Manager Customer Service

JOHN (J.R.) REDDING

*** ******** **

Harahan, La 70123

504-***-****

**********@********.***

·Experienced professional with twenty years management.

·Prior experience in a leadership role in the logistics and/or transportation industries.

·Demonstrated track record of driving operational efficiencies.

·Passion for delivering results in a fast-paced, dynamic environment.

·Strong verbal and written communication skills

·Working knowledge of MS Office.

·Able to obtain forklift certification. Past train the trainer certification

·Mechanical ability essential to identify problems with equipment.

PROFESSIONAL EXPERIENCE

Market Manager II/Warehouse Manager

Pods 2018 to current

·Manage customer experience to meet or exceed customer satisfaction goals. This will include following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training in an effort to delight our customers.

·Ensure all territory associates are meeting PODS expectations for brand standards and customer interactions.

Operational Excellence:

·Responsible for managing and maintaining all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.).

·Responsible for maintaining safe, clean, organized, functional storage centers and staging areas within territory.

·Determine daily manpower needs based on routing of full productive days and assign work shifts based on the business needs.

·Coordinate repairs. If damage occurs at a customer site, ensure all paperwork and payment packets are returned from the field, coordinate access to customer containers stored in the storage center.

·Ensure accurate and timely completion of daily driver checklist, forklift inspection logs, and driver log books.

·Ensure equipment repairs are performed safely and promptly to achieve PODS Out of Service targeted levels.

·Perform driver functions when the business dictates.

·Financial Management:

·Manage the day-to-day operation with a focus on improved efficiency.

·Ensure refueling equipment is performed in a compliant, cost effective manner.

·Perform monthly parts inventory reconciliation.

·Regulatory/Compliance:

·Ensure compliance with and associate understanding of all DOT requirements including Hours of Service regulations and licensing.

·Ensure compliance with all OSHA regulations and state and local facility compliance ordinances.

·Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement. Manage relationship with local municipalities.

·Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required.

·Perform quarterly self-audits, identify areas of improvement and address deficiencies to achieve an overall rating of compliant or better.

·Responsible for adherence to internal company policies (i.e. Incident Reports, Drug Screening Policy, HR policies related to safety and compliance).

·Leading Associates:

·Recruit, interview, hire, train and retain top talent.

·Create a culture aligned values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork).

·Effectively administer performance management process.

·Identify and develop internal talent to support future career growth opportunities.

·Provide effective and regular communication to team members including goals, business results, opportunities for improvement and key focus areas.

·Responsible for reporting employee issues to Territory Manager and Regional HR representative in a timely manner; Maintain ongoing communication with HR for all personnel management assistance, accident reports, disciplinary documentation, employee evaluations and personnel reporting.

·Ensure daily pre-shift meetings are conducted at each storage center.

Warehouse Manager, Safety Manager

QCD, Aurora Co 2017-Current

Significant Contributions:

·Overseen the daily operations

·Manage all warehouse personnel.

·Ensure a safe and hazard-free work environment

·Scheduled maintenance, warehouse and warehouse equipment

·Review and approved all expenditures

·Approve all payroll

·Created a safety program

Warehouse, Fleet, Safety, Purchasing

SimplexGrinnell, Harahan La 2013 to 2017

Significant Contributions:

· Successfully reduce inventory value, while maintaining sufficient level.

· Established procedure for daily operations.

· Established quality control measures.

· Transferred inventory to individual truck stock.

· Transferred stock inventory to Contract/Install jobs.

· Printed and reviewed all material request.

· Managed backorder items program.

· Create PO’s for all job requests.

· Managed the notification system of ordered/received items.

· Managed the return to vendor process.

· Transfer approve material for return from stock systemically.

· Negotiated with vendors on price and availability of inventory/ problems.

· Requested quotes, order and priced contract material.

· Review shippers.

Operations Manager

Big O Tires Distribution Center, Denver Co 2010-2013

Significant Contributions:

·Successfully reduce expenditures, while increasing customer service level.

·Overseen the daily operations, including scheduling.

·Manage warehouse personnel.

·Printed and reviewed all material transfer request.

·Ensure a safe and hazard-free work environment

·Managed the transportation fleet

·Scheduled maintenance, and calibration of warehouse and warehouse equipment

·Scheduled, overseen all safety meetings

·Review and approved all expenditures

·Review daily DOT logs. Scheduled all driver and maintenance on fleet.

·Approve all payroll

Warehouse Manager

SimplexGrinnell, Denver Co 2008 to 2010

Significant Contributions:

· Successfully reduce inventory value, while maintaining sufficient level.

· Established procedure for daily operations.

· Established quality control measures.

· Manage warehouse personnel.

· Transferred inventory to individual truck stock.

· Transferred stock inventory to Contract jobs.

· Printed and reviewed all material request.

· Managed backorder items program.

· Create PO’s for all service job requests.

· Managed the notification system of ordered/received items.

· Managed the return to vendor process.

· Transfer approve material for return from stock systemically.

· Customer service at will call counter.

· Negotiated with vendors on price and availability of inventory/ problems.

· Requested quotes, order and priced contract material.

· Review shippers.

TECHNICAL SKILLS AND EDUCATION

·Proficient in personnel management software applications.

·Forklift Certified

·Experienced in Microsoft Office suite applications

·P&L management

Computer Science studies, Community College of Denver, 1997

Accounting studies, Front Range Community College, 1998

Reference’s

Jason Faries *********@*****.*** 678-***-****

Greg Desmarais ****.*********@*****.*** 619-***-****

Nicole McDonald ******.*.********@***.*** 978-***-****

Brandon Allen **********@*****.*** 504-***-****

Contact this candidate