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Technician Software

Skopje, Skopje, FYR Macedonia
June 11, 2019

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Aleksandar Ljomov

Date of birth: October **, ****

Address: Dragi Sutevski 27, 1300 Kumanovo, Macedonia Phone : +389-**-***-***



A bright, talented and ambitious IT support technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately. Looking for a suitable IT support technician position with a successful and dynamic company that offers room for progression.

Areas of Expertise

• Diagnostics

• System Backup

• End User Support

• New Installations and Support

• Firewalls / Security

• Hardware Exposure

• Problem identification

• Maintenance

Work Experience

• IT SUPPORT TECHNICIAN at “FZC 11Oktomvri” Kumanovo, Macedonia July 2016 – Present

• IT SUPPORT TECHNICIAN at “FLUOR” company 2011 august – 2015 july Afghanistan

• IT SUPPORT TECHNICIAN at “DBS Comuters” Jul 2008 may – 2010 june Kumanovo, Macedonia

IT Technician Duties

• Diagnosis of desktop, application, networking and infrastructure issues

• Experience of supporting a wide and varied client base.

• Troubleshooting PC’s, laptops and mobile devices

• Maintaining a log of all problems detected and system back up

• Make recommendations about purchase of technology resources.

• Research current and potential resources and services.

• Provide network access to all staff and students.

• Working closely with software suppliers to resolve operational issues

• Install work stations.

• Connect and set up hardware.

• Load all required software.

• Provide network accounts and passwords as required.

• Monitor security of all technology.

• Input and maintain IP addresses.

• Ensure hardware is stripped and secured before disposal IT skills


• Experience of Lotus Notes, Outlook

• install and test new software

• make software available to appropriate users

• ensure the anti-virus software is installed, kept up to date and working properly on all stations

• set up and maintain user e-mail accounts


• check new computer equipment on arrival and install as appropriate

• liaise with the designated person responsible for the maintenance of the inventory

• liaise with the designated person responsible for portable appliance electrical safety testing

• maintain battery condition in notebook computers according to the manufacturer’s guidelines, and ensure staff are aware of the importance of battery maintenance

• maintain computer peripheral equipment such as scanners, printers, whiteboards, projectors; ensure that these are prepared and ready to be used

• liaise with external suppliers for the repair of equipment under warranty or maintenance contract

Key achievements

• Assisted in making changes to desktop rollout procedures, reducing desktop imaging to 20 minutes, instead of two hours. The implemented process allows for pre-imaging 25+ desktops in a single day, allowing for on-demand projects or instant recovery

• Contributed toward network installation encompassing 150 workstations, 50 printers, and 2 communication rooms with supporting infrastructure. Move was accomplished within 3 weeks.

• Successfully led test efforts in extremely fast-paced, constantly changing environment Education

Oct/2005 – Nov/2009 European University - Skopje, Macedonia

• Faculty of Informatics, Bachelor's degree in Information Technology

• Gratuated software ingeenering Engineer

Sep/2001 – May/2005 High school “Goce Delcev” - Kumanovo, Macedonia


Key skills and competencies

• Excellent customer facing, communication and rapport building skills.

• Thorough understanding of computer and networking concepts

• Physically fit, able to work in confined spaces, crawl and lift heavy objects. Able to prioritize in a complex, fast-paced environment. Willing to work flexible schedules / shifts Driving license: B category

Professional references available upon request

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