Customer Service Project Manager
Resume:
OLUMIDE OLUWASEGUN 651-***-**** ************@*****.***
Objective: Active and Multi-tasking Engineer seeking position to work with others to build a strong and reliable team to achieve the organization’s set goals and objectives.
Technical Skills Summary;
Network Device Installation IT Help Desk Support OS Problems Troubleshooting
LAN / WAN Network Design VOIP Technology Cisco CLI device configuration
Routing Protocols (EIGRP,OSPF,BGP) NAT, PAT, VPN Configuration Teleworking and NOC Management
Network Technologies.
VLAN management, trunking and ether channeling and NOC monitoring
Routers/Switches configurations and VOIP Technology for transmitting phone calls over IP network.
RIP, IGRP, EIGRP, OSPF, BGP, DMZ, TCP/IP, DSL and MPLS protocols configurations
Desktop Technologies
Windows 98, 2000, /XP/Vista. Citrix, Linux, VMware ESX Server 2.x, 3.0, 3.5, 4.0, Windows Servers
Microsoft Windows 9x/ME/NT/2000/XP/7, Microsoft Windows 2000/3/8/10 Server
Microsoft Word, excel, Access, Power Point, MS Project, Internet Explorer, Mozilla Firefox, Opera, Scanners, storage and backup solutions, Desktop and Networked Printers.
Professional Experience:
Designing and troubleshooting of LAN infrastructure
Managed and performed installations, configurations and troubleshooting network issues
Incidence response planning team member and NOC management
Assisted with the training of end users on the proper use of devices and new websites designed
Provided remote technical solutions and customer services
Troubleshooting of PC, Printers, OS, scanners and UPS with PC installations and hardware repairs
Cable management, racking, stacking and layer one connectivity establishment
TELVISTA Farmers Branch, TX May 2019 – till date
Customer Support Technician
IT Help Desk / Customers service support
Ticketing System and responding to Customers’ request
Network Management Operation Service.
Troubleshooting Network problems with networking devices.
US SMALL BUSINESS ADMINISTRATION, Fort Worth, TX, November 2017 – December 2018
Network System Analyst
Evaluated and tested software programs verifying functionality based on specifications and standards
Demonstrated excellent IT help desk Support / Customer Service
Installed and configured various network devices (i.e. network printers, scanners, plotters, PCs, etc.).
Troubleshoot problems with network printing and scanning devices.
Data and Voice networks programming and establishment using industry standards remote access tools
Repaired and replaced data connectors on network cables and data drops.
Assisted in the relocation of customer or employees devices on their property (move PCs and activate data drops in new location).
Troubleshooting network issues with PCs and LAN (duplex mismatches, duplicate IPs, corrupt firewall software, proxy configuration issues, etc.)
Assisted with imaging of laptops and PCs for deployment and NOC Management
VOIP Technology for transmitting telephone calls over IP network.
Experience in Microsoft Excel and Microsoft Visio.
Cable management, racking, stacking and layer one connectivity establishment
LEPCOM HOLDINGS LLC, Arlington, TX. December 2016 – February 2018
Networking Support Technician
Network Design and Integration
Configuration of routing protocols, EIGRP, OSPF, and BGP.
Data and Voice networks programming and establishment using industry standards remote access tools
VOIP Technology for transmitting telephone calls over IP network
Verifying / modifying Cisco IOS configurations on devices to conform to client network requirement
Design and troubleshooting of LAN infrastructure and working on a network WAN upgrade project
Working on a network refresh project that involves working remotely with on-site technicians.
Verifying device port assignments and modifying port and VLAN configurations as needed.
Migration of older Cisco devices including routers, switches, and IP phones to new devices.
Involved in the implementation of VLSM Design Network
Created and maintained documentation for network configuration and mapping processes.
Troubleshooting Routing and Switching problems and escalated incidents.
Cable management, racking, stacking and layer one connectivity establishment
Strong understanding of perimeter technologies: VPN, GRE NAT, IPsec.
Network Address Translation (NAT), Port Address Translation (PAT), Redistribution and OSPF links.
MEGABUS SERVICE Grand Prairie, TX December 2015 - December 2016
Desktop/ Network Technician
Devices (Routers / Switches) management, Cabling and physical layer connectivity establishment
Demonstrated and trained on the effective use of devices to end users.
Help Desk Support and Customer Service Assistance.
Diagnosing, troubleshooting and solving various software, hardware, and network connectivity issues in a Windows environment.
Assisted with the training of end users on the proper use of new websites designed
Provided remote technical solutions and customer services
PC, Printers, scanners, UPS and OS installations and troubleshooting and hardware repairs
Designing and troubleshooting of LAN infrastructure
Reviewed requirements for technical bids to meet desired standard
Managed and performed installations, configurations and problem resolutions of networked printers
REDEEMING LOVE CHURCH, Maplewood MN, May 2015- November 2015
Community Organizer (Volunteer Service)
THAIPO CONSTRUCTION LTD COMPANY Lagos, NIGERIA October 2011 – November 2015
Assistant Project Manager
Education: Cisco Networking (Routing and Switching) September 2018
InfoSec Institute
Certified Professional Project Manager (CPPM). May 2015
University Of St. Thomas, MN. USA.
Master’s Certificate in Project Management September 2008 - December 2009
Metropolitan State University, MN. USA
Bachelor of Science (Architecture) January 1993 - December1997
Master of Architecture ( M Arch.) September 1999 – March 2001
Obafemi Awolowo University, Ile Ife, Osun State. Nigeria
Certification: CPPM, PMI – CAPM (PMI Certification), CCNA (Cisco Certification # CSCO 13388470)
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