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Customer Service Management

Location:
Colonia, NJ
Posted:
May 31, 2019

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Resume:

Lenore Harris

Colonia, NJ *****

ac9h8z@r.postjobfree.com 732-***-****

Travel & Expense Analyst

Ensure Efficiency, Compliance & Organization with Purchases & Expense Claims

Business professional who uses expertise managing business expenses and travel regulations to ensure adherence to industry and company requirements. Apply excellent interpersonal and negotiation skills to serve as liaison between internal clients and vendors. Recognized by senior management for displaying grace under pressure. Confident and poised, adept at managing discreet and sensitive information. Adept at collaborating and establishing strong working relationships cross-functionally.

Areas of Expertise:

Microsoft Office Suites

Excel, (Pivot Table and V Lookups)

Word, PowerPoint, SharePoint

Administrative Support

Travel Policies & Compliance

Customer Service

Concur Intelligence

Associate Training

Cognos Query & Report Studio

Concur Travel & Oracle Applications

Travel & Expense Management

Expense Reporting Tool

Professional Experience 1988-2006

UNIVISION MANAGEMENT COMPANY, Teaneck, NJ

T & E Expense Analyst (2006-2018)

Reviewed, approved and tracked all submitted expense reports to achieve policy compliance and timely submission of receipts.

Monitored purchases on Bank of America and American Express corporate and purchasing cards, outstanding cash advances payments and un-submitted transactions.

Communicated any issues to employees and management. Utilize all available data sources to track management spend.

Established best practices that drove consistency companywide by training all new employees on Concur SAP application, Concur Intelligence, Cognos Query and Report Studio and procedural topics, including issuing cash advances, tuition reimbursements, ensuring policy compliance, running monthly reports, and completing special projects.

Provided superior telephone customer service when interacting with all internal and external employees, troubleshooting and problem solving timely and professionally.

Provided support and troubleshooting to employees using Concur Expense Program.

Reviewed travel policy periodically, recommending changes and implementing process improvements that reduced costs and improved services.

Developed report capabilities using Concur Reporting Tool for business requirements and liaised with Concur to advise and communicate service/product updates to employees, decreasing errors and monthly inquiries.

UNIVISION MANAGEMENT COMPANY, Teaneck, NJ

Accounts Payable Associate (1988-2006)

Organized invoices by stations, coded invoices to the correct General ledger code, expense type and month-end journal entries. Reviewed confirm approvals to avoid fraudulent signatures.

Processed invoices, ran checks, completed filing, reviewed T&E expense reports, generated monthly reports for all finance departments.

Responsible for auditing T&E expense reports, reviewing receipts for adherence to company policies and cutting checks once the expense reports have been approved.

Prepared month-end and year-end close using Great Plains, Solomon V, VI and Oracle. Trained new employees on Accounts Payable. Partnered with Internal Audit team to gather annual data.

Completed annual 1099 filing, match invoices to purchased orders.

Provided superior telephone customer service when interacting with customers, internal and external employees, troubleshooting and problem solving timely and professionally with the highest level of customer service.

Education & Professional Development

Delaware State College, Dover, Delaware

Completed coursework towards Bachelor of Science in Early Childhood Education

Concur & Oracle Training, New York, NY

Raritan Valley College, Branchburg, New Jersey

Received Certification in Event Planning

Recognition & Awards

Received recognition for Outstanding Accounts Payable Associated for catching fraudulent signatures and charges.

Received “Pasa la Bola” for being an outstanding employee.

Received monthly colleague recognition for professionalism, courtesy and travel expense knowledge.



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