Customer Service Digital Marketing
Resume:
Curriculum Vitae
Melukuthula Nomthandazo Mkhuma
1888834 Emachobeni Area, Inanda,4310 Mobile: 067*******
Email: ************@*****.***
PROFILE:
A book enthusiast with a passion for customer service, marketing and management. Very good at team building, working individually, solving problems and a really great typist. Pro active and always willing to learn something new or something that will make me do my job better.
PERSONAL DETAILS:
Date of Birth: 30 November 1991
Sex: Female
Age: 27
Marital Status: Single
Nationality: South African
EDUCATION: Bachelor of Commerce2009 (Incomplete)
University of KwaZulu-Natal
Marketing and Management
Certificate in Digital Marketing -2018
Google Digital Garage
SECONDARY: Inkamana High School
EDUCATION Matriculated with a Bachelors
EXPERIENCE: Smamelusize Trading and Projects. 2013-2015
Role and Responsibilities
Scheduling meetings
Recording data using Excel
Creating company's letterhead
Handling SARS efiling for the Director
Typing Minutes and Emailing on behalf of the Director
Answering the phone
Handling queries and research
Faxing, scanning and printing
Data capturing
Coconut Grove Restaurant 2015
Role and Responsibilities
Preparing the vegetables before the restaurant opened
Cleaning the restaurant
Greeting customers
Making sure correct order is taken down
Make sure the customer receives their order in a timely manner
Checking up on the customer
Clearing the tables
CCI Call Centres 2016-2017
Role and Responsibilities as a call centre agent
Responsible for answering calls
Solving customers queries
Escalating queries to relevant departments
Sending out emails and corresponding with those departments
Logging customers notes after each call
Adhere to the schedule set by the real time
Making sure achieve KPIs set by CCI and MTN which were Quality, Productivity, Adherence, First time resolution on calls,
Ignition Group ( MRP Mobile) 2018
Role and Responsibilities as a sales agent
Sales
Sold MR Mobile contract phones for Ignition Group
Voted Most improved new agent
Making calls and meeting daily targets
Always met talk time target on calls
Adhered to the scheduled set
The Artbook Inc 2018
Roles and Responsibility of a Director
Recruiting of artists
Organising an exhibition
Reaching out to potential sponsors
Drafting of proposals, business plans, emailing and letters
Marketing and promoting the exhibition
Social media content
Website content
Creating business cards, banners for the event
Artists portfolio
Attaining funds for the company
SKILLS: Computer skills (Excel, Power Point, Word, Access, Chrome)
Multi-lingual (English, IsiZulu)
Team building
Business writing skills
Digital Marketing skills
INTERESTS: attaining new knowledge, reading and watching informative films
REFERENCES
Malinee Laikram ( Team Leader )
Siphesihle Mbatha ( Earth Family Artists)
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