Resume

Sign in

Customer Service Manager

Location:
Green Valley, Arizona, 85614, United States
Posted:
June 06, 2019

Contact this candidate

Resume:

Ramon Silva Hernandez

** * ***** *** **** 612-***-****

Green Valley, AZ. 85614 612-***-****

ac9js5@r.postjobfree.com

ac9js5@r.postjobfree.com

SUMMARY

Experienced manager with skills in strategic business and market planning, quality and performance improvement, customer-relationship management and contract negotiations. Strong written and oral communication skills in Spanish and English.

EDUCATION

UNIVERSITY OF NORTH DAKOTA Grand Forks, ND

2013

NORTH DAKOTA STATE COLLEGE OF SCIENCE

AutoCAD 3D 2013 Civil Engineering. Wahpeton, ND

2012

ALIGNEX SOLIDWORKS 2011 ESSENTIALS, WELDING, SHEET METAL. Fargo, ND

Completion Certificate. 2011

NORTHWEST TECHNICAL INSTITUTE Eagan, MN

Specialized Associate of Science in Product Design & Engineering Technology 2007- 2008

Solid Works, ProEngineer, Inventor, AutoCAD

Product Design and Manufacturing

Engineering & Design - 3D Modeling, Drawings, Assemblies

BOM – Bill of Materials

Presentations, Consumer Market / Product Research and Computation

Geometric Tolerance and Dimensioning

MANUFACTURING ELECTRONIC/COMPUTER ASSEMBLY TRAINING St. Paul, MN

Certifícate. 2000-2001

INSTITUTE POLITECNICO NATIONAL D.F., México

Chemical Engineering Studies.

WORK EXPERIENCE

Farm Owner. Tabasco, Mexico

Rancho El Progreso. March 18, 2013 – Present.

Designed strategic business plans for funding from the government of Mexico.

Created administrative direction for the farm.

Successfully sourced and purchased suitable land.

Created an operational budget.

Created external business relationships.

Created an incentive program for the staff.

Working with government to develop stronger social and economic programs for the community

SouthMiddle School Grand Forks, ND

Paraprofessional August 20,2014-March 20,2016

Macy’s Grand Forks, ND

Sales Associate November 1, 2013-January 11, 2014

Professional Transportation Inc. Grand Forks, ND

Driver May 1, 2013-June 28, 2013

Fischer Land Surveying & Engineering. Langdon, ND

Drafter June 1, 2012-April 1, 2013

Work with engineers in creating new drawings utilizing drafting standards.

Prepare and create drawings in 3D using AutoCAD 2013.

Revise and organize drawings for permitting.

Visit job locations to troubleshoot design discrepancies.

Analyzed various standard processes and practices to ensure technical conversation of given requirements, and to create the most accurate plans and designs.

MIDAS

Customer Service/Inventory Manager. Minneapolis, MN

Feb.2012-May 2012

Worked to help with Operational Streamlining and Team Building to become more efficient.

Exceeded client customer service goals through monitoring quality control of customer satisfaction issues.

Created a positive work and productive environment that reduced employee turnover

MONARCH BUS COM. Minneapolis, MN

School Bus Driver. Jan 4, 2009 – Oct 28, 2010

MIDAS Minneapolis, MN

Customer Service/Inventory Manager Feb 14, 2005 –Oct14, 2007

Worked with customers and provided Spanish-English translation to expedite projects.

Maintain computerized inventory of parts as well as using Just-In-Time ordering.

EL ZAFIRO Minneapolis, MN

Owner Mar 20, 2001 – Nov 28, 2003

Sourced merchandise (primarily artwork, folk art and handicrafts) from throughout Mexico, Latin and South America for resale in the United States.

Developed and implemented financial planning and budgets.

Responsible for all importing permits and bills of lading, worked with U.S., Mexican & other Customs.

Increased profit by the 4th Quarter by 3% by the second year.

INDEPENDENT CONTRACTOR Richfield, MN

Housing Rehab/Electrician Jan 25, 1998 – Sep 27, 2000

Purchased four houses for rehabbing, worked with concrete, electrical, carpentry, and painting.

Obtaining new clients through word of mouth.

TERMINAL WAREHOUSE US POST OFFICE Eagan, MN

Supervisor/Inventory Manager Jan 3, 1996 – Sep 27, 1997

Responsible for the inventory.

INSTITUTE FEDERAL ELECTORAL D.F., México

Manager Jan 3, 1991 – Feb 18, 1995

Responsible for all maintaining computerized inventories of the Institute’s physical assets throughout the entire country, including all vehicles, office supplies for over 500 facilities, various equipment, voter identification cards, cameras, etc.

Developed and implemented a program that increased the control of the inventory and the budget.

ARTESANIAS ZUJORA D.F., México

Owner/ Operator/Designer Feb 28, 1990 – Dec 19, 1991

Directed daily operations for my furniture factory and increased the production.

Created competitive strategies and plans, and increased sales by 20%.

ALMACENES PARA LOS TRABAJADORES AL SERVICIO DEL ESTADO D.F., México

Manager of Computer/Accounting Department Apr 28, 1983 – Nov 28, 1990

Directed the activities and work flow for fifteen employees working with a mainframe central computer in the department of accounting.

Set clear expectations for performance of job duties and results for my staff.

INGENIEROS CIVILES ASOCIADOS D.F., México

Electrician Jun 18, 1980 – Dec 28, 1983

In charge of lighting for new construction in Mexico City as well as traveling throughout the country working on major construction including, ocean ports, refineries, etc.

COMMUNITY

Treasurer for the Mission El Santo Nino in St. Paul.

Volunteer, St. Paul Public Schools.

Recruited to serve as the spokesperson for the National University of Mexico, traveling throughout the country speaking on the university’s behalf, recruiting new students.

Volunteer, Courage Center, Golden Valley MN.

Chamber of Commerce Veracruz, Mexico.



Contact this candidate