Maita Singh Tamang
Wyndham Grand Regency Hotel
Application for - Bellman
I am currently seeking for passionate and dynamic Front Office Department focus Guest Service professionals that pride myself on my ability to deliver extraordinary levels of Concierge service and provide creative solutions to our Front Office department in the hotel Industry .
I was working as a Waiter in Burjuman Arjaan Hotel & Apartment, Bur Dubai- U.A.E. since 15th Agust 2010 to till date since 2012 April.
Currently working as a Bellman /Concierge Assistent in Wyndham Grand Regency Hotel in Doha Qatar from 2012/4/12 to till now.
Duties & Responsibilities:-
Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
Maintain effective communication with all related departments to ensure smooth service delivery
Maintain an up to date knowledge of the hotel and local services
Maintain awareness of guest profile through Opera guest profile system
Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
Deliver morning newspapers to rooms
Deliver guest messages and other deliveries immediately without delay in a professional manner
Ensure concierge desk and store room is clean tidy and well organized
How to handle the guest complain from Burjuman Arjaan by Rotana hotel
Fire and safety training from Burjuman Arjaan by Rotana Hotel
First Aid/Heart Defibrillator from Burjuman Arjaan by Rotana hotel
Food Hygiene training from Jumeirah Rotana Hotel
Food and Beverage service from Burjuman Aarjan by Rotana Hotel
3 month Bell boy training in Burjuman Arjan by Rotana.
Business Communication – Written and Spoken English, Japanese, Hindi Nepali and Arabic.
Computer skills- Ms Word, Excel, Power Point, Email internet
Diploma in Graphic Design
Diploma in computer Hardware Maintenance
Opera full versions
Customer service Oriented
(Associate of the Month April 2013)Wyndham Grand Regency Hotel
(Associate of the Month August 2018)Wyndham Grand Regency Hotel
S.L.C. Passed from board of G.V.T. of Nepal
Intermediate Passed board of Tribhuwan University
Fluent in English, Japanese, Hindi, Nepali and Arabic.
Name ~ Maita singh Tamang
Father’s Name ~ Jeet Bahadur Tamang
Date of birth ~ 11-10-1986
Place of birth ~ Shyampati-4, Kavre
Nationality ~ Nepali
Religion ~ Bauddhist
Marital status ~ married
Gender ~ Male
Passport No. ~ 07315498
Date of Issued ~ 04-05-2014
Date of Expiry ~ 03-04-2024
Place of Issued ~ Nepal MBC Doha Qatar
(Reference available in request)