Customer Service Management

GREG GERVASIO

***********@*****.*** ● 281-***-****

LOGISTICS – OPERATIONS - PRICING - OIL & GAS INDUSTRY

Operations Quotations Pricing Specialist offering over 15 years supporting logistics, transportation and commodity management. Plan, direct, or coordinate purchasing, warehousing, distribution, forecasting, customer service, or planning services. Manage logistics personnel and logistics systems and direct daily operations. Resolve customer related issues at job sites Known as an effective problem solver with a unique ability to think analytically and creatively. Self- starter with ability to excel under minimal direction. Excels in collaborative as well as leadership roles. Sound judgment and decision-making skills.

SKILLS

Logistics Management

Project Asset Management

Customer Management

Inventory Management

Customer Service report

Operations management

Global Team Leadership

Global Inventory Management

Project Management

Cost Savings

Shipping/Receiving Management

Fluent in Spanish

Technology

Microsoft Office SAP Workflow Pansophic 400

PROFESSIONAL WORK HISTORY

Baker Hughes a GE company, Houston, TX June 2017 to Present

Operation Pricing Quotation Specialist/ Lead Customer Service Support, April 2018 – Present

Directly responsible for the purchasing/ordering of oilfield equipment/products to maintain inventory for projects.

Analyze pricing, obtain quotes from vendors ensuring a cost savings of equipment for the customer.

Assist with chemical re-blending and reformulation for the customer.

Direct responsibility for serving as liaison with Sales, Finance and Technical supporting the sale, and delivery of multi-million oil and gas products globally.

Review client technical specifications and provide clients with alternative solutions recommending products, services, and materials for customer well specifications.

Prepare and complete formal quotation packages to clients and while consulting with product line team.

Administer orders with special instructions and documentation requirements.

Expedite project orders and prepare required client reports.

Communicate and coordinate with all departments involved in completing quotations and orders.

Identify and present alternative pricing to management in order to win projects.

Accomplishments: Consistently save revenue by negotiating contracts and securing quality products.

Western Hemisphere – Inventory Verification Coordinator Supervisor, June 2017 to April 2018

Worked with local management and finance to ensure material process consistency throughout the organization and facilitated change management where necessary.

Trained local staff in the SAP processes used to schedule counts, conduct counts, and post results.

Collaborated with local warehouse management to perform reconciliations and root cause analysis of variances.

Accomplishments: Worked with local warehouse management to implement process changes and improve accuracy less than 95%.

Baker Hughes, Houston, TX June 2012 to November 2017 Inventory Coordinator Supervisor

Responsible for inventory review, logistics and product warehousing.

Managed reconciliation reporting of accounts inventory and monthly reconciliation of shipped products.

Conducted monthly inventory audits and year end plant audits.

Managed all monthly ordering new products as well as all product inspections.

Accomplishments: Streamlined logistics for trucks and planes regarding customer product deliveries and returns.

Resume of: Greg Gervasio Page: 2

PROFESSIONAL WORK HISTORY

Baker Hughes, Houston, TX June 2012 to November 2017 Inventory Coordinator Supervisor

Responsible for inventory review, logistics and product warehousing.

Managed reconciliation reporting of accounts inventory and monthly reconciliation of shipped products.

Conducted monthly inventory audits and year end plant audits.

Managed all monthly ordering new products as well as all product inspections.

Accomplishments: Streamlined logistics for trucks and planes regarding customer product deliveries and returns.

Thru Tubing Project Coordinator May 2009 to May 2012

Managed production projects including procurement, inventory control, and financial analytics.

Oversaw engineering testing, and production of products.

Accomplishments: Generated 700K in revenue setting up new district in Brazil.

Added $200 new product revenue, managing and assisting new product development and presentations.

Quotations Pricing Specialist 2004 to 2009

Served as liaison with Sales, Finance and Technical supporting the sale, and delivery of multi-million oil and gas products globally.

Reviewed client technical specifications and provide clients with alternative solutions recommending products, services, and materials for customer well specifications.

Prepared and completed formal quotation packages to clients and while consulting with product line team.

Administered orders with special instructions and documentation requirements.

Expedited project orders and prepare required client reports. Communicated and coordinated with all departments involved in completing quotations and orders.

Accomplishments: Identified and presented alternative pricing to management in order to win projects.

Inventory Cost Accountant 2002 to 2004

Responsible for inventory review, logistics and product warehousing.

Managed reconciliation reporting of inventory accounts and monthly reconciliation of shipped products.

Reviewed daily cost rollups for domestic and non-domestic chemical markets.

Communicated shipping and receiving schedules and details to plant and customer personnel as needed.

Served as main point of contact with customers and logistic providers for all customer issues.

Accountable for resolution of customer problems.

Applied optimization plans consistent with business objectives that added value to bottom line.

Managed inventory and logistics data ensuring accuracy of master data in system.

Optimized utilization of inventory, equipment and logistics network to meet customer needs.

Accomplishments: Applied analytics and placed system metrics to meet customer needs of operations excellence.

Marketing Support Specialist 2000 to 2002

Recommended equipment for client specifications with concentration in Sand Control product line.

Provided marketing support to international locations.

Accomplishments: Prepared pricing quotes for international pricing requests saving revenue.

Pricing Specialist May 1997 to March 2000

Provided domestic and international export pricing for company products.

Analyzed margin and discount reports establishing market list pricing. Prepared price proposals for domestic and international inquiries. Maintained and updated contracts database.

Accomplishments: Conducted internal and external audits and created domestic and export price books.

EDUCATION

Master’s in Business Administration (MBA), International Business, Finance, Marketing,

University of St. Thomas, Houston, TX

Bachelor of Business Administration (BBA), Business Management,

University of Houston, Houston, TX

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