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Manager, Collections and customer service

Atlanta, Georgia, United States
June 04, 2019

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Jared Guthart

**** ***** *********** **** • Atlanta, Ga 30341 • T: 770-***-**** OBJECTIVE: To obtain a position where I can utilize my collection and customer service experience to maximize customer satisfaction and minimize employee turnover while insuring proper and profitable operations; leading to a career growth


2013-Present American Credit Resolution, Sandy Springs/Smyrna Director of Operations

• Responsible for day to day operations for call center management

• Assist President with operational strategy, team leadership and development

• Make 250 outbound calls a day while managing inbound calls

• Lead and develop employees

• Exceed monthly and quarterly goals

2009-2013 The UPS Store, Marietta/Roswell, GA

Shift Manager

· Managed two different UPS stores owned by the same owner

· Took an active role in all aspects of the store daily operation

· Pioneered the sale of box-holder/customer with the cooperation of a team of associates 2005-2009 OfficeDepot, Marietta GA

Assistant Copy Center Manager

· Advanced through promotion to become Assistant Copy Center Manager responsible for the daily operation of the copy center

· Assisted copy center and store Managers to formulate a technique to upgrade copy machines, while staying within budget, for the full-serve and self-serve centers

· Instrumental in the decision making process that led management team leaders to allow the copy center to integrate “touch screen” monitors for customers EDUCATION

Kennesaw State University

Working towards a Bachelor in Business

1998 Walton High School


Possess excellent communication and interpersonal skills. Excellent Problem solving ability, great team player, planner and organizer. Proficient in MS Word, Excel, PowerPoint and most standard software for both PC and MAC. TLO and Accurint skip tracing tools as well as collect and beam collection software.

REFERENCES Will furnished upon request

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