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Manager Customer Service

Location:
Bloemfontein, Free State, South Africa
Posted:
June 13, 2019

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Resume:

Curriculum Vitae

Of

Zintle Peter-Sinandile

Personal Information

Surname : Peter-Sinandile

Name : Zintle

Date of Birth : 29 June 1984

ID No : 840**********

Gender : Female

Marital Status : Married

Nationality : South African

Home Language : Xhosa, English

Religion : Christian

Address : 136 Park Avenue

Jan Wilken Street, Bayswater

Bloemfontein

9301

Contact Number : 072*******/066-***-****

Email : ac9lo5@r.postjobfree.com

Health : Excellent

Qualities

Excellent verbal and written communication skill

Ability to take initiative and work independently

Ability to work under pressure & good managerial skills

Experience in office administration and co-ordination

Excellent interpersonal and mentoring

Excellent filing skills

Ability to identify and handle confidential matters

High School Education

High School : Mzokhanyo High School

Highest Grade Passed : Grade 12

Year : 2002

Subjects : Xhosa, English, Afrikaans, Biology, Economics, Geography

Other Qualifications

Institution : Damelin

Year : 2005

Course : First Aid Level 1

Institution : ITEC College

Year : 2010

Course : Computer Course Level 1 & Level 2

Subjects : Ms Windows XP

Ms Word Office 2003

Ms Excel Office 2003

Ms PowerPoint Office 2003

Ms Access Office 2003

Ms Outlook Office 2003

Internet & Email

Institution : Oxbridge Academy

Year : Currently

Course : Project Management (Diploma)

Institution : YALI NETWORK (Young African Leaders Initiative)

Year : 2015

Course : Community Organizing for Action

: Fundamentals of Starting and Running a Business

: Management Strategies for People and Resources

: Basic of Public-Private Partnership

: Strengthening Public Sector Service

Work Experience

Game Vincent

Position: Sales Consultant

Duration: January (2004-2006)

Duties: Answering telephone calls, promoting sales within the store & customer service, assist in stock take, housekeeping, make sure daily and monthly targets are met

Game Vincent

Position: Debtors Clerk

Duration: March (2006-2007) Promoted

Duties : Capturing data, balancing daily and monthly recons, banking daily takings, preparing daily reports, receipting payment from customers for account payments, make sure filing is done accordingly, and company policies and procedures are met at all times

Retail Credit Solution (Game Beacon Bay)

Position: Credit Manager

Duration: June (2007-2010)

Duties: Balancing credit dept journals, balancing daily and monthly recons, balancing manual customer payments, solving customer queries, invoicing company accounts from government purchases, assist in stock take within the store, make sure daily and monthly targets are achieved, managing staff within the dept and make sure that company policies and procedures are followed by staff accordingly

Reason for leaving: Retrenched (Offered by company)

Vodacom Beacon Bay

Position: Admin& Sales Consultant

Duration: October (2011-2013)

Duties: Balancing Daily and monthly takings, capturing of stock invoices, assist in stock take, data specialist, processing of new business applications from different companies, solve customer queries, answering telephone; responsible for balancing company invoices, and do follow up on all communications, which require response.

Donald Woods Foundation(Fort Grey Hospital)

Position: Data Capturer

Duration: November (2013- 2014)

Duties: Register new MDR-TB patients into admission book and on system called EDR, Compile patient’s folder that contain the relevant documentation, Maintain files, Complete daily/weekly ward intake report, maintaining the list of ward patients, addresses and contact numbers, recording and reconciling midnight census whilst accounting for admissions, discharges and transfer. Tracking labs from National Laboratory, and update them to the register and the relevant system. Register HIV patients who are initiated on ART into a system called TIER.NET.

JHPIEGO SOUTH AFRICA-An affiliate of Johns Hopkins University

Position: Research Assistant & Linkage Officer

Project: HIV/MDRT-TB

Duration: September (2014- 2018)

Duties: Complete all required data collection and medical record abstraction within the assigned hospital which will include basic patient interviews. Abstract patient’s labs from National Laboratory, and update them to patient files.

Maintain accurate and timely data collection and operations by following policies and procedures, and reporting needed changes. Working closely with ECDOH district office, and attend monthly reviews organized by the Province.

Responds to quality assurance reports from Lead RA within 10 days of receipt

Communicate via email weekly and Skype as required with study team this may include any member of the research team.

Recruit and enrol eligible participants into the research study in their first language (English, Zulu, Xhosa or Afrikaans).

Join regular research team meetings through email to review relevant research methods, discuss problems and concerns and discuss the direction of the study.

Attends all necessary trainings, which are being offered by the DoH. Prepare weekly and monthly activity reports.

Patient tracing to treatment care within a certain period of time, working with Buffalo City Metro DoH TB Co-Odinator and outreach team, and attending monthly MDR-TB review meetings, sharing information with other stake holders within the district.

Do outreach in taxi ranks, prisons and to families who are affected by HIV/TB in various communities around Buffalo City Metro, as a way of giving hope to those who are affected by poverty, and with the help of the care-givers from different organizations, and sponsors from people within our city.

Poly4Kids

Position : Medical Frontdesk Receptionist

Duration: Temporal (1 Month)

Duties : Greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized.

Voluntarily Work

Working on an organization called CFU (Covenant Family Union) Fighting against divorce, and that strengthens families and communities.

Certificates Obtained

Customer Service –Vodacom

NIMDR-TB/ HIV- JHPIEGO

Research In Human Base- John’s Hopkins University

References

Mr Chris Brady

Regional Manager (Retail Credit Solution)

Tel: 082******* / 021-*******

Mr Sheldon Johnson

Sales Manager (Game Beacon Bay)

Tel: 043-******* / 084*******

Mrs Nokuthula Ndyumbu

Corporate Manager (Vodacom Beacon Bay)

Tel: 072*******

Mr Sam Brauns

Line Manager (Donald Woods Foundation)

Tel: 072*******/081*******

Mrs Matsie Mphahlele

Implementation Science Director–MDR TB (JPSA- an affiliate of Johns Hopkins University)

Tel: 082-***-****/ 012-***-****

Mrs Annatjie Peters

Chief of Party ( JPSA-an affiliate of Johns Hopkins University)

Dr Poly Orjie

Tel: 051-***-****



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