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Customer Service Front Office

Long Beach, CA
$17 - 20
June 11, 2019

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Jennifer Ponce

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Professional Summary

Versatile Front Office/Unit Secretary bringing expertise at supporting the needs of busy Administrative offices. Excellent at maintaining a professional appearance with customers of all backgrounds for a polished public image.


Exceptional customer service, strong managing & organizational skills, able to give speeches/presentations, good at multi-tasking

CPR, conversational Tagalog & Spanish, able to manage heavy phones

Appointment scheduling

Regulatory compliance

Nursing station operations

Incoming call reception

Charting and clinical documentation

Patient privacy and confidentiality

Patient data confidentiality

Unit secretary training

Inpatient care

Patient scheduling

Patient database updates

Patient records maintenance

Work History

April 2007 to December 2018

Long Beach Memorial Medical Center Long Beach, CA

Unit Secretary

Admitting/Discharging patients, heavy phone use, strong self-managing & prioritizing & organizational skills, calling for deliveries, correspondence with physicians & clinics, responsible for all patients on ICU unit & dealing with patient families, keep accurate log of dailt assignments & actvity on the unit, maintain equipment and supplies on the unit, correspond with housekeeping to keep all areas clean, prepare eye exam paperwork for patient procedures, maintain patient charts, keep track/monitor all visitors on the unit, constant monitoring of identification of visitors to ensure a safe environment on the unit & hospital premises, preparing welcoming/discharge packets for patient families, make sure all family guest rooms are in order for check in/out, set appointments for CPR classes for patient families, calling code white for patients in distress, handling department mail & medical record charts, pass out & pickup phones for nurses, sterilize equipment & nurses phones, heavy computer usage & knowledge of hospital EPIC system, keeping an eye on meds that come through the delivery system & deliver bedside to RN, sending labs in a timely manner. Maintain all confidential patient files.

Executed administrative duties to facilitate unit tasks and meet team goals.

Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.

Processed lab paperwork and requests according to physicians' orders.

Provided information for patient admissions and discharges to foster timely processing.

Monitored inventory levels and advised management of need for replenishment.

Transcribed doctors' medication orders, lab test requests and care plans.

Managed incoming calls and directed to appropriate department.

Managed office operations including communications, mail distribution, supply ordering and inventory control.

Directed guests and routed deliveries and courier services.

Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.

Managed the reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Managed electronic records database and handled all file requests.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Ensured that all calls were answered in a timely manner and that all calls were forwarded to the appropriate parties.

Compiled information and documents from source data previously entered into the computer.

Created and implemented standard operating procedures for records handling.

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