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Healthcare Executive Director

The Bronx, New York, 10463, United States
May 29, 2019

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Goal-driven and accomplished professional with extensive management experience in healthcare operations; along with proven track record of success in attaining revenue growth and improving processes.


Organizational Leadership

New Service and Product Development

Financial and Budget Administration

Business Contract Negotiation

Integrated Healthcare Expertise

Business Requirements Analysis

Operations Management

Personnel Supervision

Cost Reduction

Healthcare Program Management

Patient Needs Assessment

Community Involvement

Staff Training and Development

Patient Care Services


Columbia University Medical Center, ColumbiaDoctors New York, NY

Senior Regional Director, Physician Relation Services Feb 2016–Present

Provide strategic oversight to clinical services and strategic growth options across Westchester and Rockland counties, which involve partnerships, acquisitions, and other physician alignment approaches, while administering various ambulatory projects, vendor and consultant relationships

Promote ColumbiaDoctors’ practices as business partner with multiple departments and the Faculty Practice Organization (FPO) in support of the strategic plan

Lead the creation and execution of specific outreach and marketing plans to achieve goals in close coordination with academic departments, University Marketing, Public Relations, and New York-Presbyterian Marketing teams

Build positive business relationships with local community organizations to boost their support of ColumbiaDoctors’ practices and programs in the community

Manage all ColumbiaDoctors’ practices and properties in the assigned region, as well as activities related to the integration of ColumbiaDoctors’ services into the Northern Region Affiliated Hospitals

Directly supervise onboarding and integration of new practices joining ColumbiaDoctors

Drive the development of digital health solutions and oversees the implementation and integration of new digital health models in the practice environment

DentServ Dental Services, PC Pelham Manor, NY

Chief Operating Officer Apr 2014–Feb 2016

Supervised the daily operations of the largest contract provider of facility-based dental services for the long-term care community in New York State with more than 350 service locations

Facilitated revenue and cost improvement to ensure financial viability; generated and carried out strategic plans; and provider recruitment, contracting, credentialing, and integration

Career Highlights:

Served as the driving force in obtaining positive results through the following initiatives:

Assured service delivery levels were provided in accordance with contract obligations yielding a reduction in expenses;

Outsourcing of dental laboratory operations with an annual cost reduction of more than $100K;

Execution of a recruitment campaign to grow the company and optimize coverage of contracted clients while reducing expenses;

Reorganization of offsite oral surgery requests, decreasing approval time by 40% that resulted in more expedited care; and

Increase of client base by 12% within four months

Affiliated Physicians & DentServ Dental Services, PC Pelham Manor, NY

Chief Strategy Officer Jul 2013–Feb 2016

Oversaw organizational readiness and implementation, long-term business strategy development, and companywide communication of the organization’s goals and vision

Conducted new contract negotiations with ancillary service providers to lessen unit costs for services provided, as well as modified the table of organization to position staffing levels based on service and volume needs

Enabled operations leadership to participate in program and needs assessment to ensure alignment of business unit readiness with growth and strategies

Accountability for directing program offerings and business narrative; creating mechanism to analyze relative value of new business initiatives and impact on existing business units; and establishing clinical alliance with a major academic medical center in New York City

Revival Choice MLTC Brooklyn, NY

Executive Vice President Apr 2012–May 2013

Launched an efficient Medicaid Managed Long-Term Care Program which included generating work plans and operating budgets; building provider network to meet New York State Department of Health (NYSDOH) requirements; and coordinating with NYSDOH representatives to advance readiness efforts

Took charge of preparing the organization for the NYSDOH Readiness Review, and completing four-year financial model validated by NYSDOH

Developed and enforced all compliance and quality assurance plans, policies and procedures, financial analysis, and process flow maps for application review process

Career Highlight:

Contributed in enabling the organization to successfully pass the readiness review and gaining Medicaid provider ID number

Peninsula Hospital Center Queens, NY

Chief Operating Officer Jan 2012–Apr 2012

Oversaw daily operations of all hospital services, as well as business strategy development toward revenue growth and new business market identification

Performed revenue cycle process analysis to determine opportunities for revenue and cash flow improvement, as well as payer contracts evaluation and negotiations to create new contract rates

Established the Labor Management Committee in charge of cultivating relations and generating initiatives to increase staff satisfaction

Executed recruitment efforts for multiple service line directors, as well as managed contractual arrangements in Orthopedic Surgery, Emergency Medicine, and Laboratory Services departments

Maintained active interaction with local community groups and, religious and community leaders

Career Highlight:

Facilitated unit-based and patient-centered rounding including chief medical officer, nurse managers, social work, and rehabilitation staff that successfully reduced the length of stay

St. Luke’s-Roosevelt Hospital Center New York, NY (1990–2012)

Vice President, Emergency and Ambulatory Services Mar 2007–Jan 2012

Directed several departments throughout the hospital entailing Emergency, Ambulatory Care, Pre-Hospital Care, Dental, Ophthalmology, Orthopedic Surgery, Space Planning, Support Services, and Inpatient Hospitality units

Led the development of a budget analysis and justification process to assess proposed budgets based on current actual spend rates and prior year budgets, as well as the presentation of a capital request and budget process for alignment of capital spending with the company mission

Provided guidance on the Obstetric Consolidation Program including all inpatient obstetric services from St. Luke’s campus to Roosevelt campus to render improved patient care and produce savings of million dollars

Career Highlights:

Served as the chair of the Revenue Cycle Operation Committee that facilitated organizational restructuring, policy and procedure development, and metrics monitoring tools for revenue enhancement which generated $13M in additional revenues during its first year

Played an integral role in the following results:

Over $5M revenue growth and cost savings by streamlining the Emergency Department’s professional billing services and implementing electronic charge capture system;

12% increase in new visits, 800 new admissions annually, and 90% reduction in diversion hours and national best practice door to doctor time without additional operational expense by assisting with the execution of redesigned processes and roles for the Emergency Department;

15% visit volume optimization through reduction of next available appointment wait time in all primary care and specialty clinics by 50% in conjunction with clinical leadership that decreased clinic cancellations, improved provider efficiency, and developed care protocols; and

30% utilization and 20% net revenue increase within two years by restructuring corporate pre-hospital program outsourcing agreement

Earlier Positions Held at St. Luke’s-Roosevelt Hospital Center:

Assistant Vice President, Administration, Emergency, and Support Services

Assistant Vice President, Emergency Services

Administrative Manager, Department of Radiology

Administrative and Technical Manager, Department of Nuclear Medicine / Nuclear Cardiology

Chief Technologist, Department of Nuclear Medicine / Nuclear Cardiology


United States Army Reserve New York

Sergeant / E-5, Honorable Discharge


Bachelor of Science in Education: Jan 1986

State University of New York at Cortland Cortland, NY


Executive Fellowship Program: Healthcare Advisory Board (FABC)


Member: American College of Healthcare Executives

Medical Group Management Association (MGMA)

American Telemedicine Association


Member: Clinical Services Deployment Committee

Patient Satisfaction Committee

Primary Care Development Committee

Patient Access Committee

Training and Educational Development Committee

Site Representative: IT Steering Committee

Corporate Policy and Procedure Development Committee

Chair: Digital Health Executive Committee

Environment of Care Committee

Revenue Cycle Operations Committee

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