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Manager Customer Service

Friendswood, TX
June 18, 2019

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Corey H. Ferguson

*** * ****** ******* **

Friendswood TX 77546



High School diploma—1995, Madisonville High School

Bachelor of Science—2001, Sam Houston State University


To obtain a challenging opportunity for an organization striving to set goals and standards that will surpass industry benchmarks


Employment History

10+ Years warehousing experience including forklifts, pallet jacks, and cherry picker. 16+ years

Of inventory control/management as well as 10+ years of food production. Details below:


GR Energy Services, Oilfield

(Pressure Control, Riglock, Zip lift)

November 2017- Present

Maintain grease pressure in lubricator going downhole and out of well

Assist in rebuilding grease head, replace flow tubes, trouble shooting downhole operations

Maintain proper functioning of grease unit- hold pressure/ maintain seal

Functioning of Riglock unit to ensure lubricator locked/secured on well head

Trouble shoot/problem solve pressure issues during wireline and/or pump down

Maintain proper functioning of Riglock—Grease, o-rings, pressure sealed

Work with crane, wireline, and pump down to ensure successful operations (communication)

Attend daily safety meetings/ operational planning meetings

Prepare and complete daily operation/safety documents


July 2015- November 2017/ November 2003- January 2007 Grocers Supply

Building rapport with store management to increase customer service/sales

Increase sales in the area by building attractive displays of top selling items

Maintain a clean and clear working environment, draw customers into aisle

Perform the ordering, sorting, stocking, and credit writing on service products

Increased gross profit by limiting back stock, inventory, and credits/damages

Keeping accurate records of what is ordered to that of what is received

Production Supervisor—Food Production/Warehouse:

November 2014 - July 2015 Cy-Fair ISD Cypress, TX

Perform planned/unplanned maintenance and repairs on equipment

Monitor and support the storage, handling, and use of materials during production

Ensure policies and procedures are being met and followed

Production of foods following HACCP, Food safety, and production benchmarks

Maintain organized and clear production floor to improve processes and flow of raw materials

Confirm receipt and inspection of materials on arrival prior to production

Production Manager/Bakery/Warehouse:

July 2012 - Aug 2014 Houston ISD Houston TX

Supervision of 20 to 25 employees- production and packing

Inventory control- properly ensuring inventory and all assets are received correctly

Created station diagrams to meet production demand/targets

Process improvements, lean manufacturing

Participated in bid process and began budget implementation

Production paperwork trail- production orders- variance and ingredients consumed

Time management control for staff- scheduling/staffing for production throughput

Production Manager/Product Control :

June 2011 – July 2012 Houston ISD Houston TX

Supervision of 5 to 6 employees- decanting of product to begin thawing process

Receiving of shipments from warehouse, checking for accuracy/damage

Ensuring 3 departments have product to meet production demands for next day

Paperwork flow—invoices of materials received from warehouse/ product moved to departments


Forklift certified ( stand-up, sit down, walkie, rider, electric, manual)

Food Handling certified

CPR/Red Cross certified

Fire Extinguisher certified

Office Programs

Microsoft Office—Outlook, Excel, Visio, Word, Power point,

Primero- time clock program

Applitrack- viewing applications for hire


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