Sales Customer
Resume:
Mandarin Applicant
Name: Wilson Tan Lee
Nationality: Chinese
Languages: Mandarin, Fukien, English and Filipino
Civil Status: Married
Age: 58 years old
Birthday: June 28, 1960
Gender: Male
Location: Mandaluyong City
Visa: Permanent Resident
JOB OBJECTIVES:
Desires a Bilingual Chinese (Mandarin) representative position in your company.
PROFESSIONAL EXPERIENCE:
Conduent Business Services Phil. September 18, 2018 up to present
One-E-Com Bldg. Mall of Asia, Pasay City
Senior Benefits Associate II – Mandarin
Job Description
Assessing the organization’s pay structure
Researching compensation trends and reviewing compensation surveys
Evaluating compensation policies
Ensuring that the pay practices comply with state and federal laws and regulations
Administering the organization’s benefits programs (e.g., retirement plans, leave policies, wellness programs, insurance policies, etc
Researching and analyzing benefits plans, programs and policies
Monitoring government regulations, legislation and benefits trends
Managing the enrollment, renewal and distribution processes
OPC Business Support November 3, 2016 – January 19, 2018
Ortigas Center, Pasig City
Compliance Officer Mandarin
Job Description
To approve and review requirements submitted by the clients.
To assist the customer to his or her initial activity and provide support by email
To be responsible for addressing queries and concerns about account activation
To document activities in daily, weekly and monthly report trackers
To escalate all customer related concerns to proper channels for immediate attention and necessary actions
To ensure confidentiality of customer information (eg. Bank details, contact number etc)
To perform other duties as deemed necessary by the immediate superior from time to time.
One Contact Center June 1, 2015 – July 16, 2016
Ortigas Center, Pasig City
Email Support
Job Description
Respond to emails
Handle customer inquiries by email and chat
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Identify and escalate priority issues
Follow up emails when necessary
Lupi Coco Fiber April 4, 2011 – May 31, 2015
Lupi, Camarines Sur
Operation Manager
Job Description
Setting and reviewing budgets and managing cost.
Ensures that the machinery and equipment used have the ability to produced goods and services for the client at an acceptable standard.
Overseeing inventory, distribution of goods and facility layout.
Coordinates with the quality assurance personnel to ensure that the goods meet an acceptable standard and generates positive feedback from clients.
Dealing with foreign costumer particularly Chinese nationals.
Yamata Automotive Parts 2008 – 2011
Del Monte Ave. Quezon City
Officer-in-charge in Storage Room
Job Description
Implement the rules and regulation of the management
Responsible for the in and out of stocks
Assigning employees to their designated work
See to it that all works are properly arrange and organized
Supervise employees
Ching Tai Garments 2002 – 2006
Taipei, Taiwan ROC
Coordinator
Job Description
Follow ethical codes that protect the confidentiality of information
Implementing rules and regulation of the management to overseas workers
Converse with the workers about the policies in the factory
Supervise the overseas Filipino employees in the factory
Weekly report to management
Multi – task handling and problem solving between management and workers.
Yuan Yen Company 1996 - 2001 Taipei,Taiwan ROC
Coordinator
Job Description
Follow ethical codes that protect the confidentiality of information
Implementing rules and regulation of the management to overseas workers
Converse with the workers about the policies of the factory
Supervise the overseas Filipino employees in the factory
Written and oral report to management
Multi – task handling and problem solving between management and worker.
Pangasinan Hope Mercantile Corporation 1991- 1995
Poblacion, Mangaldan Pangasinan
Sales Manager
Job Description
Set objectives monthly.
Making every effort to maximize both present and long term sales and gross profit.
Meet with the salesman regularly.
Review the entire inventory regularly.
Make sure that each product/materials are available for immediate delivery as soon as possible.
Sheng Hwei 1987 - 1990
Taipei, Taiwan ROC
Coordinator
Job Description
Follow ethical codes that protect the confidentiality of information
Implementing rules and regulation of the management to overseas workers
Converse with the workers about the policies of the factory
Supervise the overseas Filipino employees in the factory
Written and oral report to management
Multi – task handling and problem solving between management and workers
Cheong Sam Trading 1984 -1987
Perez Boulevard, Dagupan City
Salesman
Job Description
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Focuses sales efforts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Provides historical records by maintaining records on area and customer sales.
Fortune Tobacco Corporation 1982 – 1983
Cagayan De Oro Branch
Salesman
Job Description
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Focuses sales efforts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Provides historical records by maintaining records on area and customer sales.
EDUCATIONAL BACKGROUND:
College Degree : University of Pangasinan
Arellano Street, Dagupan City
Pangasinan, Philippines
Bachelor of Science in Architecture
1979 - 1981
High School : Divine Word Academy of Dagupan
Rizal St. Dagupan City Pangasinan
1974 - 1978
Elementary : Divine Word Academy of Dagupan
Rizal St. Dagupan City Pangasina
1971- 1974
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Wilson T. Lee
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