Customer Service Administrative Assistant

************@*****.***

Office Manager/Customer Service Manager

Dedicated and technically skilled business professional with a versatile customer service and administrative support skill set developed through experience in the office and out in the field as an office manager, sales representative, secretary, administrative assistant and back office clerk. I also have skill set as a hearing verbatim reporter assisting Administrative Law Judges during Federal hearing in person and on video nationwide.

Areas of Expertise include:

•Great communication skills, self motivated

•Able to multitask very efficiently

•Able to create, update, maintain personal files and update information as needed

•Operate a variety of office equipment copiers/fax machines etc

•Ability to conduct oneself in a professional manner and promote harmonious working relationships with others ingluding the general public

•Punctual and Trustworthy

•Experience with legal and medical terminology

•Able to maintaine accurate files and records

Professional Accomplishments

Offline Customer Service/Sales & Service Group Representative

•Processed high level adjustment reports issuing credits up to $5000. This achieved reduction of 70% of issuing high level adjustments being issued by the company which in turn saved the company thousands of dollars.

•Placed follow up calls to customers to assist with billing re-rates, troubleshot equipment issues using the technical guide and fixing their issues, authorized new equipment orders on a case by case basis ensuring First Call Resolution in order to avoid dissatisfied customers.

Professional Experience

Business Support Services

Administrative Assistant/Verbatim Hearing Reporter (VHR) 9/1/2018-current

SSG/Back Office Representative 2012-11/1/2017

AT&T: Ocala Call Center Ocala, FL

Credit Authorization Team 2005 -2012

AT&T: Ocala Call Center Ocala, FL

Customer Service Representative 2001-2005

AT&T: Ocala Call Center 2001-2017

Ocala, FL

Front Office Receptionist 2000 - 2001

Intellon Corporation Ocala, FL

Telephone Sales/Martha by Mail Catalog Orders 1998-2000

Time Customer Service: Ocala Call Center Ocala, FL

Education

Vanguard High School 25 1996-2000

Personal Training Certification Through International Sports Sciences Association (ISSA) 2011-2013

Fitness model/enthusiast, I have a true passion with fitness and physical education

and helping others achieve their fitness goals and dreams

Competed in National Physique Committee from 2011-2014 ranking from 2nd to 10th with seasoned athletes.

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