Customer Service Information

Patricia Beerman

206-***-**** ***************@*****.***

Highlights of Qualifications

Self Starter Organization Meet deadlines MS Office software Multitasking

Telephone skills Type 65 wpm Manage Personnel Problem solver Critical thinker Ten Key by touch Telephone Switch Board and other equipment

Experience

Provided clear and complete communication between deaf students and hearing students and faculty

Supported the classroom teacher with any facet of lesson implementation

Performed other appropriate duties as assigned by supervisors

Interpreted for classroom instruction and extra-curricular activities and events.

Interpreted in medical settings such as check-ups, specialty appointments, physical therapy, etc.

Interpreted in community events such as presentations, lectures, etc.

Interpreted in open house and one on one for parents.

Worked with general education, special education and deaf students on a one-to-one basis to master skills.

Participated in afterschool activities including: concerts, holidays, open house, etc.

Studied and implemented educational, behavioral, and social objectives and IEP's

Recorded, organized and submitted daily data

Assisted teacher in organizing and executing daily routines and activities

Follow ethical codes that protect the confidentiality of information.

Translate messages simultaneously or consecutively into specified languages, orally or by using hand signs, maintaining message content, context and style as much as possible.

Listen to speaker’s statements to determine meaning and to prepare interpretation.

Compile terminology and information to be used in interpretation, including technical terms such as legal or medical material.

Refer to reference materials, such as dictionaries, lexicons, encyclopedias, and computerized terminology banks, as needed to ensure interpretation accuracy.

Compile information on content and context of information to be interpreting and on intended audience.

Proofread, edit, and revise interpreting materials.

Work as integral part of the classroom’s team

Student in acquiring sign language vocabulary, following oral/signed directions, and participating in all school related activities, interpreting/communicating of the classroom instruction and material for students, helping students to understand lessons and communicate to staff and students.

Assists teachers and parents for the purpose of implementing lesson plans and or /developing students daily living and behavioral skills.

Adapts classroom work/homework under the direction of the teacher for purpose of providing a method to support and/or reinforce classroom objectives. Work closely with classroom and special education teacher.

Participates in various meeting for the purpose of sharing information regarding student’s progress or needs and /or improving one’s skills/ knowledge.

Maintains classroom equipment, student’s file/ records as pertains to special education files/records for the purpose of ensuring a safe and appropriate learning environment.

Monitor individual students, classroom and school activities for the purpose of maintaining a safe and positive learning environment.

Assisting other personnel as needed may be required for the purpose of supporting them in the completion of their work activities.

Confers with teacher, parents and or appropriate community agency personnel for the purpose of assisting in evaluation of students ‘s progress and/or implementing students objectives.

Ability to understand and address students with special needs, understand and carry out oral and written instructions, maintain, confidentiality, of student records, meet schedules and or deadline, read/ interpret/apply rules, regulations, policies, learn methods and materials used in a variety of instructional situation.

Physical depth perception/ accommodation/ field of vision

Knowledge of the principles of child development, instructional processes

Willing to receive training on behavior intervention techniques, developmental delays, fetal alcohol syndrome, etc.

Software

Microsoft word, Publisher, Power Point, Moodle, Pro

Skills

Attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

Convey information effectively

Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusion or approaches to problems.

Adjusting actions in relation to other’s actions

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things

Actively looking for ways to help people.

Being aware of other’s reactions and understanding why they react as they do

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Managing one’s own time and time of others.

Abilities

Ability to listen to and understand information and ideas presented through spoken words and sentences and signs.

Ability to communicate information and ideas in speaking so others will understand

Ability to identify and understand the speech of another person

Ability to speak clearly so other can understand you

Ability to read and understand information and ideas presented in writing

Ability to see details to close range (within a few feet of the observer)

Ability to communication information and ideas in writing so others will understand

Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem

Ability to focus on a single source of sound in the presence of other distracting sounds

Ability to detect or tell the differences between the sound that vary in pitch and loudness

Able to concentrate on a task over a period of time without being distracted.

Able to apply general rules to specific problems to produce answers that make sense.

Able to combine pieces of information to form general rules or conclusions.

Ability to generate or use different sets of rules for grouping things in different ways

Able to come up with unusual or clever ideas about a given point or situation or to develop creative ways to solve a problem.

Ability to quickly make sense of combine and organize information into meaningful patterns.

Ability to shift back and forth between two or more activities or sources of information

Miscellaneous

Interpreting the meaning of information for others – interpreting or explaining what information means and how it can be used.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Performing for people or dealing directly with the public.

Maintain technical skills

Developing constructive and cooperative working relationships with others and maintaining them over time.

Developing specific goals and plans to prioritize, organize and accomplish your work.

Analyzing information and evaluating results to choose the best solution and solve problems.

Entering, transcribing, recording, storing, or maintaining information in written or electronic form

Developing, designing, or creating new applications, ideas, relationships, systems or products including artistic contributions.

Identifying information to detect changes in circumstances or events.

Provide personal assistance, emotional support, or other personal care to others such a coworkers, customers and patients.

Monitoring and reviewing information from materials, events or the environment, to detect or assess problems.

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills

Compile technical information or documentation

Verify accuracy of data

Provide education information to the public

Employment History

ESD 113 Substitute Teacher 02/2010 - Present

Foreign Language Center, JBLM Spanish Teacher 01/2014 - Present

Cross Cultural Communications Spanish Interpreter 10/2013 - Present

Education

Bellevue College Bellevue, WA 75 Credits

ESD405 Burien, WA Early Childhood Ed Credits

LIST Olympia, WA State Certification

U.S.A Army Various Certifications/ Awards

Awards/ Certifications

Federal Award Recognition

USA Army various awards and certifications

USA AFTB Master Instructor (waiting for final certification)

Bellevue College Trio Program Gold Award

Red Cross Award Recognition

College and High School scholarship recipient

State of Washington Governor Locke Award

State of Washington Governor Booth Award

Various federal, state, county, cities and organizations awards and volunteer recognition

Legislative Training and certification

Government Clearance

First Aid and CPR certified

Clear Background

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