Manager Customer Service
Resume:
Corey H. Ferguson
Friendswood TX 77546
***********@*******.***
Education
High School diploma—1995, Madisonville High School
Bachelor of Science—2001, Sam Houston State University
Objective
To obtain a challenging opportunity for an organization striving to set goals and standards that will surpass industry benchmarks
.
Employment History
10+ Years warehousing experience including forklifts, pallet jacks, and cherry picker. 16+ years
Of inventory control/management as well as 10+ years of food production. Details below:
Oilfield:
GR Energy Services, Oilfield
(Pressure Control, Riglock, Zip lift)
November 2017- Present
Maintain grease pressure in lubricator going downhole and out of well
Assist in rebuilding grease head, replace flow tubes, trouble shooting downhole operations
Maintain proper functioning of grease unit- hold pressure/ maintain seal
Functioning of Riglock unit to ensure lubricator locked/secured on well head
Trouble shoot/problem solve pressure issues during wireline and/or pump down
Maintain proper functioning of Riglock—Grease, o-rings, pressure sealed
Work with crane, wireline, and pump down to ensure successful operations (communication)
Attend daily safety meetings/ operational planning meetings
Prepare and complete daily operation/safety documents
Service/Sales
July 2015- November 2017/ November 2003- January 2007 Grocers Supply
Building rapport with store management to increase customer service/sales
Increase sales in the area by building attractive displays of top selling items
Maintain a clean and clear working environment, draw customers into aisle
Perform the ordering, sorting, stocking, and credit writing on service products
Increased gross profit by limiting back stock, inventory, and credits/damages
Keeping accurate records of what is ordered to that of what is received
Production Supervisor—Food Production/Warehouse:
November 2014 - July 2015 Cy-Fair ISD Cypress, TX
Perform planned/unplanned maintenance and repairs on equipment
Monitor and support the storage, handling, and use of materials during production
Ensure policies and procedures are being met and followed
Production of foods following HACCP, Food safety, and production benchmarks
Maintain organized and clear production floor to improve processes and flow of raw materials
Confirm receipt and inspection of materials on arrival prior to production
Production Manager/Bakery/Warehouse:
July 2012 - Aug 2014 Houston ISD Houston TX
Supervision of 20 to 25 employees- production and packing
Inventory control- properly ensuring inventory and all assets are received correctly
Created station diagrams to meet production demand/targets
Process improvements, lean manufacturing
Participated in bid process and began budget implementation
Production paperwork trail- production orders- variance and ingredients consumed
Time management control for staff- scheduling/staffing for production throughput
Production Manager/Product Control :
June 2011 – July 2012 Houston ISD Houston TX
Supervision of 5 to 6 employees- decanting of product to begin thawing process
Receiving of shipments from warehouse, checking for accuracy/damage
Ensuring 3 departments have product to meet production demands for next day
Paperwork flow—invoices of materials received from warehouse/ product moved to departments
Certifications
Forklift certified ( stand-up, sit down, walkie, rider, electric, manual)
Food Handling certified
CPR/Red Cross certified
Fire Extinguisher certified
Office Programs
Microsoft Office—Outlook, Excel, Visio, Word, Power point,
Primero- time clock program
Applitrack- viewing applications for hire
SAP
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