Customer Service Office
Resume:
Curriculum Vitae
Miranda Thembumendzi Mthimkhulu
Stand Number 99
Athurstone, Bushbuckridge 1280
Cell: 071-***-****
Alternative: 071-***-****
Email: ************@*****.***.
PERSONAL DEATAILS
Surname: Mthimkhulu
Name: Miranda
Date of Birth: 28 November 1985
ID Number: 851***-****-***
Gender: Female
Marital Status: Single
Title: Miss
Dependents: Three
Health: Good
Criminal Record: None
Nationality: South African
LANGUAGES
SPEAK
READ
WRITE
ENGLISH
GOOD
GOOD
GOOD
AFRIKAANS
GOOD
GOOD
GOOD
SISWATI
GOOD
GOOD
GOOD
EDUCATIONAL
High School
School: Hoerskool Rob Ferreira
Grade Passed: Grade 12
Year: 2004
Subjects: English
Afrikaans
Biology
Geography
Computer Typing
Business Economics
COMPUTER LITERACY
Microsoft Word
Microsoft Excel
Microsoft Excess
Microsoft Office
Microsoft Power Point
Internet and Email
HOBBIES
Cooking and Baking
Playing Hockey and Net ball
Reading Books and Magazines
WORK EXPERIENCE
Recent work experience
Name of Company: PremierFMCG
Position held: Office Manager
Duties:
*General Office Administration Duties.
*Managing company driver, reception and cleaners.
*Assisting the financial department with invoicing, debtors and creditors.
*Data Capturing of Recons, invoices and drivers daily trips.
*Manage the courier on a daily basis.
*Managing office budgets and Petty Cash.
*Keeping personnel records and managing office filing systems.
*Ordering stationery, office furniture and organizing the office layout.
*Dealing with Correspondence, Complaints and Queries.
*Managing and updating office shared calendar.
*Prepare agendas and minutes before and after meetings.
*Book boardroom and keep the schedule for the boardroom.
*Preparing letters, Presentations and Reports.
*Supervising and monitoring the work of Switchboard and Reception.
*Manage the office cleaners, this extend to arranging the purchase of consumables (tea, coffee, milk)
Duration: 1 July 2014 to current
Name of Company: Automobile Association
Position held: Incident coordinator
Duties:
*Receive inbound calls from members.
*Answering calls promptly in accordance with best practice standards.
*Assisting customers with queries and requests.
*Screening calls to decipher the needs of the customer and transferring details to either the ERS dispatch Centre or the relevant Customer Service department or division within the AA.
*Communicating to the customer the manner in which their request or inquiry will be handled, by whom and in the approximate response time where possible.
*Arranging, and supplying all technical vehicles with the right information and client location to ensure that clients are assisted speedily.
*Using the phonetic alphabet to confirm vehicle registration and exact member’s location.
*Tracking of vehicle location and identifying what assistance is to be sent out.
*Working with the police and security companies to wait with member when a member does not feel safe.
*Arrange accommodation or car hire when member has a breakdown 100 kilometers from home.
*Back office support.
*Processing of insurance claims, follow up client liaison.
*Types of assistance: Roadside Assistance
Accident Assistance
Home Assistant
*Working in conjunction with Dispatchers.
Duration: 09 Feb 2009 to 27 November 2013
Reason for leaving: Temporary Assignment
Name of Company: ABSA Bank
Position held: Telesales Consultant and 2IC
Duties:
*Making outbound calls and receiving inbound calls building a solid pipeline.
*Marketing and selling micro-loans and notify me.
*Daily follow up of quotes and request from customers.
*Process loans working hand in hand with assessors.
*Target of R75 000 per day and closing over the phone.
Duration: Feb 2007 to Nov 2008
Reason for leaving: Department closed down
Name of Company: Body Quest Health and Fitness
Position held: Membership Sales Consultant
Duties:
*Doing outreach events and promotions.
*Finding prospects and making appointments.
*Presenting services and offerings.
*Reaching daily, weekly and monthly targets.
*Basic sales related administration.
*Delivering superior member service.
*Member retention.
Duration: March 2005 to December 2006
Reason for leaving: Relocated to Gauteng.
SKILLS
*Excellent communication, selling, leading and customer service skills.
*Outgoing, polite, friendly, and independent and can work well within a team.
*Critical thinker, problem solver and logical decision maker.
*Cold calling, organizational telephone and interpersonal skills.
*A 'can do attitude' with a fun personality and can work well under pressure.
*Target driven, have good closing skill and always meeting the customer’s expectations.
REFFERENCES
*Mrs. Rene Els Tel: 011-***-****
Site Accountant at PremierFMCG 083-***-****
*Ms. Cleopatra Mohapi Tel: 011-****-***
Team leader Absa Bank 082-****-***
*Mrs. P Khumalo Tel: 076-***-****
Team Leader at Vodacom M-pesa
*Mrs. Candice George Tel: 076-***-****
Supervisor at AA
*Mrs Magtel Swanepoel Tel: 013-***-****
*Mr. JJJ Van Rensburg Tel: 013-****-***
School Principal
* Father Sillo Tel: 013-****-***
Mission Priest
Contact this candidate