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Information Technology Manager

East Hartford, Connecticut, United States
June 06, 2019

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** ****** ***** **** ********, CT **118

Cell 860-***-**** Home 860-***-****

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Information Technology professional with extensive experience in project management, application development and release management providing technology solutions to support strategic business objectives. Strong verbal and written communication, planning and testing (troubleshooting) skills. Adept at managing cross-functional teams, business partner/client relationships, and onshore and offshore vendor model. Significant experience with business analysis and requirements definition. Detail-oriented, flexible and adaptable.


Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Project Management methodologies and SDLC processes (waterfall and agile), SOX compliance

Test management – HP ALM Quality Center

Software configuration management – Endevor (mainframe), ClearCase (distributed), SharePoint

Change management – Remedy, ITSM (Information Technology Service Management), HPSM (Hewlett Packard Service Manager)

Project management – Microsoft Project, VersionOne, Primavera P6

Mainframe environment – COBOL, PL/1, Natural, SQL, DB2, CICS, TWS, JCL, Procedures


Master of Business Administration, University of Connecticut

Concentration in Management with courses in Accounting, Business Policy, Economics, Finance,

Information Management, Law and Marketing

Bachelor of Science, Electrical Engineering, University of Connecticut

Minors in Computer Science and Mathematics

Associate’s Certificate, Project Management, George Washington University

School of Business and Public Management

Six Sigma Green Belt, Central Connecticut State University

Institute of Technology and Business Development


Pratt & Whitney, United Technologies Corporation, East Hartford, CT via Apollo Professional Solutions

Project Test Manager Jan. 2017 – Dec. 2018

Established testing criteria, performed testing and created system user guide documentation for new Part Valuation and Contribution System in conjunction with SAP Financial Management system

Prioritized and summarized work for leadership

Created systems test cases, executed test cases, documented and suggested changes to current systems cost roll up

Designed and implemented functionality to improve systems performance and accuracy

Developed test criteria, documented findings and worked with Information Technology group and project vendors to resolve issues

Supported design and implementation of preventative systems and process controls within the systems functionality and department procedures

Instrument Manufacturing Corporation, Manchester, CT

Operations Project Manager Sep. 2016 – Dec. 2016

Primary company interface for project clients of IMCORP’s Factory Grade diagnostic testing service for underground power cables

Coordinated and ensured successful completion of operations field projects from inception to conclusion

Oversaw all aspects of field operations projects, set deadlines, assigned responsibilities, monitored/summarized progress of projects and analyzed project data

Served as the primary client interface for company associates, ensured effective utilization and deployment of project resources

Management of projects including directing project-related activities of the project team members

Cigna, Windsor, CT via Open Systems Technologies

Application Release Manager Mar. 2015 – Feb. 2016

Organized and structured release management processes and practices for better control, monitoring and efficiency

Responsible for coordination and scheduling of production software releases in support of all customer web portals

Chaired release implementation meetings and daily status meetings

Worked closely with application developers, business clients, infrastructure support and change management groups to plan, prioritize and deliver release content

Supervised production releases (as frequently as daily)

Provided status reporting and release inventory tracking to management, business partners and IT

Participated in issue identification and resolution for production environment

Northeast Utilities Service Company, Berlin, CT

Senior Information Technology Business Application Systems Developer Jan. 1982 – Jul. 2014

Release Management Team Lead for corporate Customer Service system, supervised and coordinated the delivery and implementation of Customer Service production releases, successfully completed one major release each month, two minor releases each week, and one regulatory release each quarter

A typical release consisted of host (mainframe), workstation (online), and web (distributed) code, infrastructure changes and database and reference table hammers. All components identified and prioritized for the release were then migrated to production. The final step was to perform an IT technical checkout followed by a business functionality checkout.

Held daily meetings with internal IT release team to schedule work and review progress

Held environment meetings 3 times per week with application developers (in-house, onshore and offshore vendors), business client and IT infrastructure groups to communicate status and plan activity in testing regions

Held release content planning meeting every other week to plan and track status of development and testing for upcoming releases

Held change management meeting every week to review planned IT enterprise-wide infrastructure changes in conjunction with business client activity, and to evaluate their impact on developer and client testing and implementation of production releases

Addressed any problems with testing as they arose, made the appropriate adjustments with resources and modified the release schedule as necessary

Created and maintained an annual release schedule (long-term) as well as a monthly release calendar (short-term)

Provided frequent updates to all stakeholders in order to communicate status and changes

Created a production migration checklist for use by all groups involved during release implementation to track progress and document issues of concern. Any problems were addressed either immediately during the release depending on severity or within the following week (i.e., the fall-out period).

Responsible for SLA (service level agreement) and release-related performance metrics reporting to upper management as well as performance monitoring and implementation of system enhancements for improving future performance

Coordinated with Application Development, Business Client (Customer Service), IT Infrastructure and Change Management areas to plan and execute release content

Worked closely with business client to facilitate their understanding and knowledge of the release process

Responsibilities included documenting and maintaining release plans, checklists and reporting status as well as tracking, monitoring and resolving post release issues

Tracked key project milestones and worked closely with IT Project Leads

Managed, directed and planned test environments for Development, Acceptance, Integration, Release and Training activities in support of production implementation

Responsible for educating team on Release Management methodology and processes

Project Manager for the following IT initiatives:

Real Time Systems (Electronic Dispatch System – outage management, Distribution SCADA – supervisory control and data acquisition, Trouble Call Management system upgrade)

Customer Service (Third Party Billing project, Electronic Data Interchange – electronic funds transfer)

Administrative (Compensation and Human Resources Information System – payroll/personnel, Manpower Planning and Control, Tool and Equipment Warehouse, Office LAN administrator)

Nuclear (Integrated Nuclear Data Exchange, Millstone Station security and plant process computer systems, Connecticut Yankee security upgrade, Public Service of New Hampshire generation)

Fossil/Hydro (Montville Station plant process computer installations, Mt. Tom performance monitoring, Northfield Mountain plant process computer system upgrade, Devon Station performance monitoring)

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