Sales Customer Service

CV of Jay Louis A. Legaspi Mobile : # 092********

JAY LOUIS A. LEGASPI

General Management Practitioner

(e-mail – *****************@*****.*** )

Mobile No. +63-927-*******

Facebook Name – Jay Legaspi

Hands on professional with extensive experience and job knowledge in the following fields; Logistics, Procurement, Supply Chain Management, Marketing and Sales, Business Administration, Quality Assurance (Process & Policy formulation & documentation). A leader with excellent people and organizational skills adaptable to any work environment, corporate setting across sectors of industries in local and international environment; Excellent analytical and presentation skills; ability to train, design training modules. motivate staff, orient and educate customers.

Supply Chain Management (Dry / Cold Chain Management) - Logistics (Purchasing, Shipping, Warehousing and Inventory Control), Cost Management

Business Development / Networking / Dealer Development – Automotive Industry

Business Administration / Budget Preparation, Quality Assurance & Operational Control, Contract Management and Documentation.

Training Delivery, Training Needs Analysis and Training Design

Sales and Marketing Management (Automotive, Motorcycle/Electric Vehicles)

Communication, Presentation, Microsoft Outlook, Microsoft Office

Negotiation and Contract Management and Documentation

Leadership and Inter-personal (People)

Training Delivery, Training Needs Analysis and Training Design

Analytical and Problem Solving

Planning, Organization and Controlling

Budgeting and Cost Management

Process Development, Design and Documentation

Quality Management

Courses Period Facilitator / Sponsor

The Art of Selling Anything May, 1984 Tom Hopkins/RC Inc. Manila Advance Finance Course April to July 2009 PITMAN Training Kuwait Quality Management System September to March 2011 NEWMEX Germany Quality Management Process March, 2013 HOSPIRA DUBAI UAE Fields of Specialization and Experiences

Professional Skills

Professional Training Courses

CV of Jay Louis A. Legaspi Mobile : # 092********

Position Held Organization / Firm Inclusive Dates

Sales & Marketing Division

General Manager BEMAC Electric Transportation Feb. 2018 – Oct. 10, 2018 Philippines, Inc.

Manufacturing Division

General Manager BEMAC Electric Transportation Feb. 2017 - Jan. 2018 Philippines, Inc.

Supply Chain Division

General Manager BEMAC Electric Transportation June 2015 – Jan. 2017 Philippines, Inc.

Inventory & Logistics

Head/Manager YIACO Medical Co. K.S.C.C. July 2008 – Nov. 16, 2014 Member – Quality Management Team

Rules & Procedures (Corporate Governance)

Contract Administrator and Editing Associate

Logistics & Procurement

Head United Nations -World Food Jan. 2007 – Mar. 2008 Programme

Bicol Sub-Office

Mindanao Operations Jan. 2007 – Mar. 2008

Cotabato Sub - Office

Consutltant

Business Operation Equity and ACT Group of Cos. Mar 2005 – Sept. 2006 Dealership Operations

National Sales Mgr. Suzuki Philippines Inc. Sept. 2003 – Feb. 2005 Gen. Manager &

Marketing Director Toro Motors Corporation June 2002 – June 2003 VP - Manufacturing Services Div.

Logistics, Process Development Honda Philippines Inc. Jan. 1993 – June 2001

& System Audit

Chairman – Corporate Governance (HPI Way)

Mktg & Sales Regional Mgr.

Territory Manager The Boots Co. Philippines Jan. 1984 – Nov. 1991 Administrative Officer J.L. Misa Mining Co. Aug. 1983 – Nov. 1994 Employment History

CV of Jay Louis A. Legaspi Mobile : # 092********

Narrative Summary of Responsibilities

Position Held Organization / Firm Inclusive Dates

Supply Chain Division BEMAC Philippines June 2015 – October, 2018 General Manager

Responsibilities and Accomplishments:

Sales and Marketing

Analyzed the Market condition and factors affecting or influencing demand for our products.

RE-organized the Sales and Marketing Team to efficiently cover targeted areas for development.

Formulated Marketing and sales Strategies. Identifies market potential by qualifying accounts and creating customer profile.

Standardized selling approach and process according to customer classification. Created a data base for Customer profile.

Directly negotiate and closes sales for major account and built rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.

Recommended new products and services by evaluating current product market acceptance, in so doing identifying needs to be filled.

Identified strength and weaknesses of Company’s products and services as well as the competitor’s products, services, sales and marketing strategies.

Recommend counter-measures for product and services weaknesses and shortfalls

Drafted sales and procurement contract.

Recruited and Accredited Automotive 5S Dealers Nationwide. Formulated, Edited and Facilitated Dealership Agreement and Service Level Agreement (SLA).

Analyzed prevailing market conditions, and developed strategies to overcome negative factors that directly affect sales outputs.

Designed and authored training module for salesmanship and professionalism in Sales

Conducted and facilitated training of Dealers Trainers and staff.

Formulated and developed marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan.

Gathered market information and condition for marketing programs analysis at the proposal stage and developed strategies and tactics neutralizing or eliminating unfavorable and un- productive market conditions.

Evaluated marketing programs in achieving their stated objectives like brand recall, service reaction lead time, dealership performance and overall customer service.

Proposed and managed marketing research projects to generate consumer insights in support of improved marketing strategy and communications. CV of Jay Louis A. Legaspi Mobile : # 092********

Supply Chain

Studied and Analyzed existing organization of the Division

Formulated and recommended a new organization for the Division.

Organized and developed Procurement, Logistics and Warehousing components and their functions.

Formulated and established Division’s operational policies and guidelines.

Documented all activities of every Section installing quality management in every process and work activity vis a vis an “operation manual for Supply Chain”.

Hosted and presented Business Plans of the Company during Business meetings and conventions.

Prepared Divisional short and Long term business plans with financial inputs and projections.

Trouble Shoot for Sales and Marketing transactions particularly with Government Accounts.

Designed and formulated training modules for Trainers, Sales and After Sales Departments.

Trained and Motivate Managers and staff.

Represent the Company in regional meetings abroad.

Represent the Company during press releases and plant tours.

Facilitated operational planning process, demand review and S&OP meeting

Ensured demand analysis process delivers best estimate and requirements and is communicated to all stakeholders

Closely co-operate with Production to ensure production plans are clear, executable and communicated in advance.

Implemented planning and control processes to ensure minimized stock levels (EOQ) and hence minimized working capital

Managed slow moving materials and aging inventory monitoring and control processes are in place.

Designed and managed data recording system to effectively track RM, WIP and FG levels as well as other materials under responsibility

Negotiate pricing with the suppliers and logistics vendors

Managed the product inventory system and supplier database

Reviewed and evaluated periodically the supply chain process and improve according to set KPIs and new KPIs.

Reviewed and managed all costs for labor, transportation, vehicles and subcontractors ensuring good profit margins.

Procurement

Managed quotations and tender level procurements in cost effective, timely and transparent manner for overall project. Ensure donor & Oxfam policies and procedures while carrying out procurement

Ensured quality control and best value for money while carrying out all the procurements

Designed and ensured that all records are updated and kept systematically and accessible for reference and reports.

Installed a system to verify completeness and forwarding suppliers’ invoices to Finance Section.

Ensured continued good relations with suppliers, maintained periodic meetings for quality and on time delivery of parts and supplies.

Established and chaired quality circle for suppliers and internal sections of the Company.

Ensured Contractor service level agreements are implemented and accurately monitored and reported.

Managed contracts and document and update contracts / agreements validating and controlling changes and diversions.

CV of Jay Louis A. Legaspi Mobile : # 092********

Ensured procurement documents are recorded and filled regularly for referenced and audit purposes.

Formulated and implemented Supplier Accreditation process, keeping Suppliers profile for validation and future reference.

Managed asset inventory is continually recorded, monitored and updated in coordination with inventory control, production planning and warehouse sections.

Introduced forms and documents for tracking of inbound parts and parts issued / fed to production lines.

Administered quality inspection activities at Suppliers factories and production facilities.

Negotiated discounts, price down initiatives and duties/tax exemptions consistent with trade laws and regional regulatory policies.

Drafted, edited and submitted for review lease and procurement contract to Legal Department.

Established and maintained suppliers/service database and ensure performance evaluation of suppliers.

Logistics and Warehouse

Directly managed traffic and transport of inbound and outbound goods.

Designed and implemented inventory controls and stock levels (establish EOQ’s)

Designed and formulated procedures and quality measures and control for temperature controlled storage and distribution of medical and consumer products.

Conceptualized stock take procedures and reconciliation methodology

Customized delivery systems for 3 wheel vehicles.

Managed an accurate inventory of parts and materials, establishing inventory control

Directed and managed inbound and outgoing shipments following and consistent with Bureau of Customs, Department of Trade and Industries, Land transportation office and Food and Drugs Authority

Recruited and trained Logistic and warehouse personnel.

Introduced forms and documents to control and keep records of deliveries, movement of materials, parts and tools.

Ensured materials are delivered to sites in a timely manner as per clients’ criteria

Assessed and recommended ideal shipping methods, routing or carriers to meet necessary parameters, specifications and costs

Negotiate rates with carriers and recommended customized design for special and critical parts.

Maintain customer service logs and safety records.

Managed asset inventory is continually recorded, monitored and updated in coordination with inventory control, production planning and warehouse sections.

Documented and validated processes and procedures into an operations manual.

Designed and Implemented Stock Count procedures.

Interface with internal and external auditors.

Addressed operational problems and provide solutions within a specific timeframe.

Managed budget and cost of warehouses, materials, handling of parts, tools and equipment, facilities, waste disposal, sales of scrap, vendors and security guards.

Managed product recall and supply of warranty parts.

Managed renovation and building of Plant and Offices including toilets, canteen and safety/security devices and stations.

CV of Jay Louis A. Legaspi Mobile : # 092********

Facilitated regulatory inspections of DTI, PNP, Fire Department and DENR.

Established waste disposal system.

Controlled and registered inflow of visitors, vendors and suppliers.

Maintained condition and scheduled periodic maintenance of Company vehicles and transport vehicles including forklifts and mechanical devices.

Regulated used of Company vehicles and assigned regular cleaning of vehicles after using it.

Monitored and evaluated performance of employees. Inventory & Logistics YIACO Medical Co. July 2008 – November 2014 Manager

Quality Management Representative for Inventory and Logistics Operations Responsibilities and Accomplishments:

Oversee entire Logistics Operations for Pharmaceutical products, Consumer goods (Food items, FMCG), Hospital equipment (heavy diagnostic machines, wheel chairs, x-ray machines, dental chairs/machines, etc) and Supplies at all fronts and business sectors of the company.

Formulated, implemented and evaluated logistic and warehouse strategies

Evaluated and established quality, safety and capacity parameters( KPI’s)

Review and Administer Supply and Service Agreements between the Company, Suppliers and Service Providers.

Documented operational (procurement and logistics) procedures and established capacity parameters (operations manual)

Exercised management and coordination functions with various business components (mainly commercial department, purchasing, manufacturing, finance

Formulated and develop cost saving measures and lead-time reduction projects as well as the customer service improvements and delivery tracking system.

Directed supply activities and warehousing of goods according to W.H.O. standards and in compliance with both local and international trade practices and regulatory requirements.

Formulated and re-structured distribution strategy (transport assets & systems)

Directly managed traffic and transport of inbound and outbound goods (Cold Chain management)

Designed and implemented inventory controls and stock levels (establish EOQ’s)

Designed and formulated procedures and quality measures and control for temperature controlled storage and distribution of medical and consumer products.

Conceptualized stock take procedures and reconciliation methodology

Analyzed, prepared and justified budget for the year.

Authored “operations manual” for Logistics and Call Center departments

Organized and re-structure manpower compliments

Appointed as a member of corporate planning team

Appointed as a member of Overhead Value Analysis team CV of Jay Louis A. Legaspi Mobile : # 092********

Designed training modules and conducted training programs for internal and external units personnel.

Formulated and Documented quality management processes and procedures

Represent Logistics department in Executive and Management Committee periodic meetings.

Conduct system and process audit.

Prepared pre and post audit plans and reports.

Designed questionnaire and conducted Customer Satisfaction Survey Logistics Head UN -World Food Programme

Bicol Sub-Office, Philippines

Mindanao Operations Jan. 2007 – Mar. 2008

Responsibilities and Accomplishments:

Oversee entire Logistics operation in the Bicol Region and Mindanao Philippines.

Formulated and conceptualized logistics strategies for the Region.

Conducted RFQ’s and appointed Transport Companies, Handling Agencies and food suppliers.

Supervised and implemented Warehousing and inventory control policies attaining the most organized and orderly warehouse of WFP in the Philippines.

Planned and coordinated cost efficient, safe and on time distribution of goods in coordination with Government units and Cooperating Partners for inland and inter-island as required.

Mobilized resources properly and damaged free establishing a clean record of no losses.

Designed an effective tracking system for dispatches and implemented preventive measures against the peril of the roads: like bad road condition, hi-jacking and weather disturbances enabling fast and loss free deliveries.

Designed warehouse lay-out maximizing use of space, establishing controls with less security guards needed.

Organized and Chaired the Logistic Cluster wherein the members are representatives from Government Units and NGO’s / IO’s conducting meetings on a weekly basis.

Represented WFP during Provincial Government meetings

Negotiated and Coordinated purchases and dispatches from National Food Authority

Contributed to the visibility of the organization through regular visits and meetings with LGUs at the barangay level and evacuation centers.

Devised re-packaging and serving methods base on need enabling fast and equal distribution of food

Identified training needs and facilitated orientation and training activities for unit and supplier’s staff and officers.

Designed visual aids & materials for hand-outs.

Oversee and manage food pipeline in coordination with relevant government agencies

Represented and negotiated for the organization on matters of out-sourcing of goods and services during collaborative meetings and planning sessions with stakeholders and government agencies

(DEPED, DOH, DSWD, DA, DF)

Consultant Equity and ACT Group of Cos. Mar 2005 – Sept. 2006 Responsibilities and Accomplishments:

Directed the Company’s expansion program from conceptualization to implementation of business plans and activities.

Reviewed and evaluated the entire business operation of the company particularly organizational concerns and directions. Made the necessary recommendations and action plan and presented to the Board for approval.

CV of Jay Louis A. Legaspi Mobile : # 092********

Formulated and documented operational policies into manual to serve as operations guide, reference for new recruits and as a tool to facilitate hand-over and turn-over of duties and tasks.

Conceptualized all marketing campaign, propaganda and store concept and design.

Re-designed business forms and documents in relationship with the newly introduced concept.

Identified training needs and designed training modules and trained company personnel in the aspect of sales, credit and collection and customer service.

Assessed market potential of an area, selected strategic store locations and designed store lay-out . Negotiated lease of space and repair/renovation if necessary.

Represented the company in business meetings, conventions and social gatherings.

Re-constructed and re-formulated Credit and Collection policy and guidelines.

Designed and conceptualized merchandizing collaterals and tools.

Designed and formulated operation manuals for Sales, HR, and Credit and Collection. National Sales Manager Suzuki Philippines Inc. Sept. 2003 – Feb. 2005 Responsibilities and Accomplishments:

Directed nationwide Sales Operation of the Company

Assessed and surveyed market conditions nationwide towards strategic sales goals.

Planned, organized and facilitated business meetings locally and overseas

Formulated and implemented Sales Mid-term plans.

Motivated and managed network of dealers nationwide.

Presented to Dealers and implemented plans and programs.

Prepared National Sales Operation budget (subjected for deliberation)

Identified and designed training needs of company’s and dealer staff.

Designed and authored company’s Sales operation manual.

Designed and established customer feedback and reporting system.

Aggressively recruited potential dealers nationwide and developed their respective dealership

(business).

Motivated dealers to increase their investment towards brand exclusivity.

Authored sales training module.

Formulated and developed customer service oriented work policies and activities.

Broke monthly, and annual sales record through aggressive networking and dealer business development.

Garnered the highest number of dealer recruits.

Re-formulated and refined the Order and Distribution Department policies and work flow as a consultant and re-aligned functions and goals of the department.

Organized and managed directly special events like mall show, product launching and dealer out- let sales campaigns.

Gen. Manager Toro Motors Corporation June 2003 – June 2004 Marketing/Operation

Responsibilities and Accomplishments:

Directed Marketing and Sales operation nationwide

Formulated and implemented Marketing and Sales Strategies

Formulated dealership policies and guidelines ( Dealership Agreement)

Conceptualized and designed products for the Philippine market. Selected and positioned products according to market potential and market survey.

Recruited new dealers and developed their dealership.

Prepared annual, mid-term and long term business plan and resource allocation (budget). CV of Jay Louis A. Legaspi Mobile : # 092********

Designed training modules and trained both company and dealer staff

Formulated Credit and Collection policies and recommend it for approval

Designed delivery tracking system

Organized and facilitated business meetings, conventions and press conferences

Directly transacted with government institutions for fleet sales

Designed showroom lay-out and conceptualized marketing collaterals.

Converted and developed existing motorcycle dealers to exclusive company dealers. Manufacturing Services / Honda Philippines Inc. Jan. 1993 - June 2001 Shipping Department Head

Mktg & Sales Regional Mgr.

Executive Committee Member

Chairman HPI WAY Committee

Special Events Committee Chairman

Responsibilities and Accomplishments:

Logistics

Directed Shipping, Warehousing, Inventory Control, Procurement, Import and Export, and Material Services operational activities.

Oversee nationwide warehousing and delivery ex Manila to Depot outlets and dealers branches nationwide.

Prepared Division Budget on a per department set-up.

Source - out transport, shipping and airline companies. Negotiated rates and established delivery lead-time accordingly.

Authored operation manual for Shipping and Procurement Departments

Trained and motivated department managers, supervisors and personnel

Identified training needs and developed training modules

Prepared budget and presented it for approval.

Authored delivery feedback and tracking system.

Established delivery lead-time

Conceptualized warehousing guidelines and strategize location and use of warehouse in cases of labor union threats and cost effectiveness

Established suppliers code of conduct and record violations and offenses for periodic performance evaluation purposes

Developed and implemented procurement methods (RFQ) free from red tape and irregular solicitations.

Established suppliers performance evaluation system and provided reward and penalty system for a merit based awarding of projects.

Re-aligned departments into sections ensuring productive man hour work.

Conceptualized and authored the division’s operation manual to facilitate proper hand-over of work and for purposes of orientation activities for newly recruited employees.

Introduced new methods and materials for lashing and stuffing of goods in containers and loading to transport vehicles.

Established periodic capacity assessment of transporters and suppliers. Established regular assessment of means and mode of transportation keeping track of new means and routes to enable fast, quality, cost effective and timely means of delivery. Marketing and Sales

Directed Regional Marketing and Sales (Visayas and Luzon) programs of the company CV of Jay Louis A. Legaspi Mobile : # 092********

Managed Company Depot located in Cebu – an ancillary outlet of Main Plant & Office in Manila. Regional Office and warehouse.

Recruited New dealers and developed their dealership and networking activities

Organized and managed company sponsored events for sales, service and information campaigns.

Facilitated and Hosted corporate conventions and seminars.

Managed Dealers inventory and participate in their marketing efforts.

Design and facilitated sales training programs and activities ( HPI Staff and Dealer Staff)

Guide and assist dealers in their business operation in the aspect of Sales, Customer Service and Marketing campaigns and recommend marketing and sales strategies. Territory Manager The Boots Pharmaceuticals C Jan. 1985 to Nov. 1991 Responsibilities and Accomplishments:

Implemented Sales and Marketing strategies and facilitated activities sponsored by the Company.

Implemented merchandising and promotional activities in drugstores, hospitals, Supermarkets and stores of wholesalers / retailers of consumer products.

Conducted background and credit checking functions for Dispensing Doctors and new Store outlets.

Take orders and collected payments

Conceptualized and prepared promotional packages subject for approval by Head Office

Prepared sales plan accordance to factors that would affect sales

Organized seminars and symposiums and facilitated and evaluated said activities. Administrative Officer J.L. Misa Mining Co. Aug. 1983 – Nov. 1994 Responsibilities and Accomplishments:

Prepared budget and designed accounting forms and documents

Prepared weekly payroll report for Laborers

Record disbursement of funds

Prepared monthly summary of expenses

Record business transactions in a ledger (Expenses vs. Funds)

Purchased tools and equipments as per request, Purchased office and Staff house supplies

Designed accounting forms and vehicle log sheet

Communicate with Government agencies and entities to facilitate licensing and documents PERSONAL INFORMATION

Citizenship : Filipino

Date of Birth : October 22, 1962

Place of Birth : Davao City, Philippines

Residence : 437 M.L. Quezon St. Bagumbayan, Taguig City, Philippines Civil Status : Married

Religion : Roman Catholic

Height : 1.76 meters

Weight : 85 Kilos

Mobile Number : 092********

Sports : Swimming, Golf

Hobbies : Cooking, Interior Designing, Building Office and Home Structures SSS Number : 09-0892671-0

Driver’s License : Non-Professional # L044 - 82 – 014314 CV of Jay Louis A. Legaspi Mobile : # 092********

EDUCATION

Bachelor of Science in Business Administration

Major in Management

Ateneo de Davao Uninversity

FILIPINO DIALECTS AND LANGUAGES SPOKEN

English (Fluently)

Tagalog, Cebuano, Chavacano (Fluently)

Waray, Ilongo, Ilocano, Bicolano (speak little but can understand) Personal References

Mr. Takahiro Innami - President, Director - BEMAC Electric Transportation Philippines Inc. Mobile No. +65-8181-3013 Email – takahiro-innami@bemac- uzushio.com

Mr. Benedict Perez - Former Chief Auditor of YIACO Medical Company, Kuwait, San Beda Professor. Mobile No. 63-095********, Landline – +63-046-***-****, Email – **.*****@*******.***

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