Arun kumar k
Visa Type: Work Yearly Resident (Transferable) Building No 71, Zone 32, Street 804, Al Salamiya Knowledgeable Information Technology, Technical Support Engineer able to adapt freely to diverse situations and changing demands, Well-versed in IT Infrastructure Operations, Networking and Certified in CCNA, ITIL. Looking to apply Four Years of Information Technology Experience to a dynamic new position with room for advancement.
Managing Service Level Agreements Risk Management
Operation Management Technical Troubleshooting WORK EXPERIENCE
01,2017 – 07,2018
TECHNICAL SUPPORT EXECUTIVE, ACCEL FRONTLINE LTD, BANGALORE.
Incident and change management performing day to day operations.
Proactively identify and perform hardware and software upgrades.
Responsible For Giving a L1,L2-Level Support For All Desktop/Laptop, Servers, Workstations, Network Printers, Software & Applications, Hardware, Windows, OS Related Issues.
TCP/IP Configuration, Server Group Policy Implementation, Windows OS Installation, Wireless Access Point Installation & Configuration, VLAN Configuration, T a gging Ports Of Network Switch In Different VLAN, IO Punching And Jack Panel Punching, Installation Of Network Wiring Infrastructure.
Ensure The Integrity And Security Of Enterprise Data On Host Computers And During Data Transfer In Accordance With Business Needs And Industry Best-Practices Regarding Privacy, Security, And Regulatory Compliance.
Strong understanding skills in Active Directory Management and Windows Group Policy.
SCCM Implementation, upgrades, and troubleshooting.
Microsoft Enterprise Mobility Security Solution Good experience in Microsoft O365 Solution.
Logging calls with service provider in case of link failure packet drop and other link issues.
Sophos firewall, SonicWALL firewall configuration and NAT policy, content filter 07,2014 – 12,2016
TECHNICAL SUPPORT ASSOCIATE, HCL TECHOLOGIES BANGALORE,
Installing Widows And Linux Operating System and Server Configurations
Installation and troubleshooting of MS outlook 2013,2016 and O365.
patch management methodologies, software/OS updates and vulnerability management.
Assist in the organization and inventory of all hardware and software resources.
Installing ERP AX 2012,2009 client system and troubleshooting’s.
Hp ProLiant server hardware troubleshooting’s.
Performing backups, restore and disk imaging
Fixing of Rack Mounting Servers.
Creating the desktop Images using Symantec ghost software.
Providing Technical Support Of Windows Issue, OS Issue, Hardware Issue, Software
& Applications And Networking Issue To End Users Over The Telephone, By Remote Tools And By E-Mail.
BACHELOR OF ENGINEERING / ANNA UNIVERSITY CHENNAI, INDIA. Electronics and Communication Engineering.
Cisco Certified Network Associate,
Routing And Switching, Security.
Information Technology Infrastructure Library,
Lifecycle, Foundation V3
I hereby declare that the above given information is true to the best of my knowledge. Yours Sincerely
Father’s Name : R Kuppusamy
Gender : Male
Date Of Birth : 17-05-1993
Marital status : Single
Nationality : Indian
Passport Number : M7479715
Language’s Known: Tamil &English& Kannada &Hindi