Escrow/Mortgage/Real Estate Services

NICOLE GUINZY

**** ******* ****** *****, *******, TX 78108 H: 830-***-**** ********@*****.***

SUMMARY

** ***** *********** ****** ********** coordinating the curing & closing of residential real estate escrow transactions by upholding protection of private information and adhering to industry regulations, procedures and policies

4 years experience as custom-home building closing coordinator/administrative support overseeing land acquisition, development, permitting, construction, banking/client/title/field relations, HOA management, Residential & Commercial Lease agreements, am seeking a permanent role within your company.

SKILLS

Successful in fast-paced, ever-changing environments, completing tasks accurately among interruptions and competing demands

Professional, Customer Service focused, Discerning with confidential/sensitive information

Proficient and industrious with a superior work ethic

Attentive to detail, Organized, Meticulous and Systematic with excellent judgment capable of effectively identifying and resolving complex issues

Great written, verbal, electronic communication, good interpersonal skills and ability to perform in a high volume environment with planning and organizing abilities

Quick study to new software

EXPERIENCE

05/2018 to 05/2019

Old Republic Title, Funding / Escrow Processor San Antonio, TX

Provides support to Escrow department by assisting with customer service and administrative duties related to Residential escrow closings…

oAssisting escrow team with assembling documents, explaining provisions and procedures; answering phones and questions; checking documents for completeness and accuracy; obtaining signatures

oSubmit documents to Lender for funding authorization; balancing and disbursing funds by check or wire

oCompleting closing by filing documents to be recorded in/of county public records while complying with regulatory standards by adhering, and enforcing adherence, to requirements

oSchedule meetings with new clients to build business in office

oReceipt and review contracts, deposits, opening orders, reviewing Commitment to determine requirements to clear title by studying and clarifying buyer, seller and lender instructions

oResolve title defects; satisfying existing liens and encumbrances against property or principals

oOrders Payoff Statements, HOA documents, Legal documents & invoices from third parties to transaction

oAttends client and business development functions

oNotarizes documents as required

oOther duties and responsibilities as assigned by supervisor

07/2014 to 02/2018

American Title - First American Title Company / Escrow Assistant San Antonio, TX

oMoving in from Houston, secured position supporting escrow team with assembling documents; reviewing papers with parties; explaining provisions and procedures; answering questions; checking documents for completeness and accuracy; obtaining signatures

oCloses escrow by submitting documents to Lender for funding authorization; balancing and disbursing funds by check or wire

oCompletes closing by filing documents to be recorded in/of county public records while complying with regulatory standards by adhering, and enforcing adherence, to requirements.

oParticipates in training courses, educational opportunities; reading professional publications; maintaining personal networks throughout professional organizations

Transferred with manager to First American Title:

Performing more CSR responsibilities by assessing and resolving residential closing transaction requirements, including but not limited to:

Interpret, Receipt completed earnest money agreements delivering to all parties of transactions

Input data from Sales Agreement for opening of order in company software platform, requesting the issuance of title policies

Review Commitment to verify vesting and legal description and determine and communicate requirements to clients for curing of title to convey and insure property

Effectively communicates in person, on the telephone and by email with vendor reps, clients and customers

Answers customer questions and/or telephone calls concerning status of pending items in the escrow files

Proactive in approach to providing regular status updates to Agents, Processors, Officers and Brokers of closing status, information or requirements still pending

Orders statements or Payoff demands from Mortgagors, Judgment Plaintiffs, State Tax & Federal Tax Liens, Child Support Liens, etc

Orders legal documents to satisfy underwriting requirements for closing of transaction

Prepares Closing Disclosure in accordance with Lender prepared/provided instructions showing detailed breakdown of escrow, title, loan, agents'/brokers' commissions, insurance, loan interest, rents and other prorated items and charges.

Verifies amount of money required to close escrow and obtains buyers' and sellers' forms or good-funds deposits and verify forms of documentation required for wire transactions after funding authorization

Understands and complies with escrow accounting procedures, Good Funds Law.

Prepares & delivers complete package to Loan Closer for authorization to fund & disburse on transaction

Deposits provided funds, receipts incoming wires, balances file accordingly for disbursement of funds whether by check, wire or ACH; familiar with OFAC

Electronically submits or delivers via overnight carrier, pertinent documents to be recorded in the Real Property records of the County in which the property is located

Mails recorded documents to appropriate recipient

Assures entire file is scanned electronically & documents are categorized to TDI standards

Reconciles accounts of closed transactions

Communicates and coordinates daily responsibilities with the Branch or Escrow Manager to determine work flow processes to maximize time, appointments and scheduling efficiently

Maintains confidentiality of all proprietary information and escrow transactions

Refers questionable requests from customers to management for guidance

Trains, supervises, guides, and assigns and reviews the work of one or more escrow technicians, assistants, secretaries and/or receptionists

Develops, maintains clientele relations contacting brokers, real estate agents, transaction coordinators, builders, attorneys, lenders, loan processors and other customers by telephone and in person to solicit business and ascertain the individual service needs of the customer

oAttends client and business development functions

oNotarizes documents, completes other duties and responsibilities as assigned

06/2010 to 06/2014

Westport Homes Inc - Field Support/Admin Assistant/Closing Coordinator - Sugar Land, TX

Custom Builder of Residential & Commercial properties; Leases, HOA Management,:

Managed role as liaison between Builder, Developer, Field Managers, Department Managers, Banks, Title Company, Clients, Realtors and Lenders for lot acquisitions, development and submitting custom home build Contract to Title Company for opening of order

Communicate and coordinate daily responsibilities with department Managers to determine work flow processes to maximize time, appointments and scheduling projects efficiently

Managed collecting, organizing and logging progress of constructions from field to coordinate construction draw requests with affiliated banks where Lines of Credit was established; receipted & deposited funds into directed accounts by Manager

Maintained records of all activities involving custom Residential homes, Commercial properties sales and Leases; assisted with management of HOA Townhome

Calculated Common Area Maintenance for preparation of Residential and Commercial Lease agreements, prepared demand letters for Rents/Utilities, prepared letters to Tenants/Owners addressing HOA Violations

Managed document processes by receiving, reviewing and organizing the storage of Invoices, Statements, Files, Records and Critical information to confirm accuracy and ensure compliance with company policies and procedures

Develops and maintains clientele

Contacts real estate agents, lenders and other customers by telephone and in person to solicit business and customize the individual service needs of the customer

Attends client and business development functions

Assisted Designer in making selections for specs

Other duties and responsibilities as assigned by supervisor

EDUCATION, TRAINING & CERTIFICATIONS

Oak Ridge High School, DIPLOMA Conroe, TX, 1995

National Notary Association

Notary Public, Texas #12487577-8

Ongoing Regulatory Compliance training

Training for *ProCore Project Manager certification

ACTIVITIES AND HONORS

Active with: USASF Competitive Cheer/National Cheerleading Association

Certified NNA Signing Agent

Volunteer at CBC in KidsLIfe (3rd grade)

Goal achieved: Establishing a DBA 2018

Honored by: FATICO Presidential Recognition for Prevention against Wire Fraud, Recognized for Customer Service, Industry

Awareness and Work Ethic

AREAS OF KNOWLEDGE

Intermediate Knowledge of Microsoft Office Applications: Office, Word, Excel, Outlook; Mozilla Thunderbird, FAST, Ram Quest, ResWare, Receptionist, Administrative Assistant, Executive Assistant, Banking/Accounting, Coordinator, Contract/Project Management/Escrow Officer/Assistant, Loan/Mortgage handling, Banking/Accounting/Payments Processing/Scheduler/Small office management/Dispatch/QuickBooks AP/AR, Payroll/Credit Card/Vehicle/Vendor/Inventory & Customer Service Response, Residential Construction phases, Bank draw requests

*Construction platform software

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