Assistant Manager

RAYMOND M. MUTISO

(***) ***- **** ~ *********@*****.***

OBJECTIVE

Dedicated professional offering significant experience in self-directed positions. Seeking an opportunity where good communication skills, the desire to achieve and a strong work ethic would be needed.

SPECIAL SKILLS

Proficient in Microsoft Excel, Word, PowerPoint, Access and Windows XP.

Bilingual: Fluent in English and Swahili.

Enthusiastic, detail-oriented, experienced organizer and planner.

Proven effective interpersonal, communications and multi-tasking skills.

Ability to set goals, prioritize tasks and possess the ability to make priority decisions.

Independently handle numerous projects concurrently to completion.

Creative thinker, always thinking outside the box to accomplish the task at hand.

Established leader, leadership skills acquired through military service and experience.

Adaptable team player recognized for willingness to learn.

Ability to work both independently or as part of a team with professionals at all levels.

WORK EXPERIENCE

Assistant Manager, Woodloch Pines Resort Hawley, PA Dec 2016 – Present

Helped oversee housekeeping department with over 125 employees.

Addressed employee concerns in regards to schedules, payroll and assigning work.

Facilitated training of new employees to ensure they meet the standard.

Communicated with the various departments to ensure guest needs are met and also to ensure that we maintain our high standards and guest expectations.

Assisted director in coming up with standard operating procedures for the housekeeping department.

Continued education and training of employees in new cleaning procedures.

Enforced company policies through appropriate discipline when required.

Client Services Representative, Vantagen LLC Clarks Summit, PA August 2011 – Dec 2016

Addressed customer inquiries via email or phone regarding employer-based benefits in compliance with federal HIPAA laws.

Contributed support to benefit specialists and managers in carrying out daily activities of client accounts.

Demonstrated willingness to train and upgrade skills in light of ever-changing healthcare regulations.

Researched and analyzed information in order to respond to inquiries accurately and timely.

Trained and communicated with new hires until they were fully proficient in the CSR role.

Benefit Specialist, Vantagen LLC Clarks Summit, Pa August 2010- July 2011

Administered employer-based benefits for over 10, 000 employees.

Monitored timely enrollments, terminations of employee’s benefits with insurance carriers.

Communicated daily with client human resources to ensure accounts are up to date and resolved any conflicts.

Constructed weekly payroll reports and furnished them to employers, ensuring correct employee deductions for benefits.

Coordinated with insurance carriers and resolved any conflicts and managed client accounts.

Analyzed and critiqued monthly excel reports from carriers ensuring they correctly reflected client account.

Presided over client benefit fares to interact and educate employees on benefit offerings during open enrollment.

EDUCATION

Master’s in Cyber Security & IT management, Southern New Hampshire Univ. Mar 2019

Concentration in conducting risk assessments, developing IT security policies.

National Society of Leadership and Success.

Master’s in Business Administration, Marywood University, Scranton, Pa. Jan 2015

MBA, concentration in general management. G.P.A of 3.8.

SALUTE Veterans Honor Society.

Bachelor of Arts, Economics, Rutgers State University of NJ, New Brunswick, NJ. May 2007

Financed 100% of educational costs

Golden Key Honor Society

Volunteer: Remodeling projects involving New York inner city public schools

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