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Customer Service Manager

Location:
Accra, Greater Accra Region, Ghana
Salary:
ghc1200
Posted:
June 13, 2019

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Resume:

Ransford Tamakloe- Curriculum Vitae

Jen Street- Lapaz +233*********- ac9lo9@r.postjobfree.com

OBJECTIVE

“To deliver a world class Customer service to improve upon the image and the growth of your firm”.

Education

2013-2014CRYSTAL GALAXY COLLEGE

Diploma in Airline Passenger Handling

Diploma in Air Ticketing and Reservation

Certificate in Airline Customer Service

2007-2011 NSAWAM SENIOR HIGH SCHOOLS

' West Africa Senior School Certificate Exam (WASSCE) ACHIEVEMENTS

• Awarded for being the best punctual in school,

• Ability to organize tours and travel

packages at a discounted price

• Increases the quantity of visa

acquisition from 5 to 25 to different

destinations

• Achieved the highest online marketing

f travel and tourism products to

thousands of people

• Attaining the membership of

International Association of Scientific

Expert in Tourism (AIEST).

'

Skills & Abilities

Team player and very good leadership skills

Demonstrated ability to handle customers’ complaints to ensure their satisfaction and repeat business opportunities.

Proven record of pleasantly greeting customers as they arrive at the counter and providing them with required information

Very good communication skills and interpersonal relationships

Computer literate and very good in Amadeus, Sabre and Galileo CRS etc.

Fluent in English and French

EXPERIENCE

SECURE TRAVEL AND TOUR- TICKETING AND RESERVATION OFFICER

-September 2017

Fill in Visa forms for customers both manual and Online.

Check the validity for passport and made advance renewal to customers.

Process Visa and submit documentation to the various embassies.

Book flight itinerary and hotel reservation for visa Processing.

Receive calls and emails etc.

PROJECT CONSULTANT —NEW AGE INITIATIVE - July 2016 I did research and brainstorming in various researches such as:

Garment and Textiles industry in Ghana,

China and the World as a whole.

Food distributions challenges and solutions to abate it. Etc. SALES AND MARKETING ESV TRAVEL AND TOUR- January 2015- April 2016

Booking of flight tickets and hotel accommodation for Customers.

Planning travel and tour packages for customers.

Selling and marketing of Visas to customers.

Filing documents, receiving emails calls.

OPERATIONS MANAGER - FREESMILE AFRICA TRAVEL AND TOUR - September2011-2014

- Manages companies operations and book flight ticket to customers. REFRENCE

MR Harrison Debrah

Director Safety and Security

DAC international Airlines

+233*********

Mr. Aaron Moncar

Air Traffic Controller

Ghana Civil Aviation Authority

+233*********

Mr. Theophilus Kotey,

Air Traffic Controller

Ghana Civil Aviation Authority

+233*********

REFRENCE

MR Harrison Debrah

Director Safety and Security

DAC international Airlines

+233*********

Mr. Aaron Moncar

Air Traffic Controller

Ghana Civil Aviation Authority

+233*********



Contact this candidate