Customer Service Data Entry

JACQUELINE O. SANTRAM

*** **** ******, ****** ******, MA 01611

*******.*******@*****.*** 774-***-****

OBJECTIVE

To secure a Part Time position in Data Entry or Office Administrative (evenings)

SKILLS & ABILITIES

Bilingual - fluent in Spanish & English

Proficient in Microsoft Office

Excellent Customer Service

Detailed Oriented

EXPERIENCE

HUMAN RESOURCES ASSISTANT/RECEPTIONIST – IMPERIAL DISTRIBUTORS

May 2018 - Present

Provide all applicants with applications and explain the process.

Enter applications into Excel spreadsheet.

Provide administrative support to human resources function as needed.

Assist Human Resources new hire processing, ensuring all required employment and benefits documentation and information are complete and processed efficiently and effectively; ability to administer drug testing.

Assist Benefits Specialist with processing benefits paperwork including invoices.

Maintains employee personnel files, appropriate benefit files; and files all requested documents accurately into personnel files.

Keeps management advised of potential problem areas and recommends/implements solutions as appropriate.

Assist with Company Function Planning (Annual Awards Banquet; Holiday Party).

Participates in special projects as needed.

Performs other duties as assigned.

CUSTOMER SERVICE & ASSISTANT PLANNING MANAGER-BOSTON GLOBE

Commercial Printing and Billing – 4/1/2014-9/1/2017

Management of Pre-Printing for Customers

Manage invoices, inserts and scheduling of deliveries, and manage shortages and reporting.

-Customer service client meetings / Operational Decision Making Management and Ad Printing.

CUSTOMER SERVICE ASSISTANT MANAGER – TELEGRAM & GAZETTE

Commercial Printing Division – 1/1/2014- 4/1/2014

Communicate with Advertising Sales Representative to obtain the schedule and data needed for each week needed.

Data entry / Financial Planning -weekly

Assign publications to scheduler

Systems Management and data entry

PREPRINT PLANNER

Commercial Printing Division – 12/1/1993-1/1/2014

Customer Relations

Employee Scheduling and HR Solutions

Healthcare Representative / Employee Relations Leason

Fundraising Expert- United Way Representative

EDUCATION

QUINSIGAMOND COMMUNITY COLLEGE, WORCESTER, MA.

GED

Basic English / Math Courses

-Certificate in Accounting / Finances Assistant.

COMMUNICATION

Piloted Fundraising and Community Awareness 15 years +

Talent Management – Developing Programs

LEADERSHIP

Leadership Award in Customer Service 2000-2005

Leadership Award in Customer Service 1995-1997

REFERENCES

Per request

Contact this candidate