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Customer Service Project Manager

Location:
Grand Prairie, Texas, United States
Posted:
June 05, 2019

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Resume:

OLUMIDE OLUWASEGUN 651-***-**** ac9ji5@r.postjobfree.com

Objective: Active and Multi-tasking Engineer seeking position to work with others to build a strong and reliable team to achieve the organization’s set goals and objectives.

Technical Skills Summary;

Network Device Installation IT Help Desk Support OS Problems Troubleshooting

LAN / WAN Network Design VOIP Technology Cisco CLI device configuration

Routing Protocols (EIGRP,OSPF,BGP) NAT, PAT, VPN Configuration Teleworking and NOC Management

Network Technologies.

VLAN management, trunking and ether channeling and NOC monitoring

Routers/Switches configurations and VOIP Technology for transmitting phone calls over IP network.

RIP, IGRP, EIGRP, OSPF, BGP, DMZ, TCP/IP, DSL and MPLS protocols configurations

Desktop Technologies

Windows 98, 2000, /XP/Vista. Citrix, Linux, VMware ESX Server 2.x, 3.0, 3.5, 4.0, Windows Servers

Microsoft Windows 9x/ME/NT/2000/XP/7, Microsoft Windows 2000/3/8/10 Server

Microsoft Word, excel, Access, Power Point, MS Project, Internet Explorer, Mozilla Firefox, Opera, Scanners, storage and backup solutions, Desktop and Networked Printers.

Professional Experience:

Designing and troubleshooting of LAN infrastructure

Managed and performed installations, configurations and troubleshooting network issues

Incidence response planning team member and NOC management

Assisted with the training of end users on the proper use of devices and new websites designed

Provided remote technical solutions and customer services

Troubleshooting of PC, Printers, OS, scanners and UPS with PC installations and hardware repairs

Cable management, racking, stacking and layer one connectivity establishment

TELVISTA Farmers Branch, TX May 2019 – till date

Customer Support Technician

IT Help Desk / Customers service support

Ticketing System and responding to Customers’ request

Network Management Operation Service.

Troubleshooting Network problems with networking devices.

US SMALL BUSINESS ADMINISTRATION, Fort Worth, TX, November 2017 – December 2018

Network System Analyst

Evaluated and tested software programs verifying functionality based on specifications and standards

Demonstrated excellent IT help desk Support / Customer Service

Installed and configured various network devices (i.e. network printers, scanners, plotters, PCs, etc.).

Troubleshoot problems with network printing and scanning devices.

Data and Voice networks programming and establishment using industry standards remote access tools

Repaired and replaced data connectors on network cables and data drops.

Assisted in the relocation of customer or employees devices on their property (move PCs and activate data drops in new location).

Troubleshooting network issues with PCs and LAN (duplex mismatches, duplicate IPs, corrupt firewall software, proxy configuration issues, etc.)

Assisted with imaging of laptops and PCs for deployment and NOC Management

VOIP Technology for transmitting telephone calls over IP network.

Experience in Microsoft Excel and Microsoft Visio.

Cable management, racking, stacking and layer one connectivity establishment

LEPCOM HOLDINGS LLC, Arlington, TX. December 2016 – February 2018

Networking Support Technician

Network Design and Integration

Configuration of routing protocols, EIGRP, OSPF, and BGP.

Data and Voice networks programming and establishment using industry standards remote access tools

VOIP Technology for transmitting telephone calls over IP network

Verifying / modifying Cisco IOS configurations on devices to conform to client network requirement

Design and troubleshooting of LAN infrastructure and working on a network WAN upgrade project

Working on a network refresh project that involves working remotely with on-site technicians.

Verifying device port assignments and modifying port and VLAN configurations as needed.

Migration of older Cisco devices including routers, switches, and IP phones to new devices.

Involved in the implementation of VLSM Design Network

Created and maintained documentation for network configuration and mapping processes.

Troubleshooting Routing and Switching problems and escalated incidents.

Cable management, racking, stacking and layer one connectivity establishment

Strong understanding of perimeter technologies: VPN, GRE NAT, IPsec.

Network Address Translation (NAT), Port Address Translation (PAT), Redistribution and OSPF links.

MEGABUS SERVICE Grand Prairie, TX December 2015 - December 2016

Desktop/ Network Technician

Devices (Routers / Switches) management, Cabling and physical layer connectivity establishment

Demonstrated and trained on the effective use of devices to end users.

Help Desk Support and Customer Service Assistance.

Diagnosing, troubleshooting and solving various software, hardware, and network connectivity issues in a Windows environment.

Assisted with the training of end users on the proper use of new websites designed

Provided remote technical solutions and customer services

PC, Printers, scanners, UPS and OS installations and troubleshooting and hardware repairs

Designing and troubleshooting of LAN infrastructure

Reviewed requirements for technical bids to meet desired standard

Managed and performed installations, configurations and problem resolutions of networked printers

REDEEMING LOVE CHURCH, Maplewood MN, May 2015- November 2015

Community Organizer (Volunteer Service)

THAIPO CONSTRUCTION LTD COMPANY Lagos, NIGERIA October 2011 – November 2015

Assistant Project Manager

Education: Cisco Networking (Routing and Switching) September 2018

InfoSec Institute

Certified Professional Project Manager (CPPM). May 2015

University Of St. Thomas, MN. USA.

Master’s Certificate in Project Management September 2008 - December 2009

Metropolitan State University, MN. USA

Bachelor of Science (Architecture) January 1993 - December1997

Master of Architecture ( M Arch.) September 1999 – March 2001

Obafemi Awolowo University, Ile Ife, Osun State. Nigeria

Certification: CPPM, PMI – CAPM (PMI Certification), CCNA (Cisco Certification # CSCO 13388470)



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