Abdou R. Mballey

ac9k6h@r.postjobfree.com +1-405-***-****

Summary:

Experienced IT Professional with 9+ years of professional experience with a history in all different areas of information technology, and 4+ years of professional experience specifically as a Scrum Master leading multiple teams on various projects through SDLC using Agile frameworks such as Scrum and Safe. Experience with coaching, mentoring, and educating teams that are co-located, distributed and offshore through different virtual platforms such as google hangouts, WebEx, Zoom, and Skype for business. I enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Objectives: To bring my strong sense of dedication, motivation, and responsibility to solve problems in a creative and effective manner in a challenging position with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.

Professional Experience:

Dell EMC January 2017 – Present

IT/ Scrum Master

Perform as Scrum Master for 1 or 2 scrum teams with a focus on guiding the teams toward improving the way they work and facilitating sprint planning, retrospective and demos

Effectively communicate to project manager/delivery manager about the progress as well as blockages in the on-going sprints

Promote an empowered, self-management, collaborative, multidisciplinary team environment that fosters ownership creativity and innovation

Assisting with internal and external communication, improving transparency, and providing information radiators

Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents

With the assistance of the Agile Coach, provide proactive coaching to the team and recommends continuous improvement of processes to optimize team productivity

Provides support for user-reported IT issues across all disciplines within the company and conduct resolution over the phone, remote or in-person, communicating with users in a professional manner and maintaining discretion.

Active Directory: Create, modify and delete user accounts in Active Directory

working closely with colleagues, engineers, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.

Maintain log collection, configuration management, and network monitoring systems

Sap configuration and maintenance for PMT, SPS, CORP, HOM, HBT, AERO user in various module such as CIP, ARP, Fiori, LRP, AIP, BRP-production ...on various client such as 300. 600, 950,900 ...

SAP GRC Access Control, SAP GUI installation and troubleshooting, SAP Enterprise Structure Configuration.

WandaTech:

Project Manager & Managing Director: November 2009 – December 2017

Projects worked on:

Camer Travel, Unitso, ZaraAfric (Oklahoma – Tulsa) Shako Soft and Barrister Global Services Network, Inc

Formulating and successfully implementing company policy

Directing strategy towards the profitable growth and operation of the company

Developing strategic operating plans that reflect the longer-term objectives and

priorities established by the board.

Maintaining an ongoing dialogue with the Chair of the board.

Putting in place adequate operational planning and financial control systems.

Ensuring that the operating objectives and standards of performance are not only

understood but owned by the management and other employees.

Closely monitoring the operating and financial results against plans and budgets.

Taking remedial action where necessary and informing the board of significant changes.

Maintaining the operational performance of the company.

Monitoring the actions of the functional board directors.

Assuming full accountability to the board for all company operations.

Representing the company to major customers and professional associations.

Building and maintaining an effective executive team.

Orange Cameroun June 2010 – April 2014

Responsibilities: IT scrum Master

Analyse the scope of projects, work cross-functionally with IT and other stakeholders, develop project plans with users, and provide time estimates

Has awareness of other development teams’ overall roadmap plan, decreasing the possibility of duplicate work being done between teams

Provide risk management and issue / problem resolution proactively

Assisting with internal and external communication, improving transparency, and providing information radiators

Improve processes to optimize performance and value over time

Track and manage project execution in accordance with company's solution delivery and financial management practices

Remove all obstacles to project team efficiency and effectiveness; reach out to the larger organizational network for impediment removal; ensure cross-team coordination

Perform as Scrum Master for 1 or 2 scrum teams with a focus on guiding the teams toward improving the way they work and facilitating sprint planning, retrospective and demos

Effectively communicate to project manager/delivery manager about the progress as well as blockages in the on-going sprints

Promote an empowered, self-management, collaborative, multidisciplinary team environment that fosters ownership creativity and innovation

Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents

Bring ideas from professional facilitation, coaching, conflict management, mediation, theater and so on to help the team become a high-performance team Enhance the Agile based SDLC for our software development organization

Adapt project plans, schedules, and resource assignments as required throughout releases to respond to emerging requirements and risks

Work with development teams and product owners to create a collaborative environment

Improves team productivity by improving software development practices/processes within managed Scrum Teams and across the organization

Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines

Skills:

Soft Skills:

Exceptional understanding of computer hardware, operating systems and applications.

Solid verbal communications

Able to manage user

Demonstrated leadership skills, initiative, and strong attention to detail

Strong analytical and problem-solving skills; able to identify areas of improvement and make sound recommendations to solve problem.

IT Skills:

Maintenance of various transport mediums (Radar, Optical Fibers, Coaxial Cables, Microwave, and Radio links VSAT, RJ45...

Good knowledge on GSM MSC, BSC, BTS, IN systems as working with a GSM Operator. Data network planning and implementation, network Operations & Maintenance, SS7.

Software Methodology:

Good understanding regarding software development environment (Agile and Waterfall)

Kanban, JIRA/Confluence, RTC and Rally, Lean, XP, google hangouts, WebEx, Zoom, Citrix.

Web Technologies:

HTML5, CSS3, Microsoft SQL Server and MySQL.

Telecommunication Technology:

Knowledge and background in 3G, 4G infrastructure and WiMAX technologies.

Networking:

Knowledge of networking (including WAN topology).

Mixed LAN and WAN operating system environments.

DNS, WINS and DHCP, ISDN, SS7

Firewall solutions and network load balancing

Programming Languages:

C, C++, Java, SQL, Oracle.

Operating Systems:

DOS, Windows 95/98, Windows NT Server/Client, Windows 2000 Server/Professional, Windows XP, Windows 2003 server, Linux OS, Window 7,8,10, Mac OS.

Area of Expertise:

Troubleshooting proficiency

Sap material management

Documentation & reporting

Patient and diligent

Exceptional telephone etiquette

Vast technical Knowledge

Microsoft O365 expert

Effective problem solving

Experience with Cisco networking

Accomplished with mobile devices

Volunteer Work:

WHO/UNICEF: Lots Quality Assurance Sampling Survey (LQAS) 2013 as a SUVERYOR, poliomyelitis immunization Days.

Rural Development Foundation (RDF) sponsored by Peace Corps Cameroon B.P 215 Yaoundé. Role; peer educator in the rural areas of Bamenda.

Garden for Education and Healing (GEH) Orphanage/AEC as an IT technician

URL: http://www.geh-cameroon.org

http://www.aec-cm.org

Education:

Master’s in Applied Math’s & Computer Sciences (University of Central Oklahoma) Ongoing

Bachelor of Science – Information Technology - Fotso Victor Institute of Technology August 2012

Certifications:

Certified sap professional: https://www.michaelmanagement.com

Profession Scrum Master 1(Abdou Mballey, PSM1): https://www.scrum.org/user/463911

LinkedIn URL: https://www.linkedin.com/in/mballey-salifou-110581a1

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