Customer Service Manager

Robin S. Cronan

**** ********* *****

Arlington, Texas 76015 [817] 721-2525 ******@*******.***

Accomplished Quality Assurance and Production Supervisor with more than 26+ years’ experience in all aspects of Food Manufacturing Service with a total of 34+ years in supervisor and management experience. Proficient in all areas of raw and cook processes including oven, kettles, hand cut, blending, portion control packaging and value-added beef, chicken, pork and ready to eat products. Experience include working and negotiating with union and non-union facilities. Formal training in SAP, Safety, Sanitation, Root Cause Analysis, Harassment Prevention, Fair Employee Discipline, HACCP and Customer Service. Certifications in HACCP, BRC and SQF.

April 2015 to Present – Quality Assurance Supervisor Brakebush Irving, Inc. Started with company as production supervisor which managed and train team members on all aspects in Chicken filet portions, including attendance, GMP'S, HACCP, sanitation, and Safety. Implement, record and oversee production line. Work closely with other lines and departments to assure customer needs are met.

Transferred into QA Department acquiring the role of QA Supervisor. Overseeing all aspect of food safety including, but limited to, working with USDA, training of techs, overseeing paperwork, scheduling per operation needs, and HACCP/SSOP & GMP are recorded correctly. HACCP, BRC and SQF certified

Trained and certified in First responder First Aid and CPR. 2006 - 2014 Production Supervisor Tyson Prepared Foods Dallas, Texas Manage and train team member in GMP, SSOP, HACCP, Sanitation and Safety. Implement and review all records and documentation of all processes and procedures set forth by company and customer base which included trained ability to follow and implement any recall procedures. Worked closely with purchasing and production manager to set daily schedules for 1st and 2nd shift production. Worked closely with all departments (QA, Shipping, Sanitation and USDA) to insure a safe and quality product for company, team members and customer base. Set and accounted for attendance and head count for lines running. Approved vacation and personal time off for team members. Worked with Personnel/Human Resources to insure proper training of company rules and procedures including disciplinary actions. Worked along with QA for plant, company and customer internal audits. Maintained all recorded production documentations in SAP. First Responder First Aid and CPR, Employee and Customer Harassment along with the Legal Technicalities and Concerns, All aspects of Production and Packaging of Smoked, Dried, or cured Sausage Products.

1993 -2005 Production Supervisor Simeus Foods International- Mansfield, Texas Formally Known as Portion-Trol Foods and Mother Parker Pies (division of Denny’s) Managed and trained team members in GMP, SSOP, HACCP, Sanitation and Safety. Implemented and recorded, and reviewed all documentation and procedures set forth by company and customer base. Worked with all departments including inventory usage and input. Recap and input daily production for reports. Training included “Fair Hiring and Disciplinary Actions, HACCP and Setting up Program for HACCP, A&M Beef 101, First Aid, CPR and Customer Audit Procedures.

1985-1992 Sr. Manager Gulf/Chevron APSI Houston, Texas Requirements included training managers and staff in all levels of C-store operations. Audit operations of all assigned c-store locations. Including store setup, inventory, shortages, new hires, terminations and personnel records. Assist store managers in proper hiring and training of store cashiers and stock personnel. Training included Auditing of C-store and Merchandising, Fire safety and Emergency Control, CPR, and First Aid. References on request