Customer Service Data

Abimbola Adeyemi

*** -***-**** · ************@*****.***

SUMMARY

Recent Masters graduate of Computer Science with 3 years’ Business Intelligence and Analytics experience as well as academic training in Data Resources Management and Big Data Solutions.

EDUCATION

Master of Science- Computer Science, August 2016 – Dec 2018

University of Missouri, Kansas City.

Bachelor of Engineering – Agricultural & Environmental Engineering, 2010

Federal University of Technology, Yola, Nigeria

HIGHLIGHTS

Business Intelligence/Analytics Data Modeling Database Development

ETL/Data Integration Requirements Analysis Project Management /Applications Development

TECHNICAL SKILLS

SQL Server 2008/2012 Oracle/PL/SQL SSRS/Power BI/Tableau

ETL/SSIS Big Query/Google Analytics HDFS/Map-Reduce/Yarn

Stored Procedures/Functions Windows Server 2012/Linux

Excel/Data Studio LAN/TCP/IP/DHCP/DNS HTML/CSS/JavaScript

WORK EXPERIENCE

Digital Analytics & Multimedia Assistance (volunteer Job) March 2019 till date

Wisdom Assembly, Kansas City MO

Develop custom and ad hoc SSRS and Power BI reports for advertisement.

Deliver consistent reporting and insights via monthly dashboards and periodic deep dives into data anomalies and behavioural data.

Utilize big query and google analytics to profile website users for actionable insights aimed at driving growth.

Analyze ad programmatic data to determine performance trends and monitor ad partners.

Creates and maintain web pages using Html

Develops and prepares presentation materials by editing videos as assigned

Prepare presentation materials by editing videos as assigned

Business Intelligence Analyst 2012 – 2015

Seedvest Bank, Ibadan – Retail Banking Division

Converted business requirements into technical requirements for dashboards and reports implementation.

Designed, implemented and maintained BI reports, dashboards and visualizations for retail division.

Developed custom and ad hoc reports for retail sales and operation teams using SSRS.

Developed reports and dashboards visualizations for monitoring acquisition, assets, and liabilities.

Carried out ETL and analysis of retail transactions data to support cross-selling and new products.

Trained end users in the usage, interpretation and extraction of insights from reports and dashboards

Data Analyst 2008 – 2012

Seedvest Bank, Ibadan – Electronic Banking Division

Analyzed electronic channels transactions data to support new card products development.

Developed custom and ad hoc reports for marketing teams to support product acquisition.

Carried out periodic competitor analysis in the local banking industry and provided recommendations.

Collected and analysed customer data and surveys for customer service improvements.

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