Customer Service Administrative Assistant

Profile

Dynamic and passionate business administrator with a strong ethic and a desire for excellence and I enjoy working in a role where I can actively contribute towards achieving profit-oriented goals.

Software skills

Proficient in use of SCM, Clinibase, Excel, PowerPoint, Word, Outlook, Sage, SAP, JD Edwards and Microsoft Access.

Work Experience

Invoice Administrator Calgary Housing Company, City of Calgary AB 2019

Processing of invoices using JD Edwards

Receiving and processing invoices on shared drive

Printing, scanning,

Human Resource Assistant MVP Consulting, Calgary AB 2018

Recruitment support for an affiliate company of Credico

Administrative support; opening and closing files, attending to emails, calls, and greeting personnel

Shortlisting applicants, scheduling interviews and ensuring follow up

Creating adverts for opening within the organization and uploading them on recruiting websites

Maintaining and updating daily and monthly calendar with regard recruiting schedules

Creating and maintaining weekly and monthly reports of performance with the firm

Marketing Consultant The Acquisition Group, Calgary AB 2017 - 2018

Marketing/Sales of Telus products and services to Businesses

Provision of Customer Service Support and ensuring customers are aware of promotional offers

Making of calls to Businesses to ensure customer satisfaction and encourage product sales

Data entry of communication on each transaction

Medical Office Assistant Children’s Health Clinic, Calgary AB 2017

Responsible for collecting and compiling patient’s reports and documentation

Created and maintained confidential patient files; utilizing Practical Solutions software to automate patient records management

Provided assistance and support with preparing reports and paperwork

Making and taking Calls to make bookings, confirm appointment attendance and provide any assistance required

Unit Clerk Foothills Hospital, Calgary AB 2017

Admitted/Discharged patients using Clinibase and creation of files for each patient

Update of records on SCM and provision of Nutrition Schedule and other information relevant to other departments

Maintained confidential information as well as provided customer services support

Provided assistance to doctors and nurses in preparing reports and filing them in patient’s chart

Taking and making phone calls as well as booking tests with other departments as required by doctors/nurses

Administrative Assistant Aberdeen City Council, Aberdeen 2015 - 2016

Provided administrative support within the Children Services Department.

Key Responsibilities:

Maintained client confidentiality with sensitive information in regards to client cases

Maintained and updated inventory of the centre

Provided customer services support

Maintained financial and petty cash account of the centre

Taking and keeping minutes of meetings as well as ensuring all required parties are updated with the details of the minutes

Maintaining the updated calendar bookings made in request to use of office facilities

Office Administrator Kinatis Energy Services, Aberdeen 2010 - 2015

Prepared financial statements, month-end journal entries, prepared and reviewed bank reconciliations, and managed all aspects of Accounts Payable and Receivable.

Responsibilities:

Displayed initiative and resourcefulness in organizing, and maintaining the day to day operations of the company

Played a major role mediating between contractors and contract providers in establishing a favorable time line for each job as well as ensuring a good rapport was maintained at all times

Managed all aspects of the month-end process

Prepared and presented monthly financial statements and in depth analysis and reconciliations of income and expense accounts

Responsible for managing a team of three

Customer Service Assistant TESCO Aberdeen 2007 - 2009

Provided customer service support to the sales team, also assisted with day to day sales support within the store.

Responsibilities:

Provided support with sales

Managed calls and complaints of customers so as to provide them with adequate support and compensations where necessary

Ensured a calm atmosphere at all times especially amongst aggrieved customers

Education and Training

Unit Clerk & Medical Office Assistant Certificate ABES College, Calgary AB 2017

Bachelor of Arts, Hons Management Robert Gordon University, Aberdeen Scotland 2012

Certificate in Higher Education Management Robert Gordon University, Aberdeen Scotland 2009

LLB Law University of Benin, Nigeria 2006

Diploma in Social Works University of Benin, Nigeria 2001

Volunteer and Community Involvement

Children’s Church Coordinator/Teacher Christ Embassy, Aberdeen / Calgary 2007 - 2018

Women’s Group Leader Christ Embassy, Aberdeen / Calgary 2010 - 2018

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