IT Support Technician

DIAMOND LEWIS

**************@*****.*** · 203-***-****

Lawrence, KS · www.linkedin.com/in/diamond-lewis-586452157/ Hard & Software specialist, CompTIA A+ certified -- Skilled in listening, teamwork & planning

EMPLOYMENT

SUPPORT TECHNICIAN, COLUMBIA

UNIVERSITY DEPT. OF MEDIA SERVICES

NEW YORK, NYC 1/2019 - 5/2019 $17.25/hr

Worked independently & quickly

Provided classroom tech support

Troubleshooted hardware & software

Networking, logistics, cabling

Windows/Mac software management

Hard drive imaging & duplication

Audio/video equipment set-up

Escalated as needed & made reports

HUMAN RESOURCES INTERN, BIRCH FAMILY

SERVICES $15/hr

NEW YORK, NYC 2/2018 - 7/2018

Receptionist-> Scheduled meetings via

phone & managed confidential medical

profiles

Data-> Created demographics dashboards

using Excel metrics for HR meetings

Recruitment-> Took a lead at hiring fairs

by greeting job seekers & designing

pamphlets

FASHION SALES ADVISOR, H&M CLOTHING - FLAGSHIP STORE 1/2018 - 1/2019 $13/hr

Organized, sold, unpacked, returned, and managed clothing as a team.

Increase sales on the men’s floor by 30% using monthly reports and analytics.

Alerted H&M of security vulnerabilities within their POS cash registers.

EDUCATION

2019 GRADUATE

NPOWER TECHNOLOGY FUNDEMENTALS CLASS 41, NPOWER INC.

• Earned CompTIA A+ and CISCO Networking Mobility certifications.

• Learned computer hardware & troubleshooting, networking, printers, operating systems, cyber-security, network administration, virtual machine and command-line.

• Gained business writing & EQ training from the American Management Association.

• Trained by companies including JP-Morgan Chase cybersecurity, Deloitte project management, Whole Whale data analytics, Accenture professional dev, Citi Bank software engineering, and Morgan Stanley data center operations.

2018 GRADUATE

GRYC PROFFESIONAL DEV INTERNSHIP PROGRAM, NYC DEPARTMENT OF YOUTH AND COMMUNITY DEVELOPMENT

Graduated top 10% and with recognition of excellence in leadership

Assisted community impact in NYC’s 5 boroughs by coordinating with NYC Parks dept. & local restaurants to feed the homeless, restore nature, remove needles, & mentor young students

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