Customer Service Sales Representative

PROFESSIONAL PROFILE

Amultilingual and customer-centric customer service professional offering a decade career experience. Adept in Inbound and Outbound Call Handling, Frontline Customer Service, Customer Advisory, Data Gathering, Complaint Escalation, Customer Enquiry and Complaint Handling, Underage and Irate Caller Management and Telemarketing. Interested in further career pursuit in customer service and client relations

PROFESSIONAL CERTIFICATION AND TRAINING

Agent plus Certification for Frontline Customer Service Professionals 2014

Quality Assurance Institute (QAI) Florida, USA

Call Centre Management Course 2008

Impact Training and Management Consulting

WORK HISTORY

CONTACT SOLUTIONS LIMITED (LAGOS, NIGERIA)

Contact Centre Representative

Job Responsibility;

Updated customers on the company's latest products and services via email and phone calls

Update the Supervisors/Manager on issues of the call centre

Perform team audit and quality checking

Receive calls from BAT and P&G customers

Making of Outbound Calls

Responsible for customer service best practice (First Contact Resolution) (FCR)

Responding to EMAILS and SMS

STARCOMMS PLC (LAGOS, NIGERIA)

Contact Centre Agent, Hausa Desk (2007-2013)

Job Responsibility;

Interacted with customers via e-mail, telephone

Informed and kept customers abreast of new products and services

Uploaded customers' details on the CRM

Resolved customers' issues, complaints and queries

Escalated relevant Complaints to appropriate departments for resolution

Responded to Hausa speaking customers

OWELLI GIRLS SECONDARY SCHOOL (ENUGU, NIGERIA)

Moral Instructor (2006-2007) NYSC

Job Responsibility:

Development of Lesson notes and weekly class schedule

Monitored students’ performance

One on One student feedback

Coordination and Assessment

JAPCO NIGERIA LIMITED (KADUNA, NIGERIA)

Sales Representative (2004)

Job Responsibility;

Marketed and sold company’s goods

Created sales pipeline

Responsible for keeping inventory

Staff voucher preparation and payment

KEY SKILL SET

Customer Service

Multilingual (English, Hausa, Igala)

Apt Typing Skills (80 words per minute)

Secretariat Skills

Document and Inventory Management

Effective Communication Skills (written and verbal)

EDUCATION

Kaduna Polytechnic 2005

HND Secretarial Studies (Upper Division)

Federal Polytechnic Bauchi 2002

OND Secretarial Studies

KEY IT SKILLS

Telephony Technology

Altigen (MaxAgent), 3CX, Elastix, Intertel

CRM Software

MS CRM

Microsoft Suite Proficiency

Excel, Word, PowerPoint, Outlook

Windows Operating System

Windows 7,8,10

INTERESTS

Reading(Inspirational Books)

Travelling and Discoveries

REFEREES

On Request

Contact this candidate