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Customer Service Representative

Springfield, MA
June 11, 2019

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Regina Cooper

*** **** ******, ***. ** Springfield, MA 01105



Responsible and dedicated office professional with exceptional interpersonal and communication skills. Highly organized and detail oriented; efficiently manages time and projects with close attention to deadlines. Effective in stressful situation and able to successfully work with diverse populations.


●Typing 45 MPW

●MS Office

●Extensive customer service experience

●Professional communication skills, both verbal and written

●Strong phone and organizational skills

●Ability to multi task with time management

●PBX Switchboard Operator

●Familiarize with varies office equipment


Ricoh, Hartford, CT 2017-Present

Senior On-Site Service Specialist

Order toner for printers

Set up service for damaged machines

Make follow-up calls to insure repairs

Clear out repaired tickets

Liberty Mutual, Springfield, MA 2015-2016

Customer Service Representative

Process customers bills and payments

Updating lien holders and mortgage companies

Verifying coverage on home and auto policies

Thing 5, Springfield, MA 2014-2015

Customer Service Representative

Signed customers up for Returns Membership

Secured reservations for customer in call center reservation database

Worked with company point system to upgrade customers reservation

Maintained customer database for e-mail notifications and promotions

Innovation First Notice, Springfield, MA 2009-2012

Customer Service Representative

Prepared vehicle accident claims in a call center environment

Secured tow and rental vehicle for customer when needed

Research and located repair shops for customers


MCDI Medical Office Professional Certification 2013

Earned Peak Performer Awards

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