Customer Service Social Media

Summary

Experience

ANUOLUWAPO TAIWO KOKUMO

No *, Adekoya Bus stop., Sango-ota., Ogun State. 23401 H: 234********** M: 234-808-0655286 ****************@*****.***

A purpose motivated and target oriented graduate of Linguistics and Communications seeking a challenging position in a reputable firm who prides itself in giving opportunities for career advancements to young talents. Freelancer Mar 2018

Royal Roots (R2FM) - ibadan, Nigeria

Handled all social media platforms to drive sales and traffic. Assisted in Radio programs; R2 lunch Show, R2 Break fast Show,. Assisted in production.

Recording, Editing and Production of Radio Programs. Corp Member, National Youth Service Corps. Jan 2016 to Jan 2017 IDIA COLLEGE - Benin City, Nigeria

Applied practical knowledge on the students about the proficient use of basic computer programming.

Guided and assisted students in their entire learning experience, including courteous norms and values, created curriculums and presented all class information.

NYSC teacher marker of the SSCE and NECO exam scripts. Kept records of grades, papers and other administrative duties. Worked with program coordinators during literary and debating sessions to ensure initiatives and smooth running of the programs were met. Customer Service Representative Nov 2015 to Sep 2016 KETADOK NIGERIA LIMITED - Ota, Nigeria

Handled inbound and outbound calls relating to clients queries for resolution. Data entry, keeping complete and proper records of clients in the organization's database.

Maintained a continuous follow up of existing and prospective customers. Cross-trained and provided back-up for other customer service representatives when needed.

Worked as a team member performing product assistance and cleaning. Displayed excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests, vendors, and co-workers.

Created new processes and systems for increasing customer service satisfaction.

Prevented store losses using awareness, attention to detail and integrity. Student Intern Jul 2013 to Sep 2013

RADIO NIGERIA (PARAMOUNT FM) - Abeokuta, Nigeria

Recording and editing of programs.

Assisted producers and on air talent to run a smooth show. Screens calls for talk shows, personal information from contest winners and made follow-up and research calls to potential clients and advertisers for the production staff.

Helped developed segments, wrote and executed the materials on air. Prepared and distributed mails, communicated with advertisers and listeners through e-mail, filing membership information and filling out contest-winner forms.

Tagged the programs to be aired.

Education

Interests

Skills

Personal Information

Volunteer

Bachelor of Arts, Linguistics and Communication Studies 2016 Osun State University - Osogbo, Osun, Nigeria

Basic Presentation Course 2018

National Broadcast Academy - Lagos., Nigeria

Social Media, Traveling, Listening to Music, Meeting and Interacting with People. Proficient user of Microsoft Office

application and MacOS.

Social networking, Internet

applications

Strong organisational skills

Active listening skills

Sharp problem solver

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Adaptive team player

Fashion knowledge

Proficient user of Adobe 3.0.

Proficient user of cool edit system

application.

Telecommunication skills

Personal Details, Date of Birth: May 20th 1995

Sex: Female

State of Origin: Ogun

Nationality: Nigerian

Public Relation Officer, Foursquare Gospel Church in Nigeria (Igbala Zonal HQ) Ogun State.

Member, Charity Group, Edo State (Nigerian Youth Service Corp), 2017. Skill Acquisition and Entrepreneurship development (SAED).

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