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Customer Service Representative

Atlanta, Georgia, United States
June 01, 2019

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Gayla Burks Gayla J. Burks



Seeking a Warehouse Associate position where been demonstrated skills in material handling and warehousing can be used to increase profitability and growth. KEY QUALIFICATIONS

• Over 4 years’ experience in warehouse environment

• Demonstrated ability to move heavy objects by hand

• Highly skilled in operating material handling equipment (electric pallet, Pallet Jack) safely and efficiently

• Adept at reading work orders and counting merchandise accurately

• Able to ensure inbound and outbound shipments are accurate and free of damage

• Committed to adhere to floor policies of warehouse

• Proven record of maintaining a clean, neat and orderly work area SELECTED ACCOMPLISHMENTS

• Achieved special praise from the Warehouse Manager for completing the project earlier than schedule

• Offered and accepted a warehouse position of greater responsibility WORK EXPERIENCE

Vantage LLC.Atlanta Ga May 2017-Present

Warehouse Associate

• Pick, pack and transport orders in a suitable manner

• Maintain record controls and stock counts

• Stock up merchandise to the sales floor

• Help customers and perform carry-in-out

• Accumulate floor displays and re-sets

Trinity Svc .INC.– Atlanta Ga Jan 2016- March 2017 Warehouse Associate

• Unloaded and processed incoming merchandise

• Moved, stored and transferred merchandise

• Maintained stock in an ordered fashion on shelves or in correct locations

• Processed outbound shipments of inventory via UPS and commercial carrier

• Maintained a clean and safe condition of equipment and work area Atlanta Bakery Company Atlanta, Georgia

Line Cook/prep: August-2008

Duties: Processed packages and shipments of equipment and supplies. Look over contents of all packages received to insure correct items received and assess items of damages. Accurately count all items and compare to invoice before shelving or storing. If there are any errors with items shipped or any damages to items received, I followed up with shipping company and/ or manufacturer regarding for credit, reimbursement, or return.

Family Life & Marriage Enrichment Inc. Norcross, Georgia Lead Customer Service Representative March 2004-April 2007 Duties: Accept new clients/inquiries into the services offered by company. Put together weekly report for director of operations by using, PowerPoint, Microsoft word. Arranges meeting for various groups in meeting room daily. Set ups donation pickups and deliveries for the needy. Survivors Outreach Center Austell, Georgia

Lead Customer Service Representative September 2000- Jan 2004 Duties: Stocked shelves, counters, and tables with merchandise. Set up advertising displays and arranged merchandise on counters and tables to promote sales. Answered customers' questions concerning location, price and use of merchandise. Wrapped and bagged merchandise for customers. Cleaned shelves, counters, and tables. Removed and recorded amount of cash in register at end of shift. Electric Pallet Jacks safely

Midsouth Cleaning Services– Atlanta, GA

Housekeeping Supervisor 1 June-1999-August


Clean classroom and office floors by sweeping, mopping, scrubbing, or vacuuming them. Buff floors of classrooms, offices, hallways, and other required areas using buffer. Gather and empty trash. Clean and restock restrooms. Clean and polish furniture and fixtures. Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees. Dust furniture, walls, machines, and equipment. Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures

• Sweep, mop, scrub, dust, wax and polish furniture, windows, floors, walls, furnishings, equipment, and hardware.

• Clean and disinfect washrooms, laboratories, and bedrooms

• Move equipment and furniture

• Remove soiled and contaminated dressings and supplies

• Keep bathroom supplied with paper, towels, and soap

• Order and distribute custodial supplies

• Collect and dispose of waste and garbage

• Maintain inventory

Junior Housekeeper

• Provided a sanitized and aseptic environment for the safety and wellbeing of patients, visitors, physicians and employees

• Performed a range of housekeeping duties including waste removal, dusting, cleaning and cleaning of fixtures and surfaces

• Removed soiled linens

• Cleaned, sanitized and made of beds

• Vacuumed carpets


Booker T. Washington High School Diploma ● Atlanta, Georgia 30314 – 1981-1984 ADDITIONAL SKILLS

• Strong organizational and interpersonal skills

• Able to perform multiple tasks simultaneously

• Profound ability to follow and accomplish instructions with minimal supervision

• Skilled in climbing ladders to maintain upper storage

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