements for assigned site(s) are met or exceeded. The Delivery Management team is instrumental in assisting the customer with strategic and tactical planning and execution of these plans in line with the customer’s goals.
A. Develop outstanding customer relationships
B. Understand the Siemens vision/mission and promote the use of Siemens standards.
C. Foster a collaborative environment within assigned site and among peers in organization.
D. Conduct customer and peer interfacing activities that foster a collaborative environment.
E. Understand and promote the customer IT vision/mission and assist the customer with development of a long term strategic plan incorporating Siemens services where possible.
F. Assist Siemens Business Management with developing new business and service opportunities.
G. Understand future changes / trends in the Healthcare & Technology industries and how they relate to our customers. Understand HIT trends and can communicate to customer the potential impacts for strategic planning purposes.
Providing direction, coaching, education, and guidance to the team to ensure the attainment of goals
Articulate value across the hospital system
Strong connection with RM’s and other resource providers
Extensive business and technological knowledge
Value focus including routine enhancement of value targets
Finesse to be both customer advocate and Siemens teammate
Managing RIM Resources
Community Health Center of snohomish county, Everett, WA
Director of Information technology/facilities (2009-2012)
Member of the Director’s Team and was instrumental in the strategic planning and guidance of the company
Partnered with CEO and Board of Directors to plan $1.2M IT budget based on corporate goals.
Oversee operations and upkeep of data systems, telecommunication systems, software, hardware and reporting systems.
Developed and implemented goals and objectives for information systems technology throughout the organization
Collaborated with other departments to plan, organize and execute all IT functions including support, maintenance, planning, compliance and advancement of all technologies
Planned and implemented additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership.
Responsible for the development and implementation of security policies and procedures that would prevent, detect and detain any security violations
Developed and executed a disaster recovery plan allowing continuous operation of the company in the event of any catastrophic failure.
Replaced outdated EMC SAN with new NetApp SAN and DR SAN.
Installed new ShoreTel VoIP system in our newest clinic.
Created and managed new Facilities Department saving the company $25,000 within the first year and ensuring maximum long-term returns on our building investments.
Implemented and designed fiber optic connections between all clinic locations
Revised existing Nortel telephone system resulting in over $80,000 savings annually
Opened two new clinics on schedule, under budget and 100% operational on opening day
Achieved meaningful use ahead of schedule and claimed federal funds for the first and second year
Implemented new electronic dental record (QSI)
Created new backup and recovery methodology and increased maintenance window
Presented technical solutions and justified all costs associated with IT and communications technology.
Collaborated with vendors to plan, manage, and expedite IT and communication projects.
Controlled budget, analyzed costs, and selected vendors from multiple bids.
Drive projects to on-time, on-budget completion, managing costs, change orders, and overruns.
Oversaw administration and maintenance of enterprise infrastructure.
Planned, managed, and implemented upgrades to corporate telephone system.
Analyzed corporate needs based on growth forecasts. Determined scalable solution.
Reduced help desk resolution time by optimizing help desk procedures and greatly improved customer service
Western Washington Medical Group, Everett, WA
IT Manager/HIPAA Security Officer (2005 – 2009)
Planned and managed all aspect of corporate IT Department, including staff of 7.
Reported directly to Chief Operating Officer, IT Steering Committee and Board of Directors.
Joined with CFO and Board of Directors to plan $750,000 budget according to the companies needs
Supervised all help desk activities, guiding staff to respond to issues accurately and promptly responded to escalated help desk issues.
Directed planning, design, and implementation of additions, deletions, and modifications to regional infrastructure spanning 17 locations including data center, 320 users, and 37 servers.
Identified opportunities for consolidation and change. Facilitated favorable negotiations and cumulative savings of $230,000+.
Installed entirely-new fiber optic network for16 locations tied back to centralized administration office. Saved company $200,000 by reviewing and negotiating changes in contracts.
Tracked corporate assets and established policies to protect assets and control expense. Maintained proper levels of inventory to support enterprise without waste.
Developed and modified all IT procedures and policies aligned with ITIL and corporate standards.
Provided individualized service for each 16 distinct specialties within medical group by creating individual SLAs for each specialty
Developed and implemented policies and procedures to ensure security of patient health information.
Coordinate initial and subsequent risk assessments of patient health information.
Increased staff awareness of information security procedures and issues via ongoing training.
Maintained, supported, and configured voicemail, fax, and VoIP servers.
Scott IT San Antonio/Houston, TX
Independent Consultant/Small Business Networking (2001 – 2005)
Designed, configured, and installed SMB networks to meet business needs and standards.
Diagnosed and resolved network, telephony, and general IT issues.
Provided managed services to SMB environments.
Dell Computers, Inc., Austin, TX
Software Engineer/Tester (2000 – 2001)
Certified specific hardware platforms (laptops and workstations) compatible with Red Hat.
Created and updated testing procedures to meet current technology and software requirements.
Planned and conducted testing of every platform combination.
Performed quality assurance duties, logged bugs, and maintained testing databases.
La Quinta, Inc., San Antonio, TX
Systems Implementation Consultant (1999-2000)
USAA, San Antonio, TX
Tier II Field Support Lead (1997-1999)
Structural Metals Inc., Seguin, TX
Tier II Field Support (1996-1997)
Advisory Committee Member, Information Technology Dept., Everett Community College
Member, Healthcare Information Management Systems Society
Member, American Medical Group Association
Review Participant, Information Technology Infrastructure Library
Group Member, Microsoft Healthcare Users
Gartner Interview subject for backup/recovery integration with NetApp
Board Member (VP) LSSC