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Manager Customer Service

Location:
Danbury, Connecticut, United States
Posted:
June 05, 2019

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Resume:

Kathleen G. Hodgman

PO Box ****

Danburv. Ct. ***13

Tel. 203-***-****

EMAIL - ac9jgo@r.postjobfree.com

ACCOMPLISHMENTS

•Cost Cuttin!1

•Trouble Shooting

•Reduction to outstanding AR

•Software Installations & set-up

•Keep expenses down to accommodate decreased revenue

•Inventory control and cycle counting

EXPERIENCE

Oct 2018 – Apr 2019 STAR STRUCK LLC (laid off)

Bethel, Ct 06801

WAREHOUSE MANAGER

Manage pickers and packers to insure timely shipping of orders (approx 150 daily)

Shipping based on customer routing guide

Manaqe receiver to insure timely shipping of replenishment orders to our 43

stores nationwide.

RMA & Receiving

LTL & Small package shipping

Inventory Control including cycle counting and physical inventory

2005 – Oct 2018 WATERWORKS

Danbury. Ct 06810

WAREHOUSE/DISTRIBUTION CENTER MANAGER (position eliminated)

Manage 30 pickers and packers to insure timely shipping of orders (approx 300 daily) Manaqe 3 receivers to insure timely shipping of replenishment orders to our 43 stores nationwide.

RMA & Receiving

LTL & Small package shipping

Inventory Control including cycle counting and physical inventory Supervise and dispatch truck driver

Setup policies and procedures for special deliveries

Setup policies and procedures for all problem orders to investigate and resolve problems in a timely fashion

Routing of freight shipments

Freight quoting

Freight Claims

Managing costs for all warehouse supplies

International custom papers and HTS coding

Liaison between customer service department and distribution center

Work with IT department and outside trucking companies to establish EBL system Other special projects as assigned

1996 - 2004 YELLOW TRANSPORTATION ( facility shutdown)

Danburv. Ct 06810

OPERATIONS SUPERVISOR (2001 - 2004)

Operations Supervisor: Supervise loading & unloading of trailers. Set up delivery routes,

take pickup calls and dispatch to drivers, appointment scheduling, training new hires &

keeping existing employees updated on procedures re: hazardous material handling, safety procedures, OSHA procedures, Supervise and train all drivers & office staff

AJP. P/R. Purchasin!1, Bld!1 & Equip Maintenance, various HR functions, Customer Service, Daily Reporting & Computer updating.

Outbound office support (1998 - 2001)

Billinq Clerk (1996 - 1998)

1997 - 2001 CORNERSTONE OF EAGLE HILL (company closed)

Sandy Hook. Ct 06482

CONTROLLER

EOM Closing Functions including reconciliation of AJP, AJR, Cash Application, Payroll (biweekly payroll for 90 employees), G/L Account Analysis, Bank Recs, Petty Cash, Daily Cash Deposits, Accountant Workpapers, H.R. (personnel files, insurance, cobra, workers comp) assist with JACHO preparation

1Rfl4 - 1flfl7 RADIAL BEARING CORP.

Danbury, Ct 0681O

FINANCF/MIS MANAGER

Implementation of Accounting and Manufacturing software systems.

Accounting functions consisted of: AJP, AJR, Billing, Collections, P/R, Commissions, Bank Recs, Petty Cash, Daily Cash Deposits. Accountant Workpapers, Monthly compilation by outside actg. firm, establish company accounting

policies and procedures.

Human Resources consisted of: Personnel Files, Attendance Records, Company Policies, Medical Benefits(ie: research. compare, obtain & maintain health & denta'1 insurance), Holiday Schedules, Reviews, New Hire Packages.

Purchasing consisted of: Comparative shopping and purchasing of all office supplies and equipment.

General Office Manaqement.

1990 - 1993 TOP SHELF MAGAZINE (company sold)

Ridqefield, Ct. 06877

BUSINESS/FINANCE DIRECTOR

Set-up and Maintenance of Accounting Software, Creation and Maintenance of Billing/Commission Database AccountinQ functions consisted of: Financial Statements, Forecasting, Budget Analysis, G/L, AIP, AIR, Billing, Collections, P/R, Commissions, Bank Recs, Petty Cash, Daily Cash Deposits, Accountant workpapers, By Monthly Compilation by outside acctg. firm, Establish company accounting policies and procedures, Job costing. Human Resources consisted of: Personnel Files, Attendance Records. Company Policies, Medical Benefits(ie: research, compare, obtain & maintain health & dental insurance), Holiday Schedules, Reviews, New Hire Packages. Comparative shopping and purchasing of all office supplies and equipment.

General Office Manaqement. Financial Presentation to Board of Directors

1989 - 1989 NETWORK PRODUCTS, INC (company dissolved) Norwalk. Ct 06851

ACCOUNTING MANAGER

Set-up and Maintenance of Accounting Software Accountinq functions consisted of:

AIP, AIR, Billing, Collections, P/R, Commissions, Bank Recs, Petty Cash, Daily Cash Deposits, Accountant

workpapers, Monthly compilation by outside acctg. firm, establish company accounting policies and procedures. Supervise AIP Dept. (1 subordinate)

Human Resources consisted of: Personnel Files, Attendance Records, Company Policies, Medical Benefits(ie:

research, compare, obtain & maintain health & dental insurance), Holiday Schedules, Reviews, New Hire Packaqes

Purchasing consisted of: Comparative shopping and purchasing of all office supplies and equipment.

General Office Manaqement.

1985 - 1989 QSP, INC

Ridqefield, Ct. 06877

ACCOUNTS PAYABLE SUPERVISOR

Set-up and Maintenance of Accounting Software Accounting Functions consisted of: Financial Statements, G/L, AIP, Bank Recs, Auditors Work Papers, help to establish company accounting policies and procedures. Create employee receivable billing database system for 400 employees, Supervise AIP dept (1 subordinate)

FFDERAL CORRECTIONAL INSTITUTE

Danbury, Ct. 06810

ACCOUNTING TECNITION

Training and supervision of inmates performing AIP functions, T & E reimbursement, P/R, Reconciliation and postinq of inmates cash accounts, trouble shooting old AIP

1976-1984 BURROUGHS CORP.

Danbury, Ct. 06810

ACCOUNTS PAYABLE SUPERVISOR

Supervise AIP dept (6 subordinates), Employee T & E reimbursement and analysis, Coordinate with MIS dept in conversion of manual AIP systems to on-line mainframe.

EDUCATION

W.C.S.U. MIS/Accounting Warren Institute 1978 Accountinq Graduated OHS 1972

Programming Languages: Pascal, Basic

SOFTWARF

JD Edwards. FR Smartscanners and pick manager, SAGE,. AccPac Accountinq Software, Macola Accounting Software, Open Systems Accounting

Software, Peachtree Accounting Software, Dataease, Word Perfect 5.1, 6.0, Multimate, Lotus, Quatro, Twin, LabelVision, Quick-Comm, Colorado, Smart-Comm, Novell, ADP Payroll, Paypro Payroll, AccountMate Accounting Software. Excel. Windows.

Fox Pro Accounting Software, Access, MS Word Mainframe Transportation System for Trucking Industry, JD Edwards,

RF' !';m,art



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