Mandarin Applicant

Name: Wilson Tan Lee

Nationality: Chinese

Languages: Mandarin, Fukien, English and Filipino

Civil Status: Married

Age: 58 years old

Birthday: June 28, 1960

Gender: Male

Location: Mandaluyong City

Visa: Permanent Resident

JOB OBJECTIVES:

Desires a Bilingual Chinese (Mandarin) representative position in your company.

PROFESSIONAL EXPERIENCE:

Conduent Business Services Phil. September 18, 2018 up to present

One-E-Com Bldg. Mall of Asia, Pasay City

Senior Benefits Associate II – Mandarin

Job Description

Assessing the organization’s pay structure

Researching compensation trends and reviewing compensation surveys

Evaluating compensation policies

Ensuring that the pay practices comply with state and federal laws and regulations

Administering the organization’s benefits programs (e.g., retirement plans, leave policies, wellness programs, insurance policies, etc

Researching and analyzing benefits plans, programs and policies

Monitoring government regulations, legislation and benefits trends

Managing the enrollment, renewal and distribution processes

OPC Business Support November 3, 2016 – January 19, 2018

Ortigas Center, Pasig City

Compliance Officer Mandarin

Job Description

To approve and review requirements submitted by the clients.

To assist the customer to his or her initial activity and provide support by email

To be responsible for addressing queries and concerns about account activation

To document activities in daily, weekly and monthly report trackers

To escalate all customer related concerns to proper channels for immediate attention and necessary actions

To ensure confidentiality of customer information (eg. Bank details, contact number etc)

To perform other duties as deemed necessary by the immediate superior from time to time.

One Contact Center June 1, 2015 – July 16, 2016

Ortigas Center, Pasig City

Email Support

Job Description

Respond to emails

Handle customer inquiries by email and chat

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Enter new customer information into system

Update existing customer information

Identify and escalate priority issues

Follow up emails when necessary

Lupi Coco Fiber April 4, 2011 – May 31, 2015

Lupi, Camarines Sur

Operation Manager

Job Description

Setting and reviewing budgets and managing cost.

Ensures that the machinery and equipment used have the ability to produced goods and services for the client at an acceptable standard.

Overseeing inventory, distribution of goods and facility layout.

Coordinates with the quality assurance personnel to ensure that the goods meet an acceptable standard and generates positive feedback from clients.

Dealing with foreign costumer particularly Chinese nationals.

Yamata Automotive Parts 2008 – 2011

Del Monte Ave. Quezon City

Officer-in-charge in Storage Room

Job Description

Implement the rules and regulation of the management

Responsible for the in and out of stocks

Assigning employees to their designated work

See to it that all works are properly arrange and organized

Supervise employees

Ching Tai Garments 2002 – 2006

Taipei, Taiwan ROC

Coordinator

Job Description

Follow ethical codes that protect the confidentiality of information

Implementing rules and regulation of the management to overseas workers

Converse with the workers about the policies in the factory

Supervise the overseas Filipino employees in the factory

Weekly report to management

Multi – task handling and problem solving between management and workers.

Yuan Yen Company 1996 - 2001 Taipei,Taiwan ROC

Coordinator

Job Description

Follow ethical codes that protect the confidentiality of information

Implementing rules and regulation of the management to overseas workers

Converse with the workers about the policies of the factory

Supervise the overseas Filipino employees in the factory

Written and oral report to management

Multi – task handling and problem solving between management and worker.

Pangasinan Hope Mercantile Corporation 1991- 1995

Poblacion, Mangaldan Pangasinan

Sales Manager

Job Description

Set objectives monthly.

Making every effort to maximize both present and long term sales and gross profit.

Meet with the salesman regularly.

Review the entire inventory regularly.

Make sure that each product/materials are available for immediate delivery as soon as possible.

Sheng Hwei 1987 - 1990

Taipei, Taiwan ROC

Coordinator

Job Description

Follow ethical codes that protect the confidentiality of information

Implementing rules and regulation of the management to overseas workers

Converse with the workers about the policies of the factory

Supervise the overseas Filipino employees in the factory

Written and oral report to management

Multi – task handling and problem solving between management and workers

Cheong Sam Trading 1984 -1987

Perez Boulevard, Dagupan City

Salesman

Job Description

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Focuses sales efforts by studying existing and potential volume of dealers.

Submits orders by referring to price lists and product literature.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Recommends changes in products, service, and policy by evaluating results and competitive developments.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Provides historical records by maintaining records on area and customer sales.

Fortune Tobacco Corporation 1982 – 1983

Cagayan De Oro Branch

Salesman

Job Description

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Focuses sales efforts by studying existing and potential volume of dealers.

Submits orders by referring to price lists and product literature.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Recommends changes in products, service, and policy by evaluating results and competitive developments.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Provides historical records by maintaining records on area and customer sales.

EDUCATIONAL BACKGROUND:

College Degree : University of Pangasinan

Arellano Street, Dagupan City

Pangasinan, Philippines

Bachelor of Science in Architecture

1979 - 1981

High School : Divine Word Academy of Dagupan

Rizal St. Dagupan City Pangasinan

1974 - 1978

Elementary : Divine Word Academy of Dagupan

Rizal St. Dagupan City Pangasina

1971- 1974

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Wilson T. Lee

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