Customer Service Human Resource

MARCOS A. GERMANO

Blk * Lot * Dexterville Avenue

Sabang, Dasmariñas Cavite

Celphone No. 092********

Land Line No. (046-*******

PERSONAL DATA

Birth 23rd of Dec 1966

Birthplace Pasay City

Gender Male

Civil Status Married

Nationality Filipino

EMPLOYMENT HISTORY

COSTA COFFEE : Kuwait

Supervisor [BARISTA] : Sept 04, 2004 – May 29, 2018

Responsible for the daily operation of the coffee shop and restaurant.

Responsible for the administrative and human resource function of running the business, including recruiting new employees and monitoring the staffs performance.

Met the required target when it comes to manpower and exceeded all sales goal.

I oversee the inventory and ordering of food, equipments and supplies and arrange for the routine maintenance and upkeep the restaurants equipments and facilities.

Lacopa Wine Bar & Restaurant

Supervisor : October 8, 2001 – June 5, 2004

Able to analyze a competitive advantages to develop a good marketing strategy.

Supervised customer service and ensuring prompt delivery orders and highest levels of service at all times.

Lenotre Paris Restaurant ; Kuwait

Supervisor : Nov 07, 1998 – May 01, 2001

Sorting out all area responsibilities.

Evaluate manpower capabilities.

Assists the colleagues when it comes to service with the customer and meeting the complaints.

Savory Restaurant : Philippines

Captain Waiter : Jan 01, 1984 – May 23, 1986

In charge of the daily operation

Prepares daily report conducting weekly orientation

EDUCATIOAL BACKGRO

San Pedro Academy : Valencia, Negros Oriental

High School Diploma ( 1984 – 1985)

Tambo Elementary School

Primary School Diploma ( 1979 – 1980)

SKILLS AND CAPABILITIES

Expert in coffee and mock tails making. Wine and cocktail mixing. Food cooking and presentation.

Computer literate.

I hereby certify that the above mentioned information is true and correct.

MARCOS A. GERMANO

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