Customer Service Front Office
Resume:
CURRICULUM VITAE
Name: Ukpong Ubong Friday
Date of birth: 22nd May 1987
Sex: Male
State of Origin: Akwa Ibom State
Marital status: Single
National: Nigeria
Telephone: 080******** / 090********
Contact Address: N015, Ayinke Street, Ladi-Lak Bariga, Lagos
Email: ***********@*****.***
OBJECTIVE
TO CONTRIBUTE MY BEST IN THE MOST PROFESSIONAL WAY THROUGH EMPOYMENT OF THE BEST PRACTICES IN THE MOST CHALLENGING ENVIRONMENT AND AIME AT ACHIEVING ORGANIZATINAL GOALS AN OBJECTIVE.
EDUCATION
1992 -1997 John Kirk Memorial Sch.Etinan, Aks (F.S.L.C)
1997 – 2003 Etinan Community Comprehensive Sec.Sch (SSCE).
2004 – 2006 Yaba College of Technology, Yaba (ND) in
Mechanical Engineering.
2006 – 2007 Modern Computer College (Cert. in Desktop
Publishing).
2010 - 2013 The Polytechnic Ile-Ife (HND) in
Computer science
2008- 2014 Enugu State University of Science &Technology (BSc ) in
Business Administration
OTHER EDUCATIONAL/ON THE JOB TRANING SKILL
Time management
Customer service
Emotional intelligence
Telephone etiquette
Customers feeling
Anti- fraud compliance
EMPLOYMENT HISTORY
2004(IT) Hassan Steel Company (machine & fitting
section.Oshodi Apapa IndustrialEstate Lagos.
2006-2007 Webber Networks.
Post held; Maintenance and service unit
1 George Alade Lane off,Fola Agoro.Shomolu, Lagos
2007 – 2008 BankPHB Post Held: Teller
Plot 1397, Tiamiyu Savage St.Victorial Island, Lagos
2008- 2015 Oct. Keystone Bank
Post Held: Branch office Administrator.
16b Mobolaji Bank-Anthony Way.Lagos.
2015 - 2016 Nov. Roccon Resources (NYSC SERVICES YEAR)
Post Held. Supervisor
No 1,Ezewuzie St, Unizik Rd,Ifite,Akwa Anambra State.
2016 Nov till date. Keystone bank
Post Held: Branch office Administrator/Banking Operation
16b Mobolaji Bank-Anthony Way.Lagos.
ADIMIN DUTIES/IT CHAMPION AT KEYSTONE BANK (BANKING SECTOR)
Handling of all secretarial job
Handling of incoming and outgoing mails
Attending to clients and customers
Ensure judicious inventory
Filling of all document in their respective cabinet
Sourcing for goods and follow-up supply from customer
Distributing weekly minutes to the branch
Typing of letter and internal memo
Developed and maintained business relationship with clients
Answered enrollees enquiries as well as providers enquiries
Assisted in developing and implementing company business
Cash disbursement function and procurement
Negotiating and Handling of other government bill
Negotiating bill and payment
Confirmation of all stocks value and directly in charge of all vendors
General Maintenance function, A/Cs, computer, IT connection.
TELLER AT BANK PHB (JOB FUNCTION BANKING SECTOR)
Collecting of bulk cash and payment.
Posting of cash deposit and withdrawal.
Collecting of all cheque and confirmation.
General banking knowledge.
OTHER BANKING OPERATION FUNCTION/IT CHAMPION (BANKING SECTOR)
Account update for customers
System networking and connection/upgrade and update
Mobile banking and internet banking
BVN registration for customers
Account Opening documentation
Card update and upgrade
Registration of customers on E-banking product
Mobil banking registration for customer
Verifying customer’s ID
Verifying customer’s documentation.
Attending to customers on banking issue.
SUPERVISOR DUTIES (JOB FUNCTION, HOSIPTALITY SECTOR)
Sharing of daily job function/Delegating duties
Ensure that employer provide excellent customers service at all time
Making sure that customers are satisfied with the product and service
Preparing and supervise the daily duty roster
Check the cleanliness of public area
maintenance proper front office function and assist reception
Motivating employee to maintain a positive work atmosphere
Providing weekly report on event update to the management
Supervising and training on company goal and objective
Manages and supervise events
Ensuring good skill and leadership supervision
Ensure that good customers service and public relation
Ensure good decision making and conflict resolution
Generally checking and supervising other units
Ensuring that the IT unit & other units are well networks
Supervising the security unit and other security devices
PERSONAL SKILLS
Sound knowledge of finance and accounting principle
Analytical and conceptual thinking ability
Ability to work under pressure and tight reporting schedule
Excellent oral and written communication skill.
Quick in learning and thinking.
Self-confidence and ability to influence and impact other positively.
Computer literate and self-discipline.
Good mediator on conflict issue
Hobbies Reading, traveling, meeting people & playing
football
REFEREES
Available on request.
Contact this candidate