email@example.com · 203-***-****
Lawrence, KS · www.linkedin.com/in/diamond-lewis-586452157/ Hard & Software specialist, CompTIA A+ certified -- Skilled in listening, teamwork & planning
SUPPORT TECHNICIAN, COLUMBIA
UNIVERSITY DEPT. OF MEDIA SERVICES
NEW YORK, NYC 1/2019 - 5/2019 $17.25/hr
Worked independently & quickly
Provided classroom tech support
Troubleshooted hardware & software
Networking, logistics, cabling
Windows/Mac software management
Hard drive imaging & duplication
Audio/video equipment set-up
Escalated as needed & made reports
HUMAN RESOURCES INTERN, BIRCH FAMILY
NEW YORK, NYC 2/2018 - 7/2018
Receptionist-> Scheduled meetings via
phone & managed confidential medical
Data-> Created demographics dashboards
using Excel metrics for HR meetings
Recruitment-> Took a lead at hiring fairs
by greeting job seekers & designing
FASHION SALES ADVISOR, H&M CLOTHING - FLAGSHIP STORE 1/2018 - 1/2019 $13/hr
Organized, sold, unpacked, returned, and managed clothing as a team.
Increase sales on the men’s floor by 30% using monthly reports and analytics.
Alerted H&M of security vulnerabilities within their POS cash registers.
NPOWER TECHNOLOGY FUNDEMENTALS CLASS 41, NPOWER INC.
• Earned CompTIA A+ and CISCO Networking Mobility certifications.
• Learned computer hardware & troubleshooting, networking, printers, operating systems, cyber-security, network administration, virtual machine and command-line.
• Gained business writing & EQ training from the American Management Association.
• Trained by companies including JP-Morgan Chase cybersecurity, Deloitte project management, Whole Whale data analytics, Accenture professional dev, Citi Bank software engineering, and Morgan Stanley data center operations.
GRYC PROFFESIONAL DEV INTERNSHIP PROGRAM, NYC DEPARTMENT OF YOUTH AND COMMUNITY DEVELOPMENT
Graduated top 10% and with recognition of excellence in leadership
Assisted community impact in NYC’s 5 boroughs by coordinating with NYC Parks dept. & local restaurants to feed the homeless, restore nature, remove needles, & mentor young students