Accounting Customer Service

FATOU V. GONDO

***** **** ******., ******, ** ***35

Ph: 214-***-****

********@*****.**

Professional Summary

Accomplished and energetic accounting job with a solid history of achievement in Accounting. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include the ability to reflect on one's own work as well as the wider consequences of financial decisions, business acumen, and interest. Organizational skills and ability to manage deadlines. Teamworking ability.

Skills

Excel, PowerPoint and access data skills, MS Office proficiency

Budget forecasting expertise

Excellent organizational and time management skills and Ability to work in a fast-paced environment

financial statement analysis, forecasting, forms, general ledger, human resources,

Empathy, Adaptability, Ability to Use Positive Language, Clear Communication Skills, Self-Control, Taking Responsibility, Patience.

Generally Accepted Accounting Principles (GAAP) and Financial Accounting Standards Board (FASB) regulations

Account reconciliations, accounting, auditing, banking, basic, benefits, bookkeeping, Budget, Cash handling, financial reporting, financial statements,

Account payables and receivables, personnel, policies, processes, rapport, researching, safety, spreadsheets, tax planning, time management,

Persuasive Speaking Skills. Think of the most persuasive speaker in your organization, oral communication, client, customer satisfaction, English, fast, and Fluent in French

Experience

Accountant Temp Apr 2019 May 2019

TransCore Plano, TX

Prepare monthly invoices for various projects.

Prepare HCTRA rejection letters

Code vendor invoices for various projects for submission to company AP.

Prepare PRs for a vendor as needed; Compile month end reports for various projects.

Enter data from reports into summary spreadsheets; Account research on various projects.

Accountant / Human Resource Apr 2017 Jan 2019

Jani King Cleaners Lewisville, TX

Enforced the company's and state's safety procedures and Ensuring new hire paperwork is processed and completed accurately and Process all personnel action forms and ensuring proper approval.

Performed basic bookkeeping functions, prepared monthly and quarterly financial document as requested. Adept at budget forecasting, financial reporting, and tax planning.

Processing account receivables and payables as needed and Assisting with quarterly auditing.

Preparing bank deposit, general ledger posting and statements and assisting with processing of client invoices.

Elaborate internal control and human resources policies, procedures, laws, to new and existing employees.

Inform job applicants of duties, responsibilities, benefits, schedules and working conditions.

Oversee and coordinate job posts, reviewing resumes, and performing reference checks.

Customer Service / General Accounting Aug 2015 Apr 2018

Walmart, Lewisville Frisco, TX

Cash handling of all transactions; including money center.

Created and worked spreadsheets having large groups of financial data with annual revenue of 50 to 100 million.

Managed online banking and account reconciliations and posted to general ledger, performed account analysis, and managed financial statements and management reports.

Handling both compliments and complaints of customers in a speedy and tactful manner.

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer and Ensure the proper operation of the store and insure a high degree of satisfaction.

In addition, consistently received a 100% rate of customer satisfaction, and Increased customer satisfaction and retention rate by 80%.

Accomplishments

ICE International Conseil and Expertise, Cote D'Ivoire Junior Auditor/Accountant March 2009-August 2014.

Preparation of the various documents for the audit of the internal controller of the project and for the external audit of KPMG.

As Financial Auditor, the audit missions carried out: Commercial and Services Sector, ICM (International Maritime Commerce), Transport Sector, UTB-Transport Group, and regular participation in the tasks entrusted to this firm.

These are mainly the missions of auditor: Commercial and services sector, (ICM International de Commerce Maritime and ICM Voyages International de Commerce Maritime- voyages).

Construction Sector Real Estate and Engineering (AFRIBETON SA Tile Manufacturing and CP-TECHNOGIES Telecommunications Infrastructure Works as Accounting) Transport Sector (SOTRA).

Elaboration and management of couriers.

Inventory management (office supplies, fuel with vehicle logbook,).

Tax and social declarations, Personnel registration, Payment of salaries to staff, payment of Work Release Allowances.

Participation in the monitoring of employment contracts on the basis, Financial management.

Development of the DRFs (Request for Reimbursement of funds), Preparation of the various financial reports (Monthly financial point, RSF Quarterly Report Financial Monitoring Report).

Education

Master of Science: Accounting Fall2017-Fall2019

Texas A&M University Commerce

Master of Science: Management (finance) Jan 2006

University of Cacody Ivory Coast

Bachelor of Science: Management (finance) Jan 2005

University of Cocody Ivory Coast

Affiliations

Accomplished Accounting professional with a rapidly increasing range of industry experience looking to bring strong accounting skills and highly trustworthy, discreet and ethical. Seeking a position as Accounting where experience will be further developed and utilized.

Language

Fluent in French and English

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