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Administrative Assistant Customer Service

Location:
Houston, TX
Posted:
June 01, 2019

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Resume:

Tessa Sandoval

832-***-**** Houston, TX *****

ac9ihi@r.postjobfree.com

EDUCATION:

University of Houston, C.T. Bauer College of Business, Houston, TX Bachelor of Business Administration in Accounting Summer 2019

● Financed 50% of education through continuous employment Currently pursuing 150 credit hours to become CPA eligible

WORK EXPERIENCE:

Accounts Payable Intern December 2018 – Present

Distribution Now

● Processed an average of 125 invoices daily by using three way match system: PO, good receipts and proof of delivery. In addition, code freight, restocking fee, invoice price difference per branch managers’ approval.

● Request and processed credits from vendors due to rebill, duplicate or returned materials.

● Handled multiple assignments and special projects when requested.

● Communicate with the branch managers and vendors to resolve discrepancies between invoices and our records.

● Analyze and review the company’s invoice validation error report and document the reason for the error and proceeded to address the issue and take the appropriate action.

● Started a project to convert our a vendors to paperless.

Self-Employed December 2017 – Present

ACN

● Recruit highly motivated and self-started individuals to work for ACN.

● Acquire customers and explain the different plans offered to them by ACN, and answer any questions relating to the plans.

● Respond and address customers inquiries and concerns about the service, pricing and other miscellaneous issues.

Sales Associates September 2017 – May 2018

Dillard’s

● Reconcile posted prices with inventory list and maintain internal control when handling checks

● Handle transaction from $400 up to $2,000 in cash, check or credit a day and meet daily sales goals ranging from $800 to $1,600

● Give customers quality service by building a relationship through trust and communication

● Provided translation services for Spanish speaking customers

Certified Tax Preparation Aide January – April 2017 AARP Foundation

● Helped up to four clients with their tax returns

● Assisted in organizing paperwork and manage the overall flow of service.

Loan Processor, Administrative Assistant March - December 2016 Auto Finance Locators, Houston, Texas

● Successfully transferred 8-10 calls per day while managing customer records through a multi-line telephone system mitigating any concerns or problems

● Assisted up to four clients a day with a rigorous loan process application

Cashier January 2016 - March 2016

Popeye’s

● Maintained high standard of customer service during high-volume and fast paced environment

● Prepared and packaged food while handling their transactions

● Managed and handled up to $2000 daily transactions

● Trained 2 team members over the whole operations chain and customer handling skills

ACTIVITIES:

Asian Business Student Association, Active Member Spring 2017

College Community Career, Ambassador August 2013 - Present

● Organize a class trip to Kids Meals and made sandwiches for low-income children

● Work alongside staff of Mercer Arboretum and catalogue plant specimens for the herbarium

● Volunteer in EXPO to engage in one-one-one interaction with special education children SKILLS AND

CERTIFICATIONS:

Bilingual in fluent in Spanish and English

Microsoft Word, PowerPoint, Excel



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